Mohamed Osman Elhag Mohamed Hamid
Al Madinah,Saudi Arabia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Director of Information Technology Department
Sudanese Public Prosecution
Khartoum, Sudan
07.2018 - 12.2023
- Follow up the work of IT Departments
- Managed daily operations by overseeing , key performance indicators and employee performance.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Implemented Public Prosecution policies and legal guidelines.
- Identified and resolved operational issues impacting , performance.
- Directed day-to-day work of [9] employees and motivated teams to exceed objectives.
Network engineer
Sudanese standards and metrology organization
Khartoum, Sudan
01.2016 - 04.2018
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Maintained network configuration, mapping and service records for accurate documentation.
- Optimized network operation through focused configuration and monitoring.
- The basic configuration of stromshild firewalls.
- Remote support of on-site engineers and end user/employees during installation.
- Speaking with employees via email and phone for initial requirement capture.
- Apatite management and audit of IP addressing and hosted devices within data centres
- Monitoring and supervising ERP systems
Technical Support Engineer.
Ministry of Irrigation and Water Resources
Wadmadani, Sudan
02.2007 - 12.2015
- Installed new software for users and monitored version and patch update requirements.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Follow up the work of computers.
- Monitoring the functioning of the network infrastructure and make adjustments.
- Acting “Help desk Engineer” for the employees we support. (Computers, Servers and Laptops).
- Maximizing network performance by monitoring performance, troubleshooting Network problems.
Education
Bachelor of Science - Computer
University of Sudan
Sudan 01.2011 - 04.2014
Diploma - computer engineering
University of Gezira
Wadmadani,sudan 02.2003 - 06.2006
Skills
- Time management
- Analytical skills
- Problem solving
- Active listening
- Attention to detail
- Communication
- Customer service
- Firewalls
- Interpersonal skills
- Other skills
- TCP/IP
- Teamwork
- Troubleshoot
- WAN and LAN
- ERP systems
Languages
Arabic
Native
English
Intermediate
Certification
- Microsoft Certified IT Professional (MCITP 2008)
- Cisco Certified Network Associate (CCNA) training
Projects have been implemented
1-Location:
- Ministry of Irrigation and Water Resources. Period from 10/2013
Type of Project:
Wireless Network Design, installation and prepare the infrastructure for the
Wireless Network to the ministry. from 10/2013 to 3/2014
Upgrade wireless network, by Add new access points to the ministry network to secure more coverage and the new devices is (cisco Asa firewall, cisco wireless controller, cisco server).
2- Location:-
- Sudanese standards and metrology organization (SSMO).
Type of Project:-
Full responsibility for the network connection with our main Branch Data Center and configuration of the firewall, access to remote desktop on Server Active Directory with Create usernames and training the staff to use the network resources, at the following sites :
HALFA
ASHKIT
KOSTI
RABAK
WADMADANI
Timeline
Director of Information Technology Department
Sudanese Public Prosecution
07.2018 - 12.2023
Network engineer
Sudanese standards and metrology organization
01.2016 - 04.2018
Bachelor of Science - Computer
University of Sudan
01.2011 - 04.2014
Technical Support Engineer.
Ministry of Irrigation and Water Resources
02.2007 - 12.2015
Diploma - computer engineering
University of Gezira
02.2003 - 06.2006
- Microsoft Certified IT Professional (MCITP 2008)
- Cisco Certified Network Associate (CCNA) training
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