Mohamed Serour
Jeddah,Makkah
Summary
Dynamic leader with proven expertise in pipeline management and staff training, honed at Al Mujtama Leading Medical Company. Excelled in sales process optimization and budgeting, significantly enhancing operational efficiency and profitability. Skilled in fostering team growth and achieving key performance indicators through analytical thinking and effective sales reporting.
Overview
6
6
years of professional experience
Work History
Sales and Operations Manager
Almujtama Leading Medical Company
2023.05 - Current
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Established robust sales forecasts using historical data analysis, allowing for better resource allocation decisions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Developed suite of sales performance metrics that provided deeper insights into individual and team performance drivers.
- Led transition to new sales platform like hungerstation & jahez , minimizing downtime and ensuring smooth adoption process for sales team.
Area Manager
Al Mujtama Leading Medical Company
2022.01 - 2023.05
- Led team to achieve company goals and exceed targets consistently, fostering positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Branch Manager
Al Mujtama Leading Medical Company
2021.02 - 2022.01
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer engagement.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Pharmacy Manager
Al Mujtama Leading Medical Pharmacy
2020.03 - 2021.02
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer engagement.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Branch Manager
Almujtama Leading Medical Pharmacy
2018.11 - 2020.03
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer engagement.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Education
MBA - Marketing
Arab Academy For Managment, Banking And Financial
Egypt 10.2025
No Degree - Retail Sales And Operation Managament
Retailo Academy
Egypt07.2023
Bachelor of Pharmacy -
Beni Sueif University
Benisuef, Egypt06.2016
Skills
- Pipeline Management
- Staff Training
- Sales technology
- Sales process optimization
- Budgeting and Expenditures
- Review of contracts
- Inventory Management
- Sales Reporting
- Staff Supervision
- Analytical Thinking
Languages
Arabic, English
Native language
Timeline
Sales and Operations Manager
Almujtama Leading Medical Company
2023.05 - Current
Area Manager
Al Mujtama Leading Medical Company
2022.01 - 2023.05
Branch Manager
Al Mujtama Leading Medical Company
2021.02 - 2022.01
Pharmacy Manager
Al Mujtama Leading Medical Pharmacy
2020.03 - 2021.02
Branch Manager
Almujtama Leading Medical Pharmacy
2018.11 - 2020.03
MBA - Marketing
Arab Academy For Managment, Banking And Financial
No Degree - Retail Sales And Operation Managament
Retailo Academy
Bachelor of Pharmacy -
Beni Sueif University
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