Mohamed Althaf Mohamed Zahar
Jubail,Eastern Province
Summary
Accomplished professional with extensive expertise in transportation dispatch and fleet coordination, airline reservation and ticketing operations, and logistics management. Proficient in utilising Global Distribution Systems such as Amadeus, Galileo, and Sabre to enhance travel planning and itinerary management. Demonstrates exceptional skills in customer service, client relationship management, and staff supervision. Adept at inventory management, cash handling, billing operations, and event management. Committed to leveraging problem-solving abilities and decision-making skills to optimise operational efficiency while pursuing opportunities for career advancement in the logistics sector.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work history
Manager
Memon Banquet Hall
colombo 7, SRILANKA
2023.08 - 2024.07
- Successfully organized and managed multiple large-scale events, ensuring smooth operations and positive client feedback.
- Improved event coordination and staff supervision, resulting in more efficient event setups and service delivery.
- Maintained strong relationships with clients, vendors, and event planners, helping increase repeat bookings.
- Ensured timely event preparation and smooth execution, reducing delays during major functions.
- Demonstrated leadership by effectively managing banquet staff and coordinating event operations under pressure.
- Contributed to higher customer satisfaction and business growth through professional event management and service quality.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Controlled resources by department or project and tracked use in [Software].
Salesmen,Cashier,Storekeeping,Packing incharge
Five Star Textiles
COLOMBO 11, SRILANKA
2021.12 - 2023.07
- Successfully handled multiple roles (sales, cashiering, inventory control, and packing supervision), contributing to smooth daily operations.
- Maintained accurate cash handling and billing records, reducing errors in daily financial reporting.
- Improved stock organization and inventory management, helping prevent product shortages and overstocking.
- Ensured timely packing and dispatch of textile orders, improving customer satisfaction and delivery efficiency.
- Built strong relationships with customers through professional service and product knowledge, supporting increased sales.
- Demonstrated reliability and leadership by supervising packing staff and coordinating between store and warehouse operations.
Senior travel consultant
REEMA TRAVELS & TOURS
COLOMBO 12, SRILANKA
2016.06 - 2020.07
- Successfully managed large volumes of flight bookings and ticketing operations with high accuracy and efficiency.
- Built strong relationships with corporate clients and regular travelers, helping increase repeat business and ticket sales.
- Demonstrated excellent problem-solving skills by handling last-minute changes, cancellations, and emergency travel requests.
- Maintained error-free ticketing and financial documentation, supporting smooth operational audits.
- Recognized for professional customer service and ability to work under pressure in a fast-paced travel environment.
- Resolved complaints promptly, maintaining high levels of customer satisfaction.
- Established a loyal customer base with exceptional customer service skills.
- Regularly updated knowledge of airline regulations, enhancing effectiveness as a consultant.
- Assisted corporate clients with organising business trips abroad smoothly.
- Collaborated closely with team members to meet sales targets each quarter.
- Created highly detailed itineraries that met specific client preferences and needs.
- Conducted calls professionally and politely to maintain excellent service standards.
Education
Diploma - AIRLINE TICKETING
INTERNATIONAL AIRLINE TICKETING ACADEMY
SRILANKA 2013.03 - 2013.05
Diploma - AIRLINE TICKETING
london college of higher studies
srilanka 2013.05 - 2013.11
Diploma - ENGLISH
ICBT CAMPUS
SRILANKA 2013.11 - 2014.01
GCE O/L - SCHOOLING
MUKKARAMAH INTERNATIONAL SCHOOL
SRILANKA 2001.01 - 2012.11
Skills
- Transportation Dispatch & Fleet Coordination
- Airline Reservation & Ticketing Operations
- Global Distribution Systems (GDS) – Amadeus / Galileo / Sabre
- Customer Service & Client Relationship Management
- Travel Planning & Itinerary Management
- Logistics & Transportation Coordination
- Inventory Management & Stock Control
- Cash Handling & Billing Operations
- Point of Sale (POS) System Operations
- Warehouse & Storekeeping Management
- Event & Banquet Operations Management
- Staff Supervision & Team Coordination
- Order Processing & Packing Supervision
- Documentation & Administrative Support
- Problem Solving & Decision Making
- Time Management & Multitasking
- Communication & Interpersonal Skills
- Microsoft Office (Word, Excel, Email Communication)
Timeline
Manager
Memon Banquet Hall
2023.08 - 2024.07
Salesmen,Cashier,Storekeeping,Packing incharge
Five Star Textiles
2021.12 - 2023.07
Senior travel consultant
REEMA TRAVELS & TOURS
2016.06 - 2020.07
Diploma - ENGLISH
ICBT CAMPUS
2013.11 - 2014.01
Diploma - AIRLINE TICKETING
london college of higher studies
2013.05 - 2013.11
Diploma - AIRLINE TICKETING
INTERNATIONAL AIRLINE TICKETING ACADEMY
2013.03 - 2013.05
GCE O/L - SCHOOLING
MUKKARAMAH INTERNATIONAL SCHOOL
2001.01 - 2012.11