Mohamed Saleh

Customer-oriented General Manager with 27 years of experience focused on increasing revenue and leadership.

My significant exposure to all aspects of Hotel General Management and administration, along with related customer satisfaction and leadership execution successes, have equipped me with the critical, technical and creative abilities enabling me to thrive in the fast-paced environment at your company.
The positions that I have held, have given me the experience that denotes me as a strong candidate for this position with your company. Throughout my experience as a Hotel Management professional, I have successfully provided strong support and guidance to numerous staff members, while implementing efficient and innovative customer-centric solutions to the complex issues facing my patrons, employers and staff. In addition, I helped ensure that each company’s daily operational aspects were conducted in a highly professional manner and adhered to corporate standards, industry regulations, professional ethics, and applicable laws.
Highlights of Relevant Experience:
 Successfully manage daily hotel operations, enforcing operational integrity, measured revenue increases while maintaining company standards for guest satisfaction, associate satisfaction, quality control initiatives, and patron and asset protection.
 Multiple General Management initiatives, providing efficient service and maintaining consumers’ meaningful experiences.
 Provide hands-on approach to effectively manage the quality of customer service and guest suite cleanliness.
With strong communication skills and significant insight into customer diversity, I feel that I am a knowledgeable and qualified candidate.
If you are searching for an experienced, knowledgeable and dedicated Hospitality General Management professional who will generate significant insight in customer service and support, and develop and oversee efficient and effective hotel operational initiatives,

Directed operations and business functions for the three properties with 300 rooms, 12,000 square feet of meeting space, $16 million in annual room revenues and .3 million in Food & Beverage and 250 employees.

• Personally and successfully handled all arrangements for high profile guests that earned publicity for the club.
• Managing three hotels operation Smoothly during covid19 Crises from( manning - P&L, Adhere all marriott incoming policies and applying )
• Increased Room and Food & Beverage revenues by20% over the previous year through the development of new strategies and effective management of programs.
• Secured new business and expanded the client base by planning and executing dynamic marketing and advertising campaigns with trade papers, local newspapers, and the Chamber of Commerce.
• Maximized revenues by increasing the average daily rate (ADR) through Internet based third-party wholesalers.
• Developed, implemented and sustained aggressive solicitation program focusing on increasing business.

Directly manage all aspects of operations for three separate hotel locations with a combined 477 guest rooms. Completely restructured the entire operations team, and all sales and marketing processes.

* Championed the full renovation of two hotels utilizing a strict $7M budget.

• Led full responsibility for the bidding and hiring of all contractors for renovation and PIP.
• Devised and planned all capital expenditures, annual budgets and forecasts; oversaw all volume and profit objectives, P&L, operational strategies and programs.
• Developed and launched entirely new menus for the restaurant, room service, and catering; developed outside catering menus for multiple local corporate offices.
• Created and established a training program to enhance employee knowledge of best practices, while effectively managing staff and career development objectives.
• Successfully acquired and secured a KBR contract for $18.6M over three years.