Mohamed Omar
Riya,Egypt
Summary
having over ten years of experience in the hospitality industry, with five years in managerial roles. My background includes managing high-volume restaurants, optimizing operations, and leading teams to deliver exceptional customer service. passionate about creating a positive dining experience and improving efficiency in restaurant operations.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant manager
Sisi's Restaurant
Riyadh, Saudi Arabia
08.2024 - Current
- Improved customer service by implementing new procedures and protocols.
- Assisted in recruitment process to build an effective workforce.
- Managed daily operations to ensure smooth running of the shop floor.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Handled customer complaints effectively, restoring trust in our brand.
- Created a positive work environment, resulting in higher employee morale.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled stock control duties diligently preventing overstocking or shortages.
- Established clear budgets and cost controls strategies to meet objectives.
- Minimised inventory loss for improved profit margins.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Developed plans and strategies to promote continuous improvement.
Supervisor
Tim Horton
Khobar, Saudi Arabia
07.2018 - 08.2024
- Handling many stores in the eastern region as supervisor
- Enforced company policies and guidelines for all employees
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies
- Trained staff on best practices to achieve optimal productivity
- Maintained store appearance, including shelving organization, store layout and visual merchandise planning
- Managed daily operations to ensure smooth running of the branch
- Led team meetings to foster communication and collaboration
- Reviewed and analyzed sales data to identify growth opportunities
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Maintained store appearance, including shelving organization, store layout and visual merchandise planning
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions
- Built customer relationships with consultative sales approach
Supervisor
Costa Coffee
Alexandria
10.2014 - 06.2018
- Delegated tasks appropriately, achieved balanced workload among team members.
- Ensured smooth operations with regular maintenance checks.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Implemented company policies effectively, maintained high standards of service delivery.
- Managed daily operations to increase productivity.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Logged daily activities and notable incidents during production shifts.
- Facilitated monthly training sessions for enhanced staff performance.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Education
Bachelor's degree - Hotels studies
Alexandria university
09.2008 - 06.2011
Skills
- Sales monitoring
- Orienting and training
- Target motivated
- Supply negotiation
- Financial risk analysis
- Physical resource management
- Team building
- Budget administration
- Sales forecasting
- Inventory control
- Employee training
- Target setting and achievement
- Branch audit experience
- Employee management
- Excellent communication skills
- Financial analysis and planning
- Stock ordering systems
- Business development
- Staff management
- Customer service excellence
- Product knowledge
- Team leadership
- Team motivation techniques
Certification
- Certified as a Coffee Captain in TimHortons KSA
- Maestro Barista in Costa Coffee Egypt
Languages
Arabic
English
Custom
References available upon request.
Timeline
Assistant manager
Sisi's Restaurant
08.2024 - Current
Supervisor
Tim Horton
07.2018 - 08.2024
Supervisor
Costa Coffee
10.2014 - 06.2018
Bachelor's degree - Hotels studies
Alexandria university
09.2008 - 06.2011
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