Mohamed Mustafa Yehia
Senior Customer Experience Customer Sucess
Saudi Arabia,Riyadh
Summary
As a Customer Success Specialist (CSS),I am customer obsessed and by using industry knowledge and business skills, I strive to proactively understand customer needs, technology barriers, and business challenges. I consult and strategies with business owners and decision-makers to align architectural and vertical expertise to drive commitments that enhance customer value and business-outcome. As CSS, my mission is to help my customers move to the next phase of the technology experience lifecycle and to enhance the utilization of Cisco’s products by maintaining an end-to-end lens. I partner closely with Accounts Teams, Sales Specialists, Delivery Teams, Certified Partners, Business Development teams, etc. to provide the best-possible experience for the customer via the delivery of knowledge and advisory sessions with a goal to advance customers through critical steps in the technology adoption process.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Customer Experience Customer Success Consultant
Al Moammar Information Systems Co.
Saudi Arabia, Riyadh
01.2020 - Current
- Managing client expectations, keeping clients satisfied and expectations realistic.
- Working closely with Program Management, Engineering, and others to fix high-priority client issues.
- Hands on experience designing and deploying complex solutions like Cisco ACI, Cisco UCS B Series, VMware vSphere, Hyperconverged HCI like Cisco HyperFlex, Nutanix, and VMware vSAN.
- Assisting with planning for expansion of Customer’s Server Virtualization operating environment
(including the install and setup of the associated system components). - Creating a technical documentation for the project that are running at the customer’s premises like
HLD LLD and SOW. - Expertise on designing and implementing Cisco Data Center Compute platforms like UCS Blade & Rack Servers, UCS Fabric Interconnect, UCS Manager, UCS Central.
- Excellent communication, organization, time management, and presentation skills.
- Develops solution or technical expertise areas of specialization in addition to maintaining broad solution and industry skills.
- Maintained customer satisfaction with forward-thinking strategies.
- focused on addressing customer needs and resolving concerns.
- Worked closely with customers to identify business needs, including support and benefits of implementing computing solutions and HyperConverged Solutions.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Senior DataCenter CX Engineer
BTC Networks
Saudi Arabia, Riyadh
05.2018 - 01.2020
- Created plans and communicated deadlines to ensure projects were completed on time.
- Prepared a variety of different written communications, reports and documents Like LLD, HLD to ensure smooth operations.
- Experience on design and deploy most of the Data Center Solutions like Cisco ACI, UCS Blades, Hyperconverged solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Senior Network Engineer
Huawei Technologies (ARCOM Outsourced)
Saudi Arabia, Riyadh
02.2016 - 05.2018
- Plan and execution of Saudi Post Regional HQ, VIP and Normal Branches.
- Responsible for making the design of IGP (OSPF) for branches network and its successful execution.
- Create technical documentations (HLD, LLD, BOQ, Delivery Note and Site Acceptance Document) for running and implemented projects.
- Installs, troubleshoots, and configures various network devices (Core routers, Core Switches, Access Switches, and Data Center Switches).
- Both onsite and offsite support during installation and troubleshooting.
- Doing site surveys at the customer premises to collect all the needed data.
- Design and implementation of CSS technology on Core switches.
- Design and implementation of VRRP technology on Core AR Routers.
- Manage, maintain Setup LAN, and WAN networks and keep the computers, network
operational. - Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Employed strong team management and task prioritization skills to streamline project turnaround times and meet tight deadlines.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
- Monitored network activities to quickly detect and resolve operational and security issues.
Education
(B.S). Bachelor’s Degree of Computer Science
Faculty of Computer And Information Systems
09.2009 - 09.2013
Skills
Customer experience management
undefinedAdditional Information
Date of Birth: Apr 1991
Social Status: Married
IQAMA Status: Transferable
Certification
Cisco Certified Internetwork Expert –Data Center Lab (CCIE DC #63658).
Timeline
Customer Experience Customer Success Consultant
Al Moammar Information Systems Co.
01.2020 - Current
Cisco Certified Internetwork Expert –Data Center Lab (CCIE DC #63658).
10-2019
Senior DataCenter CX Engineer
BTC Networks
05.2018 - 01.2020
VMware Certified Implementation Expert 6 –Network Virtualization (VCIX-NV #318329437).
09-2017
VMware Certified Professional 6.5 – Data Center Virtualization.
09-2016
VMware Certified Professional 6 – Network Virtualization.
09-2016
Senior Network Engineer
Huawei Technologies (ARCOM Outsourced)
02.2016 - 05.2018
Cisco Certified Network Professional (CCNP) Routing and Switching.
09-2013
Cisco Certified Network Associate (CCNA) Routing and Switching.
05-2012
(B.S). Bachelor’s Degree of Computer Science
Faculty of Computer And Information Systems
09.2009 - 09.2013
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