Mohamed Ashik Muhammed Arufeen
Kandy ,Srilanka
Summary
Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets.
Overview
12
12
years of professional experience
Work History
Travel consultant Team Leader
Seers Group (Almosafer)
Riyadh
04.2015 - Current
- Created and communicated clear, detailed itineraries ahead of travel.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Conducted calls professionally and politely to maintain excellent service standards.
- Tracked flight prices to secure best-possible prices for customer trips.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Maximized sales profits using proven upselling and cross-selling techniques.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Ticketing and Reservations Officer
Srilanka
Kandy
05.2012 - 12.2014
- Excellent knowledge and experience in Amadeus & Galileo Reservation and Ticketing System
- Communicated reservation confirmations to guests via post and email.
- Conducted calls professionally and politely to maintain excellent service standards.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Promoted seasonal travel offers and upsold additional tours and experiences.
Education
Diploma - Airline & Ticketing
Diploma in Airline & Ticketing
ColomboSkills
- Able to develop relationships with suppliers to obtain cost effective prices
- Strong travel coordination skills
- Experience of marketing local and worldwide travel destinations
- Good in listening and delivering clear and concise messages
- Easily adaptable to any type of work with diverse range of people and environments
- Very strong analytical and logical skill with efficient problem-solving capability
- Enjoy learning new skills
- Capable of working under pressure
- Capable of working as a team member with minimum supervision
- Possess a good flair for public relations and excellent interpersonal and communication skills
- Ability to learn new skills and technologies within a short period of time
- A polite and friendly personality with strong interpersonal skills relate comfortably with other people at all levels
Languages
English
Fluent
Arabic
Intermediate
Tamil
Fluent
Sinhala
Fluent
Hindi
Intermediate
Personal Information
- Iqama Number: 2386263038
- Date of birth: 08/31/92
- Gender: Male
- Nationality: Sri Lankan
- Marital status: Marid
Custom
Diploma in airline fares / e-ticketing, marketing, reservations, GDS, airport operations & cargo, Diploma in Information Technology (DIIT), GDS Galileo programming, Sat for the Advanced level exams (2011) in Commerce stream with the main subjects as Business studies, Economics and Accounting, Passed in G.C.E. ordinary level examination in 2008. (Results: 4C 4S)
Timeline
Travel consultant Team Leader
Seers Group (Almosafer)
04.2015 - Current
Ticketing and Reservations Officer
Srilanka
05.2012 - 12.2014
Diploma - Airline & Ticketing
Diploma in Airline & Ticketing
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