Mohamed Sultan

Ensuring that all Housekeeping personnel are carrying out the duties assigned to them, as per standards of the company, Ensuring that all staff in the Housekeeping department knows, understands Health & Safety procedures, for any emergency, The effectively handle all guest complaints concerning the Housekeeping, taking corrective action to prevent recurrence and Convert the guest into a repeat customer, Controlling inventories and costs of linen, cleaning supplies, equipment, uniforms, Lost and Found, Keeps records of the inventories, know constantly about new cleaning machinery, cleaning chemicals and cleaning procedures arising on the market, Work closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance, Supervising the cleanliness, maintenance and the general appearance of guest rooms and public areas, I Responsible for all hotel Housekeeping/Laundry functions, cleaning, guest supplies, linen equipment, Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times, Responsible for Materials in the rooms, public areas and equipment, etc. to be in good condition, Ensuring the hotel flower arrangements, maintenance are properly carried out by the florist, Responsible for the overall smooth and economical running of the Housekeeping department, Maintaining a monthly overview of vacation and public holiday balance of all his/her staff, Assisting the management in the selection of rooms for partial and complete renovation, Ensuring the overall cleanliness of the hotel, including accurate scheduling of periodical, Controlling requests and purchases all supplies related to Housekeeping and Laundry, Promoting teamwork within the department as Well as a sense of fairness, Supervision of the department and maintaining good morale all the time, Controlling cost and expenses to ensure that the budget is reached, Ensuring the proper handling and control of lost and found items, Ensuring daily operation runs smoothly all the time, Maintain the standards of quality and service, Planning and controls the department, Follow up pest-control issues, Ensuring all daily arrival V.I.P , Involve sing in annual budget, Any Other duties as assigned, and I'm handling all the housekeeping paid service for all the cleaning in the units and the apartment's and public areas .

• Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
• Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
• Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
• Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
• Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
• Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.

Supervised day-to-day operations to meet performance, quality, and service expectations.

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Conducts inventory of guest supplies, cleaning supplies, printing and stationery for the rooms, linen, etc., and reports to the Housekeeping Manager.

Informs the Housekeeping Manager of the requisite supplies as required for Housekeeping.

Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.

Ensures the hotel flower arrangements and maintenance are properly carried out by the florist.

Reports any pest-control issues to the Housekeeping Manager.

Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.

Ensures no defect or dirty rooms are sold to a guest.

Ensures the proper handling and control of lost and found items.

Conducts frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Manager and/or Housekeeping Manager.

Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.

Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.

Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

Assists in making sure that all Touches of Rooms Top 20 have been implemented.

Responds to the results of the Consumer Audit and ensure that the relevant changes are implemented.

Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Ensures Team Leaders and Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Ensures daily operation runs smoothly.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Completed schedules, shift reports, and other business documentation.
• Increased employee performance through effective supervision and training.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

• Prioritized safety guidelines and maintained up-to-date knowledge of industry best practices to ensure a hazard-free work environment for staff.
• Trained and mentored junior housekeeping staff, improving their skills and performance levels.
• Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standards of cleanliness.
• Reduced employee turnover within the housekeeping department through consistent mentoring, training, and recognition programs that fostered a supportive work environment.
• Managed scheduling for housekeeping staff to ensure adequate coverage during peak hours or special events, maintaining optimal service levels.

• Worked with front desk to respond promptly to all guest requests.
• Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
• Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
• Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Placed orders for housekeeping supplies and guest toiletries.
• Completed schedules, shift reports, and other business documentation.
• Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
• Communicated repair needs to maintenance staff.
• Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
• Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
• Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
• Enhanced employee performance by providing constructive feedback during evaluations and implementing appropriate training as needed.
• Restocked room supplies such as facial tissues for personal touch with every job.

• Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
• Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
• Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
• Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
• Inspected rooms to identify and address maintenance issues, improving overall guest experience.
• Inspected rooms to confirm adherence to department standards.
• Reported damages, disturbances and shortcomings to supervisor.
• Contributed to the achievement of department goals by consistently meeting or exceeding assigned quotas for daily cleanings.
• Replenished guest room water glasses, toiletries, and paper products.
• Trained new Guest Room Attendants on company policies and procedures, maintaining a high standard of performance across the team.

• Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
• Washed and cleaned windows and mirrors.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
• Checked appliances in guest rooms to determine good working order.