Summary
Overview
Work history
Education
Skills
LANGUAGE
Certification
Timeline
Generic
Mohamed Rafi Mohamed John

Mohamed Rafi Mohamed John

Madurai, Tamilnadu,India

Summary

Results-driven professional with 13 years of experience in sales and customer relations. Demonstrated success in managing work orders and coordinating teams to ensure timely task completion. Proficient in CAFM systems and administrative functions, contributing to enhanced operational efficiency. Strong organizational skills consistently meet deadlines and achieve objectives.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

CAFM System Help Desk Operator

AL MAJAL AL ARABI (MAG Facility Management)
Amaala Trible Pay (Red Sea Global), Saudi Arabia
03.2024 - 07.2025
  • Streamlined daily operations for facility management, including staff scheduling and task assignment.
  • Coordinated maintenance requests with facility management teams to ensure timely repairs.
  • Answered client phone calls, providing detailed information about facility management services.
  • Compiled daily activity reports for facility management department to enhance operational transparency.

Sales Manager

SRS Bharath Exim
Madurai, Tamilnadu, India
01.2020 - 01.2024
  • Created training programs to enhance staff skills and product knowledge.
  • Supported sales team members in driving growth and development.
  • Analyzed market trends to identify new business opportunities and customer needs.
  • Established relationships with new international customers to expand market reach.
  • Researched competitor activities in foreign markets to secure competitive advantage.
  • Evaluated export market trends to formulate pricing strategies for various countries

Area Business Manager

SRL Ltd
Madurai, Tamilnadu, India
05.2019 - 11.2019
  • Mentored team members to strengthen customer relationship management and sales capabilities.
  • Developed effective sales strategies that increased market share significantly.
  • Maintained detailed records of sales activities, including call reports and performance metrics.
  • Coached team to consistently achieve revenue targets and support growth objectives.

Product Executive

Apollo Health and Lifestyle Ltd
Madurai, Tamilnadu, India
10.2018 - 04.2019
  • Coordinated marketing events for showcasing product and service offerings.
  • Trained team members on product specifications and best practices for detailing the products.
  • Worked with sales teams to land customer wins in complex deals.
  • Maintained relationships with key stakeholders such as customers, suppliers, partners.

Executive - Customer Relations

Bell Printers
Sivakasi, Tamilnadu, India
01.2017 - 10.2018
  • Resolved customer complaints through effective problem-solving techniques.
  • Assisted customers with inquiries via phone and email support.
  • Managed customer feedback to enhance service quality and satisfaction.
  • Supported sales team members to drive growth initiatives.
  • Performed follow-up calls regarding inquiries and orders.
  • Prepared detailed daily activity reports for management review.
  • Collaborated with team members to improve service delivery processes.

Marketing Executive

Alkem Laboratories Ltd
Madurai, Tamilnadu , India
12.2015 - 11.2016
  • Cultivated key customer relationships to drive sales growth.
  • Customized sales techniques to effectively sell and upsell services to clients.
  • Maintained precise records of all sales and prospecting activities.
  • Evaluated monthly performance against management-set targets.
  • Analyzed competitors' products, pricing, and sales strategies.

Territory Manager

Medley Pharmaceutical Ltd
Madurai, Tamilnadu, India
03.2012 - 11.2015
  • Executed strategies that enhanced sales performance within assigned territory.
  • Built robust relationships with key customers and distributors to drive growth.
  • Accurately tracked all sales activities, including orders, invoices, and payments.
  • Evaluated sales performance metrics to confirm target accomplishment.

Sales Executive

Universal Mobile
Madurai, Tamilnadu, India
03.2011 - 01.2012
  • Presented product features and benefits to potential customers effectively.
  • Attended industry events to network and promote company products actively.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Cultivated relationships with existing customers to encourage repeat business.

Education

B.Sc - Computer Science

MSS Wakf Board Collage
Madurai, India
01.2007 - 01.2010

Skills

  • CAFM system expertise
  • Administrative support
  • Help desk support
  • Facility management
  • Team management
  • Business Development
  • Improvement Initiatives
  • Sales and Marketing

LANGUAGE

English(Native), Arabic(Beginner), Hindi(Intermediate), Tamil(Native)

Certification

  • Microsoft Office using AI tool - Be10x
  • Project Management Assessment - Learntube

Timeline

CAFM System Help Desk Operator

AL MAJAL AL ARABI (MAG Facility Management)
03.2024 - 07.2025

Sales Manager

SRS Bharath Exim
01.2020 - 01.2024

Area Business Manager

SRL Ltd
05.2019 - 11.2019

Product Executive

Apollo Health and Lifestyle Ltd
10.2018 - 04.2019

Executive - Customer Relations

Bell Printers
01.2017 - 10.2018

Marketing Executive

Alkem Laboratories Ltd
12.2015 - 11.2016

Territory Manager

Medley Pharmaceutical Ltd
03.2012 - 11.2015

Sales Executive

Universal Mobile
03.2011 - 01.2012

B.Sc - Computer Science

MSS Wakf Board Collage
01.2007 - 01.2010

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Mohamed Rafi Mohamed John