Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Social Networks
Languages
Timeline
Generic
Mohamed Sinaan

Mohamed Sinaan

Riyadh,Saudi Arabia

Summary

Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management. Known for fostering collaboration and consistently achieving goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Independent Food Company
Riyadh, Saudi Arabia
08.2022 - Current
  • Supervised daily restaurant operations, handling vendor orders, shift scheduling, and opening/closing procedures.
  • Trained and coached 20+ staff, achieving consistent 90%+ guest satisfaction scores and 25% higher upselling revenue.
  • Scaled up selling revenue by 25% by coaching staff on premium menu pairing techniques.
  • Managed inventory using FMC, monitored cost controls, and generated daily operational performance reports.
  • Key Achievement: Increased upselling revenue by 25% and sustained guest satisfaction ratings above 90%.

F&B Supervisor

Shangri-La Hotel
Colombo, Sri Lanka
01.2017 - 01.2019
  • Oversaw all-day dining operations with strict adherence to service protocols.
  • Led staff training on upselling and hygiene compliance.
  • Cultural Change Agent: Revised training protocols, reducing employee turnover by 20% and improving service speed (measured via secret shopper audits).
  • Key Achievement: Improved guest satisfaction by 15% and reduced employee turnover.

F&B In-Charge

Habitat Hotel
Jeddah, Saudi Arabia
06.2012 - 03.2017
  • Managed F&B outlets and banquet events, focusing on service excellence.
  • Conducted pre-shift briefings to align team objectives.
  • Key Achievement: Achieved a 20% increase in guest satisfaction and exceeded monthly revenue targets.

F&B Supervisor

Crown Palace Hotel
Ajman, UAE
06.2010 - 03.2012
  • Supervised shift operations, ensured guest satisfaction, and trained new hires.
  • Key Achievement: Improved table turnover rate and enhanced service flow.

F&B Captain

Sheraton Hotel & Resort
Dammam, Saudi Arabia
03.2007 - 03.2008
  • Led a team of waiters in fine dining service.
  • Key Achievement: Recognized for service excellence by management and guests.

Senior Waiter

Sheraton Hotel & Resort
Doha, Qatar
01.2002 - 03.2006
  • Delivered high-quality guest service in banquets and à la carte dining.
  • Key Achievement: Frequently chosen to serve VIP guests due to consistent performance.

Education

Asia Lanka Hotel School -

Asia Lanka Hotel School
Colombo, Sri Lanka

G.C.E Ordinary Level -

Zahira College
Gampola, Sri Lanka

Skills

  • Guest Service Excellence
  • Food Safety Compliance
  • Team Leadership & Training
  • Time Management
  • Budgeting & Cost Control
  • Customer relationship development
  • Payroll & Scheduling
  • Inventory Management (FMC)
  • POS Systems (Micros, Infasys)
  • Microsoft Office (Word, Excel, Outlook)

Certification

  • Food Safety Principles, Al Arkkan/Jeddah Municipality, 20 hrs.
  • Customer Delight Programme (Gold Award), Shangri-La Hotel, 2018
  • In-House Food Safety & Hygiene Training, IFC, Bujairi, 2022

References

Available upon request.

Languages

  • English, Fluent
  • Hindi, Basic
  • Arabic, Basic

Social Networks

  • LinkedIn, www.linkedin.com/in/mohamed-sinaan
  • Instagram, mzm.sinaan

Languages

English
Beginner
A1

Timeline

Operations Supervisor

Independent Food Company
08.2022 - Current

F&B Supervisor

Shangri-La Hotel
01.2017 - 01.2019

F&B In-Charge

Habitat Hotel
06.2012 - 03.2017

F&B Supervisor

Crown Palace Hotel
06.2010 - 03.2012

F&B Captain

Sheraton Hotel & Resort
03.2007 - 03.2008

Senior Waiter

Sheraton Hotel & Resort
01.2002 - 03.2006

Asia Lanka Hotel School -

Asia Lanka Hotel School

G.C.E Ordinary Level -

Zahira College

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Mohamed Sinaan