Mohamed Faisal Khan

• Manage sales orders from receipt to fulfillment.
• Ensure timely delivery of products to customers.
• Coordinate with internal teams for order processing, includes inventory management and reverse logistics.
• Process returns, manage RMA's and track material requirement to maintain optimum stock levels.
• Ensure accurate documentation of all transactions and resolve customer issues.

• Handled customer queries by phone, email, and in person.

• Preparing logistics documentation, including shipping manifests, TDR and clearance forms.

• Liaised with customers and other departments to plan timely transportation of goods.

Handled both export and import process.

• Follow up on inventory on daily basis and release CRO (Container Release Order) to firm bookings.

• Getting all export-related documents, allocating gate pass to concern CHA on terminal websites, and monitoring container “Gate-in" on terminal for gate-in cut-off purposes.

• Prepare EGM, Manifest, and TDR and forward it to vessel operator before cut-off time

• Prepare invoice for shipment and release BL to customer. UpToDate all planning and booking reports to assistant manager on daily/monthly basis.

• Receiving import documents, i.e., pre-alert, cargo manifest, TDR, BL, and freight manifest, from overseas agents.

• Advising CAN (cargo arrival notice) to consignee. Prepare IGM and IAL before 24 hours of vessel arrival. Filing required documents to customs.

• Preparing invoice and releasing D/O against payment along with security bond after proper identification.

• Daily tracking with Depot for container movements and empty returns and updates on ERP.