Summary
Overview
Work history
Education
Skills
Custom
Languages
Personal Information
Certification
Timeline
Generic
Mohamed Ramadan Khattab

Mohamed Ramadan Khattab

Giza,Egypt

Summary

Results-oriented Branch Manager specialist in planning and managing total operations. Analytical and detail-orientated with over 10 years of experience. Talented successfully improves team effectiveness, grows revenue and increases customer satisfaction in challenging markets. Detail-oriented and forward-thinking with strong communication, decision-making and problem-solving abilities. Demonstrated skills motivating teams using transformational leadership. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification

Work history

Sales Supervisor for Nile Air

GSA Nile Air
AlGassim, Saudi Arabia
03.2011 - 08.2025
  • Planned itinerates and arranged air-ticket bookings groups of tourists, individual and Corporate clients.
  • Conversed with customers to determine destination, airlines preference, mode of transportation, travel dates, financial considerations and accommodations required for tourists / corporate clients / walk in customers.
  • Arranged tickets for almost all the destinations in the world.
  • Provided customers with brochures and publications containing travel information such as local customs, points of interests and special events occurring in various locations.
  • Collected payments for air ticket bookings & accommodations from customers.
  • Promptly answered telephone calls to reflect professional corporate image, interacted with passengers extensively and provided superior customer service with proven ability to diffuse angry customers and accurately assess customer needs.
  • Performed passengers check-in and assisted in passenger services activities and ensured the services are delivered as per stipulated international / local standards within the precision timing schedule.
  • Deliver personal attention to customers to ensure high level of satisfaction exercising diplomacy, resourcefulness and tact in resolving customer problems.
  • Managed ticketing issues and passengers assisted in locating lost luggage. Interacted with cabin crew staff and passengers extensively to ensure the highest level of customer service and satisfaction.
  • Developed the ability to be caring, warm and courteous to all passengers regardless of class, nationality, culture, race or creed so that customers are treated equally without discrimination.
  • Ensure passengers with special needs and or expectations and VIPs receive special care and attention.
  • Professionally groomed in all aspects of passenger handling including- gate check-in, transfer the luggage, loading the luggage, special services handling (unaccompanied minors, young passengers, mother with babies and wheelchair passengers)
  • Arrange & management all bookings, issuing ticket, making full & half reissue & making full & half refund.

Ticketing Counter in KSU

Al Tayyar Travel Group
Riyadh, Saudi Arabia
01.2009 - 03.2011
  • Verified age of customers when selling age-restricted items responsibly.
  • Packaged customers' purchases carefully, preventing damage to goods.
  • Handled merchandise returns and exchanges with tact and efficiency.
  • Collaborated with team members effectively for smooth shop operations.

Supervisor Counter Ticketing

Mehrabil Travel
Heliopolis, Egypt
01.2008 - 01.2009
  • Organised team resources, resulted in improved project timelines.
  • Ensured smooth operations with regular maintenance checks.
  • Conducted performance appraisals with employees for career development discussions.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Coordinated with other supervisors to maintain consistency across shifts.

Counter tours & Ticketing staff

Blue Coast Tours
AlMohandesin, Egypt
01.2004 - 01.2008
  • Collaborated well with team members for successful projects.
  • Upheld cleanliness standards in workspace to maintain hygiene levels.
  • Served customers promptly and courteously for repeat business.
  • Enhanced customer satisfaction by providing excellent service.
  • Assisted customers with queries, improving overall experience.

Education

Graduated - Philosophy

Ain Shams University
Cairo

Skills

  • Profit margin optimisation
  • Business intelligence tools
  • Project management tools proficiency
  • Handling customer objections
  • Meeting sales targets
  • Customer service software
  • Technical product understanding
  • Staff training
  • Excel proficiency

Custom

  • Planned itinerates and arranged air-ticket bookings for groups of tourists, individual and corporate clients.
  • Conversed with customers to determine destination, airlines preference, mode of transportation, travel dates, financial considerations and accommodations required.
  • Arranged tickets for almost all destinations in the world.
  • Provided customers with brochures and publications containing travel information such as local customs, points of interests and special events.
  • Collected payments for air ticket bookings & accommodations from customers.
  • Promptly answered telephone calls to reflect professional corporate image and provided superior customer service.
  • Performed passengers check-in and assisted in passenger services activities.
  • Delivered personal attention to customers to ensure high level of satisfaction.
  • Managed ticketing issues and assisted in locating lost luggage.
  • Ensured passengers with special needs and VIPs received special care and attention.
  • Professionally groomed in all aspects of passenger handling including gate check-in and special services handling.
  • Arranged & managed all bookings, issuing tickets, making full & half reissues & refunds.

Languages

Arabic
English

Personal Information

  • Date of birth: 07/22/79
  • Gender: male
  • Nationality: Egyptian
  • Marital status: Married

Certification

1- Gained TOEFL Certificate from Ain Shams University 2001 year

2- Gained Amadeus & Galileo Certificate from Amadeus & Galileo Egypt

Timeline

Sales Supervisor for Nile Air

GSA Nile Air
03.2011 - 08.2025

Ticketing Counter in KSU

Al Tayyar Travel Group
01.2009 - 03.2011

Supervisor Counter Ticketing

Mehrabil Travel
01.2008 - 01.2009

Counter tours & Ticketing staff

Blue Coast Tours
01.2004 - 01.2008

Graduated - Philosophy

Ain Shams University

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Mohamed Ramadan Khattab