Mohamed Gamal Omar
Restaurants and Cafes Operation Manager
El Monofaya,Egypt
Summary
Over 16 years of diverse food and beverage management experience with leading brands including KFC, Burger King, Costa Coffee, and Dunkin' Donuts. Proven track record in driving success across quick-service restaurants, casual dining, and café operations. Expertise in optimizing team performance and enhancing customer satisfaction. Strong ability to implement effective strategies that boost sales and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operation Director
Life Seeds Company
Dammam, Jubail, Hail and Abha, KSA
08.2025 - Current
- Establish 2 brands ( Flatt and Enjoy Burger ) in addition expanded Shaw Shaw to be 4 branches
- Particpated for selected promising location based on a great capture rate and study
- Make SOP for 3 brands aligned with golbal standard
- Make franchisee deal with new investores
- Make basesetter for all P&L figures and acomplished a great net profi
- Set up basics for food safety and standard hygiene
- Establish training system to emphasizing consistent food qulaity and a great service wheel
Regional Operations Manager
Dunkin Donuts-Shahia Company
Western Province, KSA
09.2024 - 08.2025
- Managing 135 branches (28M - SR) as monthly business volume
- Particpated to accomplished company plan with aggresive expansion
- Acomplished the best guest recovery and google rate versus the previous periods
- Successed to improve 3 local candiates and 3 expats to moved to above leader level-Interal mobility implementation
- Executed new thoughts in selected stores like jeddah store that impacted great positive net profit
- Built SMART action plans for specail stores to achieve income recovery
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
Senior Area Operations Manager
Burger King-OFD
Western Province, KSA
05.2021 - 09.2024
- Achieved double business accomplishment in Makkah stores during seasons (Ramadan and Haj) with smart tactics and menu management that was approved by company
- Managing 34 braches at Makkah and Taif plus seasonality kiosks
- Led regional operations across multiple sites, optimising performance, revenue growth, and customer satisfaction.
- New locations selection that met the goals and made improvements month to month with 14k as ADS
- Best SOS ever during the seasons
- Make new activities like Kiosks at Haj that grab amazing net profit for consistent 3 years
- Particpated in talent pool for saudi potentional members
- Implemented strategic operational changes, resulting in a 20% increase in efficiency and a 15% reduction in costs.
- Coordinated logistics and supply chain management, ensuring timely delivery of goods and services.
Chain Operation Manager
KFC & Costa Coffee-Americana
Astana and Karaganda, Kazakhstan-Eastern Europe
03.2019 - 05.2021
- It was a great experience with newest enivornment with totally new culture
- Managing KFC with 37 branches and Costa with 27 branches
- Managing high volume business (Equal 30M - SR)
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Achieved great KPIs aligned with new business concepts like part-time labor and successed to taint the challenges start by language till business performance
- Set up way to achieve results through young people and reset mindset to be aligned with company core values
Area Coach
KFC-Americana
Eastern Province, KSA
03.2017 - 03.2019
- Managed 14 stores across Khobar, Dammam, and Al Hasa, enhancing operational efficiency.
- Supported teams in achieving commendable scores during ROCC and franchise visits.
- Improved EBITDA, ranking among the top three within KSA.
- Assisted in turning underperforming stores into profitable ones with strategic action plans.
- Led initiatives to transition KFC chicken from frozen to fresh, sourced from Almarai.
- Organised networking events to promote collaboration and partnership opportunities amongst professionals.
Restaurant General Manager
KFC-Americana
Dammam KFC 42 street & Khobar KFC Cronish, KSA
02.2014 - 03.2017
- Recognised as best RGM in Eastern region and ranked among top 5 in KSA market.
- Facilitated sales growth by 30%-40% consistently over three years.
- Achieved position within top 3 for EBITDA across KSA market.
- Transformed store into primary training facility within Eastern region.
- Oversaw daily operations in fast-paced restaurant, ensuring smooth front and back of house activities.
- Achieved outstanding ROC for 11 consecutive visits.
Assistant Manager - Shift Manager
KFC-Americana
Eastern Province, KSA
07.2010 - 02.2014
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- implemented food safety on floor and operation complance
Education
Bachelor of Business Administration - Business Management
Tourism and Hotels
EL MonofayaSkills
- Brand development
- Food safety management
- Financial analysis
- Human resources management
- Finance and accounting
- KPIs using AI workshop
- P&L
- Servsafe certificate
- Operational efficiency
- Crisis situations management
- HACCP certificate
- Project oversight
- Inventory management systems
- Supply chain management
- Training systems
- Strategic planning
- Staff recruitment
- DC LAS & LAR & LAMR
- Communication skills
- Root Cause Analysis
- Negotiation
- Change implementation
- Quality assurance oversight
- Digital marketing
- Project management professional
- Operational excellence
- Customer retention strategies
- ROCC & REV
- Knowledge of ISO standards
- Culture development
- Talent Management
- Profit and loss understanding
Certification
- Economics and International Business
- Marketing and Communications
- Strategy and Operations
- Certified Project Management Professional
Timeline
Operation Director
Life Seeds Company
08.2025 - Current
Regional Operations Manager
Dunkin Donuts-Shahia Company
09.2024 - 08.2025
Senior Area Operations Manager
Burger King-OFD
05.2021 - 09.2024
Chain Operation Manager
KFC & Costa Coffee-Americana
03.2019 - 05.2021
Area Coach
KFC-Americana
03.2017 - 03.2019
Restaurant General Manager
KFC-Americana
02.2014 - 03.2017
Assistant Manager - Shift Manager
KFC-Americana
07.2010 - 02.2014
Bachelor of Business Administration - Business Management
Tourism and Hotels