Mohamed Nageeb Abdelmageed Mohamed
Dammam,Eastern Province
Summary
Service Operation Manager with expertise in process improvement and customer satisfaction enhancement. Proven ability to streamline operations and promote team collaboration, resulting in increased efficiency and service quality. Successfully implemented strategic initiatives that reduced downtime and operational costs significantly.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Service operation manager
global architectural industrial company (GAICO)
Khobar, Eastern Province
01.2019 - 12.2024
- Established effective communication channels to enhance team coordination.
- Led cross-functional teams towards achieving operational targets consistently.
- Reduced operational errors through rigorous quality control checks.
- Conducted regular performance reviews, fostering continuous improvement.
- Collaborated with managers to streamline inter-departmental processes.
- Resolved escalated customer complaints swiftly, ensuring satisfactory outcomes.
- Bolstered team morale by promoting a supportive leadership environment.
Supervisor
Saudi Aluminum Factory – Alsharbatly Group
Jeddah, Mecca Region
06.2011 - 11.2018
- Delegated tasks appropriately, achieved balanced workload among team members.
- Monitored employee attendance records for maintaining discipline within the team.
- Fostered a positive work culture to boost employee morale.
- Implemented company policies effectively, maintained high standards of service delivery.
- Conducted performance appraisals with employees for career development discussions.
- Provided constructive feedback to staff for improved performance levels.
- Improved team efficiency by implementing new scheduling practices.
- Managed daily operations to increase productivity.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Education
Bachelor of Arts - Islamic monuments
Mansoura University
Mansoura 10.2006 - 06.2010
Skills
- Service operations analysis
- Service quality assurance
- Change management planning
- Quality assurance practices
- Continuous improvement advocacy
- service transition planning
- Positive client relations
- Innovation and efficiency promotion
- Decision-Making aptitude
- Outsourcing knowledge
- Business outcome alignment
- Continuous improvement initiatives
- Scalability planning
- Crisis resolution
- Performance analysis
- Advanced IT knowledge
Languages
English
Advanced
Affiliations
- Travel and Hunting
Timeline
Service operation manager
global architectural industrial company (GAICO)
01.2019 - 12.2024
Supervisor
Saudi Aluminum Factory – Alsharbatly Group
06.2011 - 11.2018
Bachelor of Arts - Islamic monuments
Mansoura University
10.2006 - 06.2010
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