Mohamed Soliman
Riyadh
Summary
Experienced Service Manager with a Master of Business Administration seeking to transition into a Regional Service Manager role. Proficient in Service Quality Management, Team Leadership, and Customer Experience Management, with hands-on experience. Proactive and detail-oriented, consistently driving continuous improvement and raising service standards. Committed to fostering a positive team environment and achieving organizational goals through effective communication and strategic planning.
Overview
16
16
years of professional experience
Work History
Service Manager
Haj Hussien Ali Reza co. Mazda agency
01.2020 - Current
- Successfully Managed the service center in terms of manpower, facility, and service marketing to achieve targets set by the service operation department in areas of customer satisfaction, customer retention, gross service sales, and net profit
- Successfully managed 1.3 million Riyals monthly budget at the service center and successfully achieved the scheduled goals with the highest rank in the central region with 103 % Last year
- Successfully managed service center with 22 bays mechanical, 17 bays body and paint, including 3 spray cabins totaling 39 bays with 23 mechanical technicians, 14 body and paint technicians, and 7 service advisors receiving mechanical and body paint jobs
- Develops and maintains a working knowledge of the functions and operation of the various mechanical, hydraulic, and electrical systems used on the vehicles on which the service department normally works
- Ensures that customers' vehicles are fixed right the first time by implementing quality procedures
- Ensures that repair estimates are reasonable
- Ensures that repairs are carried out within the promised delivery time and estimated cost
- Follows up with spare parts for procurement of materials, especially the parts on VOR
- Customer satisfaction measurement Customer service performance
- Ensures chief technicians are following quality control policy and procedures
- Determines the training needs and recommends and nominates technicians for different training
- Ensures technicians benefit from systematic training and OJT by involving them in related jobs
- Increases technicians' morale and encourages them to make suggestions to improve service center productivity
Body & paint service manager
Abdul Latif Jameel co. for investment
04.2019 - 12.2019
- Manages the service center in terms of manpower, facility, and service marketing to achieve targets set by the service operation department in areas of customer satisfaction, customer retention, gross service sales, and net profit
- Develops and maintains a working knowledge of the functions and operation of the various mechanical, hydraulic, and electrical systems used on the vehicles on which the service department normally works
- Ensures that customers' vehicles are fixed right 1st time by implementing quality procedures
- Ensures that repair estimates are reasonable
- Ensures that repairs are carried out within the promised delivery time and the estimated cost
- Follows up with spare parts for procurement of materials, especially the parts on VOR
- Ensures chief technicians are following quality control policy and procedures
- Determines the training needs and recommends nominates technicians for different training
- Ensures technicians benefit from systematic training and OJT by being involved in related jobs
- Assists the service advisor to diagnose complicated repairs, especially NVH-related ones
- Ensures proper utilization of service facilities
- Maintains and operates SST, equipment, repair manuals, service bulletins, and technical information
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Regional Guest Relation Manager
Abdul Latif Jameel co. motors
01.2018 - 12.2018
- Handled all guest complaints (serious, major, and general) at the regional level and reporting feedback to HO and concerned departments
- Facilitate all guest-first activities at the regional level
- Responsibility for communications, both in coordination with the legal department and TSO
- Successfully reduced the lead time for closing MOCI to only 1.3 days with a resolution quality of 95%
Service Manager
Abdul Latif Jameel co.for motors
01.2014 - 12.2017
- Responsible for contributing to the achievement of revenue, profit, man-hour sales, GDI, and customer retention through efficient distribution plans for the service operations, an effective after-sales marketing campaign, and high operation productivity
- Successfully managed 2.2 Million Riyals monthly budget at service center and successfully achieved the scheduled goals with the highest rank in the Eastern Region with 86% YTD
- Successfully managed service center with 24 bays mechanical, 20 bays body and paint including 2 spray cabin total 44 bays with 21 mechanical technician, 16 body and paint technician, 8 service advisors receiving mechanical, body and paint jobs also special service advisor for lexus repairs
- Successfully achieved workshop productivity YTD (2017) 94% in mechanical workshop & 181% in body workshop
- Reducing VOGS TO TUS ratio to 1.3% second rank in the Eastern Region
- Successfully achieved 102% in CPUS YTD
Reception Manager
Toyota Egypt
10.2009 - 01.2014
- Responsible for managing the daily functional and operational activities of the service reception department through regular discussions and updates with the express maintenance team to achieve smooth after-sales business operations
Education
Master Of Business Administration -
Swiss Business School
04.2024
Bachelor of Mechanical Engineering -
Faculty of Engineering
01.2004
Skills
- Customer experience management
- Staff Supervision
- Service Quality Management
- Team Leadership
- Continuous Improvement
- Staff Management
- KPI Monitoring
- Coaching and Mentoring
- Staff Motivation
- Detail-oriented
- Multi-tasking
- Proactive
- Meticulous
Languages
Arabic
English
Hobbies and Interests
- Reading
- Swimming
- Traveling
Personal Information
- Date of Birth: 08/20/81
- Nationality: Egyptian
- Driving License: Saudi private
- Marital Status: Married
Timeline
Service Manager
Haj Hussien Ali Reza co. Mazda agency
01.2020 - Current
Body & paint service manager
Abdul Latif Jameel co. for investment
04.2019 - 12.2019
Regional Guest Relation Manager
Abdul Latif Jameel co. motors
01.2018 - 12.2018
Service Manager
Abdul Latif Jameel co.for motors
01.2014 - 12.2017
Reception Manager
Toyota Egypt
10.2009 - 01.2014
Master Of Business Administration -
Swiss Business School
Bachelor of Mechanical Engineering -
Faculty of Engineering
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