Mohamed Tahir
Jeddah,Makkah Region
Summary
Accomplished professional with expertise in strategic sales planning and retail operations management. Demonstrates proficiency in omnichannel and omni health retail management and advanced data analytics, driving decision-making competency and cross-functional business alignment. Proven leadership in talent development and customer experience management, aiming to enhance organisational performance through innovative strategies.
Overview
19
19
years of professional experience
2002
2002
years of post-secondary education
Work history
Healthcare General Departmental Manager
Alnahdi Care Clinics Company
Jeddah, Saudi Arabia
2023.09 - Current
- Lead the most potential clinic ever in the kingdom by aligning operational activities with the organization’s strategic goals, ensuring sustainable growth and service excellence
- Oversee daily healthcare operations to ensure efficient workflows, optimized patient flow, and high-quality service delivery.
- Manage departmental budgets, control operational costs, and drive revenue growth with 30% while maintaining financial sustainability.
- Ensure compliance with healthcare regulations, accreditation standards (CABAHI), and patient safety protocols while maintaining the highest clinical quality standards.
- Implement initiatives that enhance patient satisfaction, reduce waiting times to 10 Minutes , and improve overall healthcare service experience.
- Build and lead high-performing multidisciplinary teams through effective recruitment, training, performance management, and leadership development
Senior Area Operations Manager
Al Nahdi Medical Company
Makkah, Mecca Region
2019.03 - 2023.08
- Managed and led 5 Assistant area managers and supervisors responsible for retail pharmacy operations across Makkah region, covering 4 major cities and supervising 82 pharmacies across 21 cities through remote management.
- Developed and executed sales operations strategies that align with company revenue goals, while monitoring performance through KPIs, dashboards, and forecasting to ensure consistent growth.
- Lead revenue forecasting, pipeline management, and budgeting processes to provide accurate projections and support strategic decision-making
- Design and continuously improve sales processes, workflows, and operational systems to increase efficiency, productivity, and conversion rates across the sales organization
- Analyze sales data, customer trends, and market performance to deliver actionable insights that guide leadership decisions and drive revenue growth.
- Drive alignment across marketing, finance, training and operational teams to support revenue initiatives, enhance customer acquisition strategies, and empower sales teams to maximize performance and market growth.
- Monitor market trends, customer behavior, and competitor activities to identify growth opportunities and support strategic sales decision-making.
- Plan and optimize sales team structure, territory management, and resource allocation to ensure maximum coverage, efficiency, and revenue potential.
Assistant area manager
AlNahdi Medical Company
Jeddah, Saudi Arabiia
2014.05 - 2019.03
- Track and analyze sales performance across the assigned area, ensuring targets are met while identifying gaps and opportunities for improvement.
- Support the execution of sales operations processes including reporting, pipeline tracking, and coordination between sales teams and management.
- Prepare accurate sales reports, dashboards, and performance analysis to help leadership make informed operational and commercial decisions.
- Assist in supervising field sales teams, ensuring adherence to company sales processes, policies, and service standards while helping resolve operational challenges.
- Collect feedback from customers and monitor local market trends to identify opportunities for growth and improve the overall sales strategy within the area.
Retail Sales Operation Supervisor
AlNahdi Medical Company
Jeddah, Saudi Arabia
2010.06 - 2014.04
- Track daily and weekly sales performance across retail outlets, ensuring targets are achieved and identifying opportunities to improve revenue
- Supervise retail sales staff, provide guidance, and ensure teams follow sales procedures, service standards, and company policies.
- Monitor product availability, coordinate with supply teams, and ensure proper merchandising standards to maximize product visibility and sales.
- Prepare sales reports, analyze store performance, and provide insights to management to support better operational decisions.
- Ensure a high level of customer service in all retail locations by monitoring service quality, resolving customer issues, and maintaining brand standards.
Chief Pharmacist Store Manager
Al Nahdi Medical Company
Jeddah, Saudi Arabia
2007.01 - 2010.05
- Manage 1 Hub pharmacy performance by leading the team, optimizing inventory and sales, ensuring excellent patient service, and achieving revenue and operational targets.
- Oversee all pharmacy operations to ensure safe medication dispensing, compliance with healthcare regulations, and adherence to MOH and quality standards.
Education
Bachelor of Pharmacy - Clinical Pharmacy
Misr University for Science and Technology
Egypt, cairoSkills
- Strategic Sales Planning
- Sales Performance / Retail Operations Management
- Omnichannel retail management
- Advanced Data Analytics
- Decision-Making competency
- Leadership & Talent Development
- Customer Experience Management
- Cross-Functional business alignment
Languages
English
Fluent
Arabic
Native
Affiliations
- Hiking and Handball
References
References available upon request.
Timeline
Healthcare General Departmental Manager
Alnahdi Care Clinics Company
2023.09 - Current
Senior Area Operations Manager
Al Nahdi Medical Company
2019.03 - 2023.08
Assistant area manager
AlNahdi Medical Company
2014.05 - 2019.03
Retail Sales Operation Supervisor
AlNahdi Medical Company
2010.06 - 2014.04
Chief Pharmacist Store Manager
Al Nahdi Medical Company
2007.01 - 2010.05
Bachelor of Pharmacy - Clinical Pharmacy
Misr University for Science and Technology