Mohamed Sobhy Abd-Almajeed
Summary
.
Resourceful professional with motivational approach, eager to transition into managerial role. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Overview
2
2
Languages
1
1
Certification
5
5
years of post-secondary education
17
17
years of professional experience
Work history
After sales center manager
Toyota
, K.S.A
2024.11 - 2026.07
- Managed after sales operations at Toyota in K.S.A, enhancing customer satisfaction through streamlined service delivery.
- Streamlined communication channels, enhanced internal information flow.
- Delegated tasks efficiently to maximise productivity.
- Enforced safety regulations to reduce workplace accidents.
Maintenance manager
The Holding Company of Water and Waste Water
2021.11 - 2024.10
- Oversaw maintenance operations at The Holding Company of Water and Waste Water to ensure optimal performance and reliability.
- Implemented energy-saving measures, reduced operational costs significantly.
- Responded promptly to breakdowns, maintained high service uptime.
- Streamlined workflow by delegating tasks appropriately among team members.
Acting service manager
Abdulatif Jameel Co. (TOYOTA k.S.A)
2018.01 - 2021.09
- Managed service operations at Abdulatif Jameel Co., enhancing team performance and ensuring high customer satisfaction.
- Coordinated staff development training to improve overall service delivery.
- Streamlined service operations by enhancing team collaboration and communication.
- Developed an efficient workflow to reduce service downtime.
Workshop manager
Abdulatif Jameel Co. (TOYOTA k.S.A)
2016.01 - 2018.01
- Oversaw workshop operations at Abdulatif Jameel Co. (TOYOTA K.S.A), maintaining efficient workflow and high-quality service delivery.
- Streamlined equipment inventory management whilst minimising wastage and costs.
- Maintained clear communication channels amongst team members, fostering a positive working environment.
- Devised innovative solutions to operational challenges, thereby maximising productivity levels.
Reception manager
Abdulatif Jameel Co. (TOYOTA k.S.A)
2012.05 - 2016.01
- Oversaw daily reception operations at Abdulatif Jameel Co. (Toyota K.S.A), delivering efficient service and positive client experiences.
- Maintained clean and organised front desk area, creating a welcoming environment.
- Proactively addressed potential issues before they escalated, ensuring guest satisfaction.
- Managed team of receptionists, enhancing overall service quality.
Service engineer
Abdulatif Jameel Co. (TOYOTA k.S.A)
2009.05 - 2012.05
- Worked as a service engineer at Abdulatif Jameel Co. (TOYOTA k.S.A), providing technical support and maintenance for automotive systems.
- Maintained excellent customer relations, provided expert technical advice on machine management.
- Collaborated closely with engineering teams to resolve complex mechanical issues, increased service quality.
- Coordinated seamless handover processes between shifts improving continuity of care.
Education
B.Sc. of Engineering - Mechanical Dept.
Minya University
2003.09 - 2008.05
International Diploma - Business Administration
.
Master in Business Administration - undefined
Doctorate in Business Administration - undefined
Skills
Disciplined, honest and respectful teamwork
Excellent communication, supervisory and managerial skills
Ability to work under pressure
Ability to work at any country
Quick ability to learn
Crisis handling
Contract negotiations
KPI tracking
Mentoring and coaching
Time efficiency
Customer Service
Team Leadership
Certification
- Root cause analysis.(RCA)
- Crisis management.
- Risk management.
- Project management.
- Effective Communication skills.
- Body language skills.
- Negotiation skills.
- Time management.
- Professional Selling.
- Guest delighting (101) (2 Steps).
- Employee engagement.
- TOYOTA Service Advisor (TSA 21).
- NET PROMOTER Score (NPS).
- Body& paint and mechanical estimations for vehicles (3STEPS).
- Vehicles fundamentals.
- Painting processes and surface preparation from PPG Company.
- Toyota Production System (TPS).
- Anti-fraud Systems.
- Fire prevention Systems.
- Ministry of commerce regulations in GCC.
- Information security awareness.
- National skills contest 2018.(1st Runner)
- Enterprise Resources Planning (ERP System).
- Systems, Applications and Products in Data Processing(SAP System).
- Microsoft Office (ICDL)& Oracle.
- Types of insurance and insurance principles from GII Centre.
Languages:
Arabic: Mother tongue extra fluent.
English: very good (speaking, reading & writing).
Timeline
After sales center manager
Toyota
2024.11 - 2026.07
Maintenance manager
The Holding Company of Water and Waste Water
2021.11 - 2024.10
Acting service manager
Abdulatif Jameel Co. (TOYOTA k.S.A)
2018.01 - 2021.09
Workshop manager
Abdulatif Jameel Co. (TOYOTA k.S.A)
2016.01 - 2018.01
Reception manager
Abdulatif Jameel Co. (TOYOTA k.S.A)
2012.05 - 2016.01
Service engineer
Abdulatif Jameel Co. (TOYOTA k.S.A)
2009.05 - 2012.05
B.Sc. of Engineering - Mechanical Dept.
Minya University
2003.09 - 2008.05
Doctorate in Business Administration - undefined
Master in Business Administration - undefined
International Diploma - Business Administration
.