MOHAMED FOUDA Operations Supervisor

• Manage daily vehicle movement between branches and clients, ensuring accurate allocation based on demand.
• Supervise the fleet operations, maintaining high availability and utilization rates.
• Oversee all maintenance activities (preventive, corrective, emergency).
• Follow up with workshops and update vehicle status to reduce downtime.
• Lead the vehicle check-in/check-out process according to company standards.
• Analyze operational KPIs including:
• Fleet Utilization
• Vehicle Availability
• Maintenance turnaround time
• Repair cost control
• Handle vehicle registration, insurance, periodic inspection, and fines.
• Ensure vehicles meet company quality standards before releasing to clients.

• Coordinate with procurement and external workshops for maintenance approvals.
• Prepare daily, weekly, and monthly operational reports for upper management.
• Support corporate contracts and ensure compliance with SLAs.
• Train new staff on operational systems and customer service protocols.
• Improve operational workflow and reduce operating costs.
• Resolve operational issues and make fast decisions in critical situations.

• Established supplier accounts and secured contracts for maintenance services.
• Conduct periodic meetings with Rental employees to discuss the latest customer requirements and solve problems.
• Coordinates/Verifies accounts status for rental.
• Analyzes problematic accounts.
• Proactively reminded subscribers of rental charges to boost payments.
• Handled complaints swiftly, enhancing client satisfaction and loyalty.
• Set up appointments with potential and current customers to discuss new products and services.
• Scheduled high-impact meetings with clients to showcase new offerings.

• Fleet Utilization
• Vehicle Availability
• Prepare daily, weekly, and monthly operational reports for upper management.

• Handled customer complaints professionally, restoring confidence in our service.
• Updated inventory records accurately-avoiding discrepancies.
• Collaborated with team members for smooth operations during peak hours.
• Strengthened relationships with corporate clients through professional communication.
• Coordinates/Verifies accounts status for rental.
• Analyzes problematic accounts.
• Proactively reminded subscribers of rental charges to boost payments.
• Handled complaints swiftly, enhancing client satisfaction and loyalty.

• Improved customer satisfaction by effectively handling complaints and inquiries.
• Strengthened relationships with corporate clients through professional communication.
• Coordinates/Verifies accounts status for rental.
• Analyzes problematic accounts.
• Proactively reminded subscribers of rental charges to boost payments.
• Handled complaints swiftly, enhancing client satisfaction and loyalty.

• Provided after-sales support, enhancing customer satisfaction and loyalty.
• Expanded client base through targeted outreach initiatives.
• Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.