Python
Mohamed Idress
IT Technician
Riyadh,01
Summary
Friendly Help Desk Technician with 3+ years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Data Clerk
Safria Super Market
Riyadh
06.2020 - 11.2021
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Created and maintained data entry logs to track data entry activities.
- Followed established procedures to enter and process data correctly.
- Collated and organized data entry documents into filing systems for easy access.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Secured and protected data from unauthorized access by complying with security protocols.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Utilized techniques for increasing data entry speed.
- Compared transcribed data with source document to detect and correct errors.
IT Help Desk Technician
Ministry of Investment
Khartoum
07.2008 - 07.2011
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware and granted system permissions to new employees.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
Education
Certificate of Attendance - CCNA
Sudacad
Sudan 11.2015 - 12.2015
Certificate of Attendance - Oracle DBA
Sudacad
Sudan 10.2011 - 12.2011
Bachelor of Science - Computer Science
Omdurman Islamic University
Sudan 01.2004 - 02.2008
Skills
Teamwork and Collaboration
Dependable and Responsible
MS Office
Self-Motivated
Word processing
Flexible and Adaptable
Analytical and Critical Thinking
Staff education and training
Interests
Web Development
Timeline
Data Clerk
Safria Super Market
06.2020 - 11.2021
Certificate of Attendance - CCNA
Sudacad
11.2015 - 12.2015
Certificate of Attendance - Oracle DBA
Sudacad
10.2011 - 12.2011
IT Help Desk Technician
Ministry of Investment
07.2008 - 07.2011
Bachelor of Science - Computer Science
Omdurman Islamic University
01.2004 - 02.2008