Mohamed Ajmal Jaleel
Gampola, Sri Lanka,Central
Summary
A dedicated professional with expertise in handling difficult customers and stock inventory control, demonstrating a patient and calm nature in high-pressure environments. Skilled in meal recommendation and sales persuasion, effectively enhancing customer satisfaction and driving sales. Proficient in serving techniques and bill calculation, ensuring seamless service delivery. Aspiring to leverage these competencies to further contribute to the hospitality industry.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Waiter
Awani Restaurant Riyadh , Saudi Arabia
Riyadh, Central
11.2021 - Current
- Accommodated special dietary requests, enhancing customer dining experience.
- Managed table settings for optimal dining experience.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Conducted regular stock takes, ensuring accurate inventory at all times.
- Remained calm under pressure, ensuring better performance during peak hours.
Restaurant cashier
China Express
Colombo, western
08.2018 - 10.2021
- Handled customer complaints, ensuring resolution and satisfaction.
- Maintained a calm demeanour during peak hours to ensure excellent service delivery.
- Offered help where needed, contributing to team efforts towards achieving targets.
- Handled phone orders efficiently, facilitating easy meal pick-ups.
- Greeted all customers cheerfully on arrival, creating a welcoming environment.
- Coordinated effectively with kitchen staff to manage order flow smoothly.
- Processed card and cash payments accurately to prevent losses.
- Upheld company policies whilst dealing with customers for consistent service delivery.
- Managed cash register for accurate transactions.
- Assisted in food preparation to expedite orders.
Waiter
Mainland Chinese Restaurant
Colombo, Western
01.2018 - 06.2018
- Resolved customer complaints professionally leading to higher retention rates.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Collaborated closely with store management for daily operations success.
Education
Diploma - Hotel Management
Golden Colleage
Kandy, Sri lanka 02.2016 - 02.2018
Diploma - Spoken English
Golden Colleage
Kandy, Sri LankaDiploma - Spoken English
British College
Kandy Sri LankaSkills
- Handling difficult customers
- Stock inventory control
- Meal recommendation
- Sales persuasion
- Patient and calm nature
- Serving techniques
- Bill calculation
Languages
English
Advanced
Arabic
Upper intermediate
Sinhala
Advanced
Timeline
Waiter
Awani Restaurant Riyadh , Saudi Arabia
11.2021 - Current
Restaurant cashier
China Express
08.2018 - 10.2021
Waiter
Mainland Chinese Restaurant
01.2018 - 06.2018
Diploma - Hotel Management
Golden Colleage
02.2016 - 02.2018
Diploma - Spoken English
Golden Colleage
Diploma - Spoken English
British College
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