Mohamed Tawfik Tawfik Eid

• Streamlined processes, optimised efficiency in operations.
• Devised innovative sales tactics to outperform competitors.
• Drove digital marketing initiatives to boost online presence.
• Developed strategic business plans for sustained success.

· Negotiated contracts to secure beneficial deals.

· Implemented CRM systems to improve customer interactions.

· Collaborated with cross-functional teams for product development.

· Directed sales presentations, secured high-profile business deals.

· Managed sales team to exceed annual targets.

· Streamlined processes, optimised efficiency in operations.

· Identified new business opportunities for revenue growth.

· Optimised quality of service by completing performance reviews and analysing client feedback.

· Expanded product range to reach new customers and leverage emerging market opportunities.

· Tracked sales targets for team of 2+ and provided tailored mentoring to reach goals.

· Grew annual revenue by 1000% with targeted sales and marketing strategy.

· Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.

· Customized promotional strategies to meet needs of different clients, products and services.

· Organised special sales at specific times to drive customer engagement and move high volumes of products.

· Improved profitability by constantly updating sales and pricing strategies in line with market conditions.

• Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
• Motivated team members by providing mentoring and development opportunities.
• Implemented strategic mission, core values and business objectives across company-wide operations.
• Drove continuous improvement and innovation in collaboration with management team.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
• Negotiated with vendors and service providers to control corporate expenditures.
• Secured process improvements for increased quality, compliance and efficiency.
• Built productive working relationships to inspire and guide personnel at multiple business levels.
• Coordinated logistics operations enhancing operational efficiency and customer satisfaction.
• Drove company mission and values, representing organisation at meetings and industry events.

• Facilitated strategic decision-making by producing detailed, accurate business forecasts.
• Supported resource planning of operational team.
• Carried out profitable operations, conducting budget reviews and reporting cost plans to management.
• Used Microsoft Office to create and implement weekly schedules for staff.
• Facilitated communication between staff, upper management and operations manager in person and through various other mediums.
• Developed tracking systems to guarantee on-time and on-budget delivery of projects.
• Recorded and maintained staff paperwork, employee payroll and performance sheets.
• Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
• Evaluated operational goals, suggesting improvements and recommended actions.
• Assisted leadership team in meeting and exceeding revenue goals by identifying cost saving activities.
• Oversaw day-to-day operations of company, maintaining operational and service standards.

• Collected customer and market feedback and reported information to company leadership.
• Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
• Achieved exceptional client satisfaction feedback and ratings.
• Set highest personal performance standards for self.
• Interfaced with customers, determined needs, provided recommendations and up-sold services.
• Analysed sales to identify top-performing products.

• Collected customer and market feedback and reported information to company leadership.
• Conducted performance evaluations and provided constructive feedback to sales team members.
• Collaborated with product development teams to align offerings with market demands.
• Created compelling sales presentations and materials for client meetings.
• Led negotiation efforts in major client contracts, securing favourable terms and agreements.
• Analysed sales data and trends to make informed recommendations for strategic improvements.
• Managed sales pipeline, maintaining accurate forecasting and timely follow-ups.
• Coordinated logistics for sales events and trade shows for seamless execution and brand representation.
• Coordinated key account management activities, fostering strong client relationships and loyalty.
• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
• Set highest personal performance standards for self.
• Achieved exceptional client satisfaction feedback and ratings.
• Carried out sales visits to current and prospective customers.
• Analysed sales to identify top-performing products.
• Allocated sales resources based on quarterly KPI targets.
• Identified and qualified new sales prospects to continually meet targets.

• Handled customer complaints calmly and professionally to maintain hotel reputation.
• Developed and implemented hotel-wide policies and procedures to increase revenue.
• Coordinated strategies to protect hotel property, staff and guests.
• Organised services and allocated resources for conferences, charitable events and private gatherings.
• Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
• Monitored local accommodation market to guide pricing decision-making.
• Partnered with local entertainment and dining venues on mutual promotional strategies.
• Facilitated corporate functions, conferences and other large scale events.

• Achieved exceptional client satisfaction feedback and ratings.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Retained existing customers and substantially grew customer base, product line and sales volume.
• Analysed sales to identify top-performing products.
• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Generated company growth through market expansion and sales.
• Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
• Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
• Produced regular reports with in-depth detail of sales performance.

• Identified operational problems and proposed solutions to management, improving service efficiency.
• Maintained documents and records to comply with internal policies and external regulations.
• Maintained spotless and tidy working areas to create risk-free and productive environments.
• Motivated team through providing hands-on practical support to all members of staff on duty.
• Built customer retention and satisfaction by delivering top-quality service.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
• Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
• Guided and coached staff to achieve individual growth and sales production targets.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Offered instruction, coaching and motivation for enhanced team morale.
• Dealt with customer complaints and rectified product and service issues.
• Coordinated employee schedules and handled resource management to remove barriers to productivity.

• Partnered with local entertainment and dining venues on mutual promotional strategies.
• Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods.
• Delivered stringent health and safety compliance across hotel departments.
• Facilitated corporate functions, conferences and other large scale events.
• Coordinated strategies to protect hotel property, staff and guests.
• Used customer satisfaction survey findings to address improvement areas.
• Handled customer complaints calmly and professionally to maintain hotel reputation.
• Controlled expenditure, oversaw purchasing and maintained accurate counts.
• Developed and implemented hotel-wide policies and procedures to increase revenue.

• Addressed conflicts proactively, swift and actionable solutions to mitigate project delays.
• Worked with stakeholders to identify and document project requirements and expected timelines.
• Coordinated project workflow, delegating tasks to meet all established objectives and timelines.
• Implemented budget controls to reduce overages and support adherence.

• Managed bookings using Opera software to schedule, cancel and rearrange appointments.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Reduced waiting times through effective time and resource management.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Managed phone calls, resulting in effective communication flow within company.
• Facilitated prompt issue resolution through careful tracking of complaints until guests became fully addressed.

• Resolved customer issues and escalated major concerns to management.
• Typed, edited and proofread documents to support clerical tasks.
• Trained, mentored and supervised junior operators to improve performance and reach target goals.
• Minimised switchboard disruptions by promptly reporting telephone, equipment and software malfunctions to arrange repair.
• Maintained up-to-date switchboard directory to facilitate smooth operations.
• Updated phone directory to maintain accurate information.
• Responded to emergency calls and requested first responder assistance in alignment with established protocols.
• Handled incoming and outgoing calls, exceeding company target goals.
• Answered calls within required timeframe to meet established quality standards.