Mohamed Riyas. S
Jeddah
Summary
Dynamic professional with a proven track record in customer service and care, highlighted by a tenure at SNAS DHL. Excelled in problem-solving and critical thinking, enhancing client satisfaction and operational efficiency. Skilled in Microsoft Excel and fostering positive client interactions, consistently delivering results beyond expectations.
Overview
8
8
years of professional experience
Work History
IMPLANT AGENT
SNAS DHL (Working With Supplier Company)
10.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Typist
ALHEMRAN TYPING OFFICE
08.2020 - 12.2022
- Increased typing accuracy by implementing proofreading and editing techniques.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
Delivery Boy CUMS Sales Man
Life Pharmacy
09.2018 - 01.2020
- Safeguarded company assets by maintaining strict adherence to security protocols during pick-up and drop-off procedures.
- Collaborated with team members to streamline delivery processes and improve overall productivity.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
Courier
ST Cargo and Couriers LTD
03.2017 - 04.2018
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Education
High School Diploma -
OMD Matric& Hr Sec School
INDIA05-2016
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Critical thinking
- Microsoft Excel
- Payment processing
- Microsoft outlook
Languages
Tamil
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Malayalam
Advanced (C1)
Hindi
Advanced (C1)
Arabic
Beginner (A1)
Timeline
IMPLANT AGENT
SNAS DHL (Working With Supplier Company)
10.2023 - Current
Typist
ALHEMRAN TYPING OFFICE
08.2020 - 12.2022
Delivery Boy CUMS Sales Man
Life Pharmacy
09.2018 - 01.2020
Courier
ST Cargo and Couriers LTD
03.2017 - 04.2018
High School Diploma -
OMD Matric& Hr Sec School
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