Mohamed Abdulhaleem Elbasheer
Infrastructure & IT operations Lead
Khobar,Eastern Province
Summary
Experienced IT infrastructure security and operations lead, holding a Bachelor's degree in IT and
certifications in CompTIA Security+, ISC² CC, Cisco CCNA, CCNP, Splunk Power User, Fortinet
Cybersecurity, and ITIL v4. Adept at working within government agencies and multinational
corporations, with a strong focus on adhering to ITIL frameworks and aligning with industry-
leading cybersecurity best practices.
Overview
11
11
years of professional experience
18
18
Certification
Work History
IT Operations Lead
Twareat Medical Care Company
06.2024 - Current
IT Team Lead, IT Team Leader & IT Operations
- I manage IT infrastructure, leading a team to ensure system reliability and performance
- I oversee IT projects, optimize systems, and handle incident management while coordinating vendor relationships and budgeting
- Key responsibilities Includes:
- Leadership and Team Management: Spearhead a team of IT professionals in delivering reliable IT support and services across the company
- Foster a collaborative environment, driving team performance and professional growth
- Infrastructure Management: Oversee the company's IT infrastructure, including servers, network systems, and hardware
- Implement and manage routine maintenance, upgrades, and troubleshooting to ensure optimal system performance and reliability
- Project Management: Lead and execute IT projects from inception to completion, including system upgrades, new software implementations, and infrastructure improvements
- Coordinate with cross-functional teams to meet project goals and deadlines
- Incident Management: Develop and enforce protocols for incident response and resolution
- Ensure timely and effective resolution of IT issues, minimizing downtime and impact on business operations
- System Optimization: Conduct regular assessments of IT systems and processes to identify opportunities for improvement
- Implement best practices to enhance system efficiency and security
- Vendor Management: Manage relationships with external vendors and service providers
- Negotiate contracts, oversee service delivery, and ensure that vendor solutions align with company needs and standards
- Training and Development: Design and deliver cybersecurity awareness training programs for staff on new technologies, software, and IT best practices
- Enhance the technical proficiency of employees and support their adoption of new systems
- Budget Management: Assist in the development and management of the IT budget
- Monitor expenses, identify cost-saving opportunities, and ensure that IT investments align with company financial goals
- Compliance and Security: Ensure adherence to IT policies, standards, and regulatory requirements
- Implement security measures to protect sensitive data and maintain compliance with industry regulations
- Reporting and Documentation: Maintain detailed documentation of IT systems, processes, and incidents
- Generate regular reports on IT performance, project status, and operational metrics for senior management.
IT Operations Lead
TMC Company
12.2023 - 05.2024
IT Operations Lead
Cisco
- My role is the management of IT infrastructure, windows server and supporting and directing problem management, and performance of IT assets, managing Odoo ERP system
- Drive continuous improvement initiatives, manage vendor relationships, and enforce Aramco CCC+ compliance with security standards and regulations
- Key responsibilities Includes:
- Oversee the configuration, and support of IT infrastructure; Fortinet FortiGate Firewall, Switches, Access points, User end devices, Antivirus and Anti-malware Tools
- Monitoring network performance through Wireshark, Netstat, Ns lookup tools and
- Windows Event Viewer
- Ensure the stability, performance, and security of network systems, servers, and databases
- Managing VMware ESXI server with various servers, Active Directory, Domain
- Controller, Group Policy Management, Database Server, Exchange Server, DHCP, DNS server, site to site VPN , Windows Deployment Services , SAN, Backup and Disaster
- Recovery Solution, PowerShell
- Managing DLP and McAfee AV, IDS, IPS, ManageEngine, Microsoft Azure
- Management Portal, and Avaya Telephone System
- Negotiate contracts and agreements to secure favorable terms and pricing with vendors
- Implement and enforce IT security policies and procedures
- Stay abreast of security threats and vulnerabilities, and implement appropriate safeguards.
Cybersecurity Engineer
G42 Healthcare
Abu Dhabi
05.2023 - 11.2023
- Implementing security solutions, overseeing user access and implementing endpoint security for enhanced cybersecurity posture
- Provided efficient support to SOC L2 and L3 teams, collaborated with vendors, and managed change processes to maintain operational stability and mitigate cybersecurity risks
- Key responsibilities Includes:
- Configured and managed critical IT infrastructure components, including Active
- Directory, Hyper-V servers, and Microsoft Office 365 Admin Center
- Oversaw user access controls, password management, and permissions for different organizational units and shared folders
- Implemented and maintained endpoint security solutions to enhance the organization's security posture
- Provided prompt and efficient help desk support, adhering to standard procedures and ensuring all interactions were logged accurately
- Conducted follow-ups with users to ensure complete issue resolution and maximize customer satisfaction
- Collaborated closely with vendors to gain insights into system operations and enhance internal capabilities
- Participated in vendor-led training sessions to deepen understanding of operational processes and technologies
- Managed change processes and addressed problem instances to maintain operational stability and minimize disruptions.
Desktop support Engineer
Department of Health
Abu Dhabi
11.2020 - 04.2023
- Proven in incident resolution, holistic event management, security compliance, and proactive system administration for optimal IT functionality.
Desktop Support Representative
SEHA, Abu
- Dhabi Health services company)
Dedicated Desktop Support Representative
Mafraq Hospital, SEHA's
Abu Dhabi
04.2019 - 11.2020
- Mafraq & Liwa Hospital, successfully managed a wide array of technical and administrative responsibilities, ensuring seamless IT operations and support for hospital staff
- Encompassed a comprehensive range of tasks, from technical troubleshooting to user empowerment and project collaboration.
Desktop Support Engineer
Information Technology Center, Shandi University
Shendi
08.2015 - 12.2018
- Monitored and maintained network, and computer systems, ensuring compliance with standards
- Provide network performance reports, manage IT assets, troubleshoot VoIP, and oversee backups and disaster recovery.
Network Engineer Associate
National Information Center
02.2014 - 02.2015
- Managed and Configured networking devices, server administration, and troubleshooting
- Managed Firewalls Filtering and Spam filtering.
Education
Bachelor degree - Information Technology- Computer Science
open university of
Sudan
November 2019
Diploma degree - electronics engineering
Sudan University of science
October 2012
Skills
- Tenable Nessus Splunk ManageEngine PMP
- ITSM Active Directory Problem Management Console Manager
- Troubleshooting Azure AD MAC OS ESXI management
- Languages :
- Arabic Native
- English ( IELTS band 70 )
Operational Efficiency
Network Security
Business Continuity
Patch management
Security Auditing
Security Protocols
IDS Integration
Phishing Detection
Procedure Documentation
Endpoint Protection
Analytical Thinking
Team Collaboration
Incident Response
Security Planning
Problem-Solving
Information Protection
Reliability
Intrusion Test Oversight
Security Architecture
Social Engineering Prevention
IoT Security
Security metrics
Log Analysis
System Hardening
Encryption Algorithms
Application security
Erecting firewalls
Access Control
Time Management
Attention to Detail
Intrusion Detection
Team building
Virtualization Security
Secure Network Design
DDoS prevention
Database Security
Firewall configuration
Disaster Recovery
Vulnerability Assessment
Security Operations Center
Two-Factor Authentication
Threat Hunting
Anomaly Detection
Professionalism
Certification
CCNA
CCNP
Security+
ITIL v4
FortiNet Cybersecurity
Splunk Certified Power User
Google Cybersecurity Professional
Google IT Support Professional
Work Preference
Important To Me
Company CulturePersonal development programsWork from home optionTeam Building / Company RetreatsCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
IT Operations Lead
Twareat Medical Care Company
06.2024 - Current
IT Operations Lead
TMC Company
12.2023 - 05.2024
Cybersecurity Engineer
G42 Healthcare
05.2023 - 11.2023
Desktop support Engineer
Department of Health
11.2020 - 04.2023
Dedicated Desktop Support Representative
Mafraq Hospital, SEHA's
04.2019 - 11.2020
Desktop Support Engineer
Information Technology Center, Shandi University
08.2015 - 12.2018
Network Engineer Associate
National Information Center
02.2014 - 02.2015
IT Team Lead, IT Team Leader & IT Operations
IT Operations Lead
Cisco
Desktop Support Representative
SEHA, Abu
Bachelor degree - Information Technology- Computer Science
open university of
Sudan
Diploma degree - electronics engineering
Sudan University of science
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