Mohamed Taha
JEDDAH,Saudi Arabia
Summary
Dedicated Development Manager with proactive approach to driving projects forward. Skilled in team leadership and strategic planning, coupled with strong communication and problem-solving abilities. Committed to fostering growth and innovation to deliver impactful results.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Operation and Development Manager
Arab Craftsmen Company.
Jeddah, Saudi Arabia
12.2023 - Current
- Develop and implement operational policies and procedures for efficient operations , and enhance systems, processes, by best practices.
- Manage day-to-day operations, overseeing the operations team and ensure organizational processes comply with regulations and standards.
- Issue health and safety policy and guidelines , and enforce compliance to them.
- Monitor employee and team performance, offering coaching, training, and feedback for improvement.
- Handle budgets, forecasting, and resource allocation to meet strategic goals.
- Implement quality assurance measures for products/services and monitor production KPIs.
- Optimize workflows and processes for efficiency and cost-effectiveness.
- Analyze data to identify process improvement opportunities and cost savings.
- Managing the operations and maintenance team and coordinate to ensure that production operations are not disrupted.
- Managing logistics operation and ensuring that all legal requirements for vehicle traffic are met.
- Team leader of preparation and certification process of international listing products certificate from IPS.
- Team leader of preparation and certification process of ISO 9001- 2015 certificate ,and managing the internal and external audit.
Sales and Costumer Operation Manager
Saudi Company For Embroidery & Readymade Garments.
Riyadh, Saudi Arabia
09.2022 - 12.2023
- Managing the sales team and coordinate between sales team and production team.
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Collaborate with other departments ( planning , purchasing , logistics, and production ) to optimize the existing customer experience journey.
- Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Schedule regular meetings with customers to ensure they are satisfied.
- Managing Collection performance with the sales team.
- Weekly follow up implementing the plan agreed and reporting to direct manager.
- Approve the customer Po's after revising the pricing and then preparing the manufacturing order.
- Approving the pails of material of all manufacturing orders.
- Arrange pre-production meeting to explain the customer needs to all related departments.
Quality and Customer Relation Manager
Ariika
El-Obour City, Egypt
05.2021 - 07.2022
- Supervise quality supervisors , inspectors and Customer relation team, and provide guidance and feedback.
- Work closely with sales management to develop, communicate and coordinate sales programs designed to increase sales force motivation and help to drive incremental business for the organization.
- Work closely with functional business analysts to develop and implement solutions to the issues identified.
- Oversee all product development procedures to identify deviations from quality standards.
- Give the final Approve of the right materials / products or reject the defectives.
- Revise the feedback from customers related to the returned defected products and perform statistical analysis of returns.
- Applying random periodic visits to suppliers to ensure that imports conform to the company's quality standards.
- Oversee all product development procedures to identify deviations from quality standards.
- Apply visits to the customer if needed as a step of the investigation in the customers complaints.
- Submit detailed reports to appropriate executives.
- Keep accurate documentation and perform statistical analysis.
- Following up the RMAs process and its documentation system.
International Keys Account Manager
Wagdy Moamen & Partners for Textile Industries.
El-Obour City, Egypt.
01.2017 - 04.2021
- Receiving customer needs from the international sales manager and proceeding the order confirmation.
- Coordinate sales effort with team members and other departments.
- Set sales and revenue targets and work diligently to meet them.
- Assess customers needs and provide them with all information which they need.
- Arrange pre-production meeting with all concerned management before starting the production.
- prepare pre-production samples to get the customer approval before starting the production.
- Managing sampling department and handling the order in all production processes.
- Coordinate with Logistics & Freight managements about shipping terms and time.
- Check the final inspection report to make sure of the product quality before shipping.
- Lead the team of inventory workers to receive and record the new stock as it comes in.
- Create schedules, monitor stock levels at the warehouse and know when to replenish the stock.
- Contact customers via calls, emails, or meetings to ensure they are satisfied with products.
- Keep record of all customer information, requirements, and preferences.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Coordinate the customer visits and audit and team member of internal audit of ISO and other standards.
Senior Quality and Technical Engineer
KordSA Global
10th of Ramadan, Egypt
03.2015 - 12.2016
- Work closely with sales management to identify the customer requirements.
- preparing good study for the customer requirements and convert it to internal specs.
- publishing the technical specs of the customer order between all concerned management.
- Supervise lab. Operators checking the test results of raw material, chemicals and dip solution.
- Make a decision for the hold Final product / materials.
- Approve test methods / technical documents /work instructions.
- Coordinate to handle of production trials (raw material, chemical, etc.).
- Follow up lab results of the production and take actions to prevent the repeated mistakes.
- Collect and analyze customer complaints to assess trending quality issues.
- participate in the implementation of corrective action to increase the customer satisfaction.
- Controlling & approval of customer test reports and Conduct customer visit if needed.
- Coordination and organization of training & orientation programs in the department.
- Analyzing the demand rates for different products by using the Minitab program.
- Analyzing the quality defect report and the labs tests results to identify the gap between our quality and the standards.
- Established the quality management system according to the specifications of ISO 9001, ISO 14001, ISO 18001 standards.
Quality assurance engineer
DNM DENIM
Damietta , Egypt
10.2011 - 09.2014
- I Work closely with sales management to develop, communicate and coordinate sales programs designed to increase sales force motivation and help to drive incremental business for the organization.
- Work closely with functional business analysts to develop and implement solutions to the issues identified.
- Evaluating the customer feedback about DNM product to keep their usually satisfied of DNM quality.
- Contacting with costumer and follow up the non-conformance cases.
- Making field visits to customers in some cases of non-conformity.
- Analyzing the demand rates for different products by using the Minitab program.
- Established the quality management system according to the specifications of ISO 9001, ISO 14001, ISO 18001 standards, OEKOTEX standards and GOTS standards.
- Analyzing the quality defect report and the labs tests results to identify the gap between our quality and the standards.
- Comparing the quality defect report with the costumer non-conformance notifications.
- The team leader of the internal audit at DNM Textile Company.
- Make sure of implementing the QMS (quality management system) in the factory.
- Follow up the work of external consultant and the contract with his company.
- Engage in problem resolution efforts between the sales force and customers.
- Follow up the documentation system in all departments.
- Control For all the documentation for all departments.
Quality Engineer of operation workflow
Swiss Garments Company
10th of Ramadan, Egypt
07.2009 - 09.2011
- Analyzed the production process based on technical data and final quality results which led to the identification of the weak points in the system.
- Reorganization of the stages of production which lead to an increase in production rates.
- Setting quality standards for the factory and each departments and processes.
- Monitor the quality of the product through the various stages of production.
- Perform inline inspection, pre-final audit and final inspection in finishing product.
- Analyzing the quality defect report to identify the gap between our quality and the standards.
Education
Bachelor of Engineering - Industrial Design Of Textile
Faculty of Applied Engineering
Mansoura - Egypt 09.2004 - 05.2009
Diploma - Mini MBA
Cairo University
Egypt 01.2013 - 03.2013
Skills
- Project management
- Risk assessment
- Strategic planning
- Business analysis
- Quality assurance
- Performance optimization
- Change management
- Process improvement
- Business development
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Languages
Arabic
Native
English
Advanced
Affiliations
- Running
- Football
Certification
• TQM (Total Quality Management).
• ISO 9001 Awareness.
• Planning and Preparing Action Plans.
• Quality Leadership.
• IMS (Integrated Management System).
• O.S.H.A Certificate.
References
References available upon request.
Timeline
Operation and Development Manager
Arab Craftsmen Company.
12.2023 - Current
Sales and Costumer Operation Manager
Saudi Company For Embroidery & Readymade Garments.
09.2022 - 12.2023
Quality and Customer Relation Manager
Ariika
05.2021 - 07.2022
International Keys Account Manager
Wagdy Moamen & Partners for Textile Industries.
01.2017 - 04.2021
Senior Quality and Technical Engineer
KordSA Global
03.2015 - 12.2016
Diploma - Mini MBA
Cairo University
01.2013 - 03.2013
Quality assurance engineer
DNM DENIM
10.2011 - 09.2014
Quality Engineer of operation workflow
Swiss Garments Company
07.2009 - 09.2011
Bachelor of Engineering - Industrial Design Of Textile
Faculty of Applied Engineering
09.2004 - 05.2009
• TQM (Total Quality Management).
• ISO 9001 Awareness.
• Planning and Preparing Action Plans.
• Quality Leadership.
• IMS (Integrated Management System).
• O.S.H.A Certificate.
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