Mohamed Ghaith Samaali
Riyadh
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
THBAT DEVLOPMENT AND COMMERCIAL INVESTMENT COMPANY
Al Rawdha , Ryiadh, Arabie Saoudite
06.2023 - Current
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
- Recruited, interviewed and hired qualified applicants for various positions within the restaurant.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Kept operations in compliance with food safety regulations.
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
Second Assistant Manager
McDonald's RICC
Dhahirat Laban , Riyadh, Arabie Saoudite
05.2022 - 03.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Responded quickly and effectively to emergency situations as they arose.
- Processed weekly payroll information using appropriate software applications.
- Resolved conflicts between staff members in a professional manner.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Food Waiter
Ezzeddine Restaurant
Tunis
01.2020 - 03.2022
- Greeted customers and provided menus to guests.
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Followed health codes guidelines for safe food handling practices at all times including proper storage techniques for perishable items.
Education
High School Level - Digital Media
El Beji Massoudi
El Krib , Siliana, Tuunis05-2020
Skills
- Recruitment
- Menu development
- Schedule Coordination
- Operations Management
- Customer Engagement
- Staff Management
- Wine Knowledge
- Team Management
- Full service restaurant background
- Staff Scheduling
- Performance Improvement
- Promotions planning
- Supervisory skills
Languages
Arabic
First Language
English
Intermediate (B1)
B1
French
Advanced (C1)
C1
Certification
- Diploma Shift Leadership Transation ( SLT ) - Foundation class#33 (September 18-19, 2022).
- Diploma Advancing Shift Leadership (ASL) class#25 (December 18-19, 2022).
Timeline
Restaurant Supervisor
THBAT DEVLOPMENT AND COMMERCIAL INVESTMENT COMPANY
06.2023 - Current
Second Assistant Manager
McDonald's RICC
05.2022 - 03.2023
Food Waiter
Ezzeddine Restaurant
01.2020 - 03.2022
High School Level - Digital Media
El Beji Massoudi
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