Mohamed Salah Mostaffa Altom
Riyadh,Riyadh
Summary
Management professional with expertise in system analysis and team leadership,demonstrated success in improving operational efficiency and delivering projects on time and effective communicator with a history of fostering collaboration and achieving high customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work history
System Analysis Manager
Geidea
Dubai, United Arab Emirates
08.2023 - Current
- Oversaw requirement prioritisation from stakeholders, managing team to enhance system performance.
- Led development ,maintenance of software systems, ensuring effective communication of user needs.
- Streamlined communication channels, improving internal information flow.
- Implemented strategic initiatives that boosted operational efficiency and customer satisfaction.
- Supervised project timelines to ensure timely completion of deliverables.
- Piloted change management initiatives, successfully enhancing organisational adaptability.
- Managed analysis team for design modifications and performance enhancements of existing systems.
- Delegated tasks effectively to maximise team productivity.
- Product owner of big ticketing system used by more than 2k employees.
Senior. System Analyst
Geidea Payments Co.
Riyadh, KSA
06.2020 - 08.2023
- Gathered systems and product requirements from stakeholders for thorough analysis.
- Analysed data utilising use-case diagrams to identify key functionalities.
- Developed prototypes to represent stakeholder needs and delivered to development department.
- Tested results provided by development team prior to product release.
- Supported efficient production system in fast-paced environment by processing all new orders accurately.
- Delegated tasks based on specific order requirements to optimise workflows.
- Managed front-end and back-end development across Portfolio, Analyst, Employee Track, and Account Management systems.
- Acted as product owner for large ticketing system utilised by over 2,000 employees.
Core Operations Coordinator
Geidea Solutions Co, Riyadh
Riyadh, KSA
06.2019 - 06.2020
- Coordinated daily restaurant operations to boost productivity and customer satisfaction.
- Managed front desk operations, ensuring seamless service through effective customer interactions.
- Oversaw compliance with ticket SLA for POS terminals across all regions.
- Prepared and managed KPIs for over 200 operations employees to drive performance.
POS Team Leader
Geidea Solutions Co, Riyadh
Riyadh, KSA
01.2018 - 05.2019
- Managed ticket SLA for POS terminals in Central region, ensuring timely resolutions.
- Oversaw technical field team to maintain high-quality ticket closure standards.
- Directed ticket distribution among technicians with comprehensive mentoring support.
- Contributed as productive team member, enhancing operational efficiency.
- Processed over 1,000 merchant tickets monthly, improving customer satisfaction.
Technician
Geidea Solutions Co, Riyadh
Riyadh, KSA
10.2016 - 12.2017
- Executed installation, maintenance, and configuration of POS terminals.
- Facilitated effective communication with customers regarding terminal issues.
- Disassembled and reassembled various parts to ensure functionality.
- Collaborated with team members to complete tasks within deadlines.
- Managed over 200 customer visits per month to address needs.
Sr. Software Developer
Proceed Development Co. Ltd, Khartoum / Sudan
Khartoum, Sudan
04.2015 - 08.2016
- Utilised design software skills to support project execution.
- Implemented and updated application modules under guidance of Senior Software Developers.
- Coded software changes according to specific design specifications.
- Developed software systems and websites, ensuring functionality and performance.
- Created and managed comprehensive project plans, facilitating effective communication.
- Collaborated on strategic initiatives for designing, coding, and testing solutions.
- Oversaw more than 5 significant government projects, ensuring compliance and quality.
Education
B.Sc. - Information Technology
University of Science and Technology
10.2010 - 06.2015
Master of Business Administration (MBA) - Business Administration
Edinburgh Business School, Heriot-Watt University
Online 11.2022 -
PMP Course - Business Administration
Khaleej Training & Education
KSA 05.2019 - 05.2019
Skills
- Project management, Leadership skills
- Decision Maker
- Communication Skills
- Critical thinking and problem solving
- Fast Learner
- Ability to Multitask
- Data Analysis , Data Mining
- Ability to Work online
- Agile methodologies
- Technical documentation
- User experience design
- Strategic planning
- Team building
- Problem-solving
Languages
Arabic
Fluent
English
Fluent
References
Fadi, Altowaiq, Implementations & Delivery Manager, fadi@geidea.net, +966 539001816, Geidea Solutions Co
Projects
UnionPay Activation For POS, Riyadh, Managing the UPI activating services on POS devices, for about 42,863 POS terminals distributed in all regions of KSA. By leading a working group consisting of four team leaders and 52 technicians., NSP Project, Riyadh, Managing changing SIM operator for POS devices, for about 32,500 devices in all KSA., SoftPOS Ticketing System, Riyadh, Create automation processes plan for a POS product on a mobile phone, used for payments via NFC service. With managing the ticketing system to handle the project from merchants or banks request, the download link send to merchants, register the TID on his SoftPOS mobile App and till did the transaction., Albilad Bank POS Auto-Registration Projects, Riyadh, Production of software for POS Terminals for Bank Albilad customers, whereby the merchant can receive the POS Terminal from the branch directly upon his request and activate the device by himself without technical intervention.
Certification
- Angular
- JavaScript
- NodeJS - The Complete Guide (MVC, REST APIs, GraphQl , Deno)
- Strategic Planning
- API and Web Service
Accomplishments
- EMPLOYEE OF THE MONTH - Oct 2024
- EMPLOYEE OF THE MONTH - Aug 2022
References
References available upon request.
Timeline
System Analysis Manager
Geidea
08.2023 - Current
Master of Business Administration (MBA) - Business Administration
Edinburgh Business School, Heriot-Watt University
11.2022 -
Senior. System Analyst
Geidea Payments Co.
06.2020 - 08.2023
Core Operations Coordinator
Geidea Solutions Co, Riyadh
06.2019 - 06.2020
PMP Course - Business Administration
Khaleej Training & Education
05.2019 - 05.2019
POS Team Leader
Geidea Solutions Co, Riyadh
01.2018 - 05.2019
Technician
Geidea Solutions Co, Riyadh
10.2016 - 12.2017
Sr. Software Developer
Proceed Development Co. Ltd, Khartoum / Sudan
04.2015 - 08.2016
B.Sc. - Information Technology
University of Science and Technology
10.2010 - 06.2015
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