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Mohamed Omar
Executive Housekeeper
Jizan Al Rawada Region 31311,KSA
Summary
Dynamic Executive Housekeeping Manager with a proven track record at Marriott International, excelling in customer service and operational efficiency. Expert in health and safety compliance, I successfully implemented training programs that enhanced staff performance and improved guest satisfaction ratings. Adept at problem-solving and task delegation, I drive excellence in housekeeping operations.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Executive Housekeeping Manager
Multi Property Courtyard and Residence Inn by Marriot Jizan
01.2021 - Current
- Oversaw daily operations of housekeeping department to maintain high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for staff to enhance service quality and operational efficiency.
- Coordinated inventory management processes to ensure adequate supply levels while minimizing waste.
- Conducted regular inspections of guest rooms and public areas to uphold brand standards and safety regulations.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Housekeeping Manager
Marriott Executive Apartment Madinah
01.2017 - 12.2020
- Directed daily operations of housekeeping department, ensuring adherence to Marriott's cleanliness standards.
- Trained and mentored staff in best practices for efficient room cleaning and maintenance procedures.
- Implemented inventory management system for supplies, optimizing resource allocation and reducing waste.
- Collaborated with front desk to address guest requests promptly, enhancing overall guest satisfaction ratings.
- Led initiatives to streamline housekeeping processes, resulting in improved turnaround time for room readiness.
- Managed team productivity and workflow to exceed quality standards.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
Rooms Division Manager
Intercontinental Pyramids Park
09.2009 - 11.2016
- Oversaw daily operations of rooms division, ensuring seamless guest experiences and high service standards.
- Implemented innovative strategies to optimize room occupancy rates and enhance revenue generation.
- Trained and mentored staff on best practices for guest service and operational efficiency.
- Conducted regular inspections of guest rooms and public areas to maintain quality standards.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Front Office Assistant
Intercontinental Abu Soma
12.2003 - 08.2009
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Assisted in resolving guest inquiries and complaints, maintaining high service standards.
- Implemented scheduling systems for staff shifts, optimizing front office productivity.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
Education
Bachelor of Arts - Faculty of Languages & Translations
Al Azhar University
Cairo Egypt06.2002
Skills
Housekeeping Operations Management
Team Leadership & Staff Training
Quality Assurance & Inspection
Inventory & Linen Control
Budget Management
Health & Safety Compliance
Guest Satisfaction Management
Scheduling & Workforce Planning
Hotel Operations Coordination
Problem Solving & Attention to Detail
Training
Marriott international Training
IHG Training
Achievements
92% Score Brand Standard audit 4 times in both properties of Hotels
98% Score for virtual audit
Software
Timeline
Executive Housekeeping Manager
Multi Property Courtyard and Residence Inn by Marriot Jizan
01.2021 - Current
Housekeeping Manager
Marriott Executive Apartment Madinah
01.2017 - 12.2020
Rooms Division Manager
Intercontinental Pyramids Park
09.2009 - 11.2016
Front Office Assistant
Intercontinental Abu Soma
12.2003 - 08.2009
Bachelor of Arts - Faculty of Languages & Translations
Al Azhar University