Mohamed Salah

• Responsible for store sales (5:11 M SR) and services (300:700 K SR) monthly target.
• I supervised and managed a team of 25 salespeople, providing support, motivation, and coaching.
• Ensure that section heads are briefed daily on store and section performance.
• Ensure section heads are communicating effectively with all sales teams through daily briefings.
• Ensure communication binders are maintained and updated within all sections.
• Ensure any changes to company policy or procedure are communicated to the staff in a timely manner.
• Ensure competitor pricing is checked and monitored through weekly price audits.
• Communicate action plans for sales improvement with section heads.
• Provide supervision to section heads and provide feedback to ensure section performance is maximized.
• Ensure the store is set up according to the store model guidelines.
• Ensure the store recovery process takes place before the store closes.
• Provided mentoring for new hires and organized a biannual training program for the sales team.
• Analyze stock figures and reduce the contribution of clearance, open boxes, and repaired open box products.
• Fully responsible for the DOA, DRTV, DAMAGE, and SCRAP processes to regularly clean up the stock on hand.
• Manage the cycle count and physical count to ensure that it’s implemented following SOPs.

• Responsible for the overall sales performance of the section (AVG Target 1,7: 2.5 M SAR per month).

• Follow up and support the sales team (6 Sales person) to achieve 100% of target.

• Weekly and monthly review with sales team to achieve 100% of KPI.

• Ensure all customers requests, questions and complaints answered and resolved promptly according to the company policy,
• Ensure that the company image is received to the customer.
• Follow up items availability with purchasing and replenishment team.
• Follow up the delivery team to ensure the orders will deliver on the appointment time.
• Maintain stocking of shelves to make sure of effective implementation of the products safety.
• Ensure all section are set up according to the guidelines.

• Created attractive merchandise displays with strategic product placement that attracted customers into the store, maximizing purchases.
• Completed daily price changes and assisted in inventory control.
• Focus on achieving the daily and monthly sales and service targets.

• Performed daily tasks in sales, promotions, payment, and exchange policies.

• Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items.

• Focus on selling the clearance items and sleeping stock.