Mohamed Shabana

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.

As a Sales Supervisor, my responsibilities included overseeing the sales team, starting with the distribution of goals and monitoring them on a daily basis. I ensured the organization of sales operations, which included preparing reports on coverage and productivity.

I also negotiated with clients to achieve the best results and monitored the delivery of orders to ensure timely execution. Additionally, I oversaw promotional activities within the stores to ensure the effectiveness of marketing campaigns and increase sales. My experience contributes to enhancing team performance and achieving set objectives.

• Troubleshooting and resolving issues.
• Performing sales tasks.
• Implementing company policies and procedures.
• Collaborating with the team to achieve company goals.
• Coordinating with various departments.

I worked as a General Supervisor in the management of the organization, where my responsibilities included finalizing deals with suppliers in alignment with the needs of the branches. I distributed tasks among the team and monitored their performance to ensure optimal service delivery to customers.

Additionally, I managed administrative matters related to employees, including organizing schedules, evaluating performance, and providing the necessary support to enhance the work environment. My experience contributes to improving operational efficiency and increasing customer satisfaction, which in turn helps achieve the organization's objectives.

I worked as a Purchasing Officer, where I was responsible for assessing and determining the organization's needs for materials and supplies. My duties included:

• Conducting Purchases: Executing purchasing operations and negotiating with suppliers to obtain the best deals.
• Managing Relationships: Building strong relationships with suppliers to ensure the availability of high-quality supplies.
• Monitoring Orders: Overseeing the delivery of orders to ensure they meet the required specifications.
• Preparing Reports: Providing regular reports on purchases and expenses to management.
• Implementing Policies: Ensuring compliance with financial policies and adherence to legal standards.

I worked as a Support Services Officer, where I supervised the team in organizing bus schedules and coordinating transportation operations. I was also responsible for overseeing maintenance activities to ensure the safety of facilities and equipment.

Additionally, I managed the security team to ensure safety and security within the school. I organized the relationship between parents, teachers, and administration, which contributed to improving communication and enhancing collaboration among all parties. My experience helps create a safe and effective educational environment that supports student success.

I worked as a Sales Supervisor in the detergent distribution sector, where my responsibilities included:

• Training the Sales Team: Organizing and delivering training programs to develop the team’s skills and enhance their performance.
• Monitoring Daily Sales: Regularly tracking sales performance to ensure that targets are met.
• Analyzing Coverage and Productivity: Evaluating market coverage levels and analyzing productivity to ensure the availability of company products.
• Communicating with Clients: Negotiating with clients to ensure product distribution and achieve sales goals.
• Implementing Marketing Plans: Working on the execution of effective marketing strategies to boost detergent sales in grocery stores.
• Ensuring Product Availability: Ensuring that products are available in the market according to demand, meeting customer needs.

My experience contributes to improving the sales team’s performance and enhancing the presence of company products in the market, which increases customer satisfaction and achieves sales objectives.

I worked as a Sales Representative, starting my career with distribution to grocery stores before advancing to a wholesale representative. My responsibilities included:

• Achieving Sales Targets: Distributing sales targets across the working days and ensuring they are met regularly.
• Developing Action Plans: Creating customized plans for each client that align with their needs and preferences.
• Implementing Sales and Marketing Strategies: Executing sales and marketing strategies in client stores to enhance sales and increase product awareness.
• Building Strong Relationships: Establishing solid relationships with clients to improve communication and increase sales opportunities.

I began my career as a Sales Representative, where I was responsible for covering all clients in the region. My key responsibilities included:

• Setting Targets: Developed a strategic plan for distributing targets across the working days, which helped ensure they were consistently met.
• Client Action Plans: Created customized plans for each client, focusing on meeting their needs and market demands.
• Product Distribution: Managed the distribution of all company products, ensuring comprehensive coverage of all stores.
• Product Presentation and Pricing: Focused on presenting appropriate offers and setting competitive prices to enhance sales.
• Executing Sales Plans: Effectively implemented sales and marketing strategies in grocery stores, contributing to increased product presence in the market.
• Building Relationships: Worked on strengthening relationships with clients, which helped ensure their loyalty and boost sales.