Mohamed Baha Elhassan

• Led a team of service technicians and engineers, ensuring achievement of departmental business objectives and efficient service delivery.
• Managed customer relationships, addressing escalations and analyzing warranty trends to optimize customer satisfaction.
• Developed and implemented service programs and agreements in collaboration with the sales team, contributing to revenue growth.
• Oversaw all service-related procedures, resources, and assets, ensuring smooth operations and compliance.

• Spearheaded the launch and operation of the first Grundfos service center in Saudi Arabia, significantly improving customer service reach.
• Led a team overseeing aftermarket services and warranty handling, achieving high customer satisfaction scores.
• Coordinated with service managers and directors, maintaining profitability and achieving budget goals.
• Built strong relationships with dealers and distribution partners, developing service partnerships and managing spare parts orders.

• Provided comprehensive service solutions including installation, testing, commissioning, troubleshooting, and repair of pumps, motors, and related systems.
• Utilized SAP to register, track, and report service activities, ensuring efficient data management.
• Delivered service training for customers and operators, enhancing their knowledge and skills.
• Assisted the sales department with technical expertise, preparing quotations and pricing using SAP CRM.
• Cultivated strong customer relationships, understanding their business needs and exceeding service expectations.

• Read and interpreted blueprints, diagrams, and schematics to correctly coordinate work.
• Coordinated materials delivery and organization to maintain smooth flow of work.
• Completed projects within deadlines and budgets by efficiently managing resources, schedules, and subcontractors.

1. Al Bada’ Sewage Treatment Plant

2. Badr Sewage Treatment Plant

• Evaluated electrical installations and systems to isolate faults and implement corrective actions.
• Inspected completed installations to observe operations and verify conformance to design and equipment specifications.

• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions, mainly for 33KV & 11KV power distribution equipment.
• Performed routine substation checkups and detailed inspection of distribution transformers.

• Helped with grading assignments and tests, providing constructive feedback to students based on results.
• Supported classroom activities, tutoring, and reviewing work.