Mohamed Elfatih Hassab Elrasol
Riyadh,Saudi Arabia
Summary
15+ years of experience in information technology and digital payment solutions within the banking and financial sector, with a strong focus on application support and system reliability. Skilled in monitoring, troubleshooting, and maintaining critical banking applications, ensuring high availability and performance.
Experienced in card issuing and acquiring systems, as well as e-channel payment platforms, with a solid understanding of incident management, root cause analysis, and user support. Proven ability to collaborate with cross-functional teams to resolve issues efficiently and enhance system stability.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Application Support Lead
Perfect Presentation Company
Riyadh, Saudi Arabia
2024.05 - 2026.05
- Oversaw production and staging/uat environments to ensure consistent availability and stability.
- Supported core systems and assisted in troubleshooting technical issues.
- Facilitated deployment of updates and patches with limited downtime.
- Monitored system health and performance metrics for optimal operation.
- Provided technical support and helped resolve incidents within established SLAs.
Head of Payment Switch & E-channel
Faisal Islamic Bank
Khartoum, Sudan
2017.04 - 2023.12
- Assist top management in formulating and executing innovative e-finance products to achieve business targets and improve customer experience.
- Analyze existing operations and schedule meetings to discuss improvements.
- Maintain and track production incidents and problems, communicating their status to the business and management so that necessary action can be taken.
- Drive the development of project, track and monitor project progress, ensure effective implementation of new services, initiatives, and perform post-implementation reviews after launch.
- Work closely with segment and product managers to prepare user requirements with the best market practice and excellent customer experience.
- Collaborate with internal and external stakeholders to achieve target project goals.
- Analyze business requirements to find appropriate solutions aligned with bank strategy.
- Manage the development of payment collection network, allowing customers to reach different points of service and multiple payment channels.
- Manage the outsourced development vendor to deliver functionalities as scheduled and requested.
- Integrating different interfaces to deliver state of the art services while adopting the highest quality standards.
- Manage and lead all card, ATM and IVR projects and product design and implementation for issuing and acquiring.
- Delegating tasks and achieving daily, weekly, and monthly goals.
- Liaising with team members, management, and clients to ensure project goals are achieved.
- Coordinates and conducts disaster recovery testing as required.
Senior Operation Engineer
Faisal Islamic Bank
Khartoum, Sudan
2011.01 - 2017.04
- Support multiple applications by monitoring applications and providing system support for Production and Pre-Production applications services.
- Analyze and understand how problems occur with applications and how they can be prevented or resolved.
- Manage daily processes and ensure they meet the service level agreements.
- Proactively identify, diagnose, take corrective action, and resolve application system incidents and problems.
- Responsible for applying operation hotfixes and other maintenance activities to keep the services up and running.
- Worked on two payment switches (SmartVista and Alaric) and was responsible for integration of SmartVista with two different core banking systems (iMAL and PentaBank), as well as with Sudan National Switch (TranzWare).
- Analyzed and reviewed systems' requirements and provided remarkable contributions and additions to phases of design, transition and operation for different services and applications e.g., Mobile Banking, e-Commerce, POS and ATM.
- Applied effective, proven skills in projects coordination and strong abilities to link the different parts and stakeholders.
- Evaluated and recommended third party suppliers and outsourced software development.
- Proficiently trained systems operators, first line support and customer services team.
- Consistently evaluated and tested services and components and applied continual Service Improvement.
- Administrator of ATM and POS network, card personalization center and all bank interface that interconnect with Switch.
- User Acceptance Testing (UAT) Design and Implementation for EFT Projects.
ATM Operation Engineer
Faisal Islamic Bank
Khartoum, Sudan
2006.12 - 2011.01
- Management, Operation, and Monitoring of bank ATMs 24/7.
- Daily report and visiting ATMs site to provide 1st line support for ATMs (software, hardware, network, etc.).
- Follow up 2nd line support to Maintenance with vendor.
- Reconciliation and replenishment of ATM.
- Follow-up purchase stock of ATMs equipment (Ribbon, Journal paper, Receipt paper and spare part).
- Preparing operational and technical reports on an ongoing basis.
Education
Bachelor’s degree - Computer Science
University of Science and Technology (UST)
Sudan 2001.04 - 2005.12
Skills
- Team management and project oversight
- Problem solving and critical thinking
- Organizational skills and attention to detail
- Collaboration and teamwork
- Pressure management and adaptability
- Service level agreement (SLA) management
- Technical skills: ISO8583, ATM, POS, HSM applications, administration, logs analysis, Oracle DB, SQL, Linux, API, WebLogic, Microsoft Office, Elasticsearch, Dynatrace, Postman, SoapUI, Redis, Microsoft Azure DevOps
Certification
- Microsoft Azure DevOps: Automate App Deployment From Scratch Udemy Issued May 2026
- Build AI Agents and Automate Workflows with n8n LinkedIn Issued Apr 2026
- Business Analysis Foundations LinkedIn Issued Nov 2023
Languages
Arabic: Native.
English: Very Good.
Accomplishments
- Deployment and implementation of authentic Private Payment Switch by Alaric Systems Limited on Faisal Islamic Bank (Sudan).
- Deployment and implementation of SmartVista Private Payment Switch by BPC Banking technologies on Faisal Islamic Bank (Sudan).
- Integration with Core Banking System (Pentabank) on Faisal Islamic Bank (Sudan).
- Integration with Core Banking System (Imal) on Faisal Islamic Bank (Sudan).
- New Legislation Project on Ministry of Commerce (Saudi Arabia).
Courses
- ITIL Foundation V4 KIWI Training Center Sep 2021.
- Oracle Database Administrator 11g KIWI Training Center Aug 2015.
- ATM and POS Settlement Sudan Academy for Banking & Financial Sciences Oct 2009.
- Electronic Payment Systems Sudan Academy for Banking & Financial Sciences Nov 2008.
- CCNA (Cisco Certified Network Associate) Faculty of Mathematical Sciences, U of K Sep 2006.
Timeline
Application Support Lead
Perfect Presentation Company
2024.05 - 2026.05
Head of Payment Switch & E-channel
Faisal Islamic Bank
2017.04 - 2023.12
Senior Operation Engineer
Faisal Islamic Bank
2011.01 - 2017.04
ATM Operation Engineer
Faisal Islamic Bank
2006.12 - 2011.01
Bachelor’s degree - Computer Science
University of Science and Technology (UST)
2001.04 - 2005.12