Mohamed Rafi Mohamed John
Madurai, Tamilnadu,India
Summary
Results-driven professional with 13 years of experience in sales and customer relations. Demonstrated success in managing work orders and coordinating teams to ensure timely task completion. Proficient in CAFM systems and administrative functions, contributing to enhanced operational efficiency. Strong organizational skills consistently meet deadlines and achieve objectives.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
CAFM System Help Desk Operator
AL MAJAL AL ARABI (MAG Facility Management)
Amaala Trible Pay (Red Sea Global), Saudi Arabia
2024.03 - 2025.07
- Streamlined daily operations for facility management, including staff scheduling and task assignment.
- Coordinated maintenance requests with facility management teams to ensure timely repairs.
- Answered client phone calls, providing detailed information about facility management services.
- Compiled daily activity reports for facility management department to enhance operational transparency.
Sales Manager
SRS Bharath Exim
Madurai, Tamilnadu, India
2020.01 - 2024.01
- Created training programs to enhance staff skills and product knowledge.
- Supported sales team members in driving growth and development.
- Analyzed market trends to identify new business opportunities and customer needs.
- Established relationships with new international customers to expand market reach.
- Researched competitor activities in foreign markets to secure competitive advantage.
- Evaluated export market trends to formulate pricing strategies for various countries
Area Business Manager
SRL Ltd
Madurai, Tamilnadu, India
2019.05 - 2019.11
- Mentored team members to strengthen customer relationship management and sales capabilities.
- Developed effective sales strategies that increased market share significantly.
- Maintained detailed records of sales activities, including call reports and performance metrics.
- Coached team to consistently achieve revenue targets and support growth objectives.
Product Executive
Apollo Health and Lifestyle Ltd
Madurai, Tamilnadu, India
2018.10 - 2019.04
- Coordinated marketing events for showcasing product and service offerings.
- Trained team members on product specifications and best practices for detailing the products.
- Worked with sales teams to land customer wins in complex deals.
- Maintained relationships with key stakeholders such as customers, suppliers, partners.
Executive - Customer Relations
Bell Printers
Sivakasi, Tamilnadu, India
2017.01 - 2018.10
- Resolved customer complaints through effective problem-solving techniques.
- Assisted customers with inquiries via phone and email support.
- Managed customer feedback to enhance service quality and satisfaction.
- Supported sales team members to drive growth initiatives.
- Performed follow-up calls regarding inquiries and orders.
- Prepared detailed daily activity reports for management review.
- Collaborated with team members to improve service delivery processes.
Marketing Executive
Alkem Laboratories Ltd
Madurai, Tamilnadu , India
2015.12 - 2016.11
- Cultivated key customer relationships to drive sales growth.
- Customized sales techniques to effectively sell and upsell services to clients.
- Maintained precise records of all sales and prospecting activities.
- Evaluated monthly performance against management-set targets.
- Analyzed competitors' products, pricing, and sales strategies.
Territory Manager
Medley Pharmaceutical Ltd
Madurai, Tamilnadu, India
2012.03 - 2015.11
- Executed strategies that enhanced sales performance within assigned territory.
- Built robust relationships with key customers and distributors to drive growth.
- Accurately tracked all sales activities, including orders, invoices, and payments.
- Evaluated sales performance metrics to confirm target accomplishment.
Sales Executive
Universal Mobile
Madurai, Tamilnadu, India
2011.03 - 2012.01
- Presented product features and benefits to potential customers effectively.
- Attended industry events to network and promote company products actively.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
Education
B.Sc - Computer Science
MSS Wakf Board Collage
Madurai, India 2007.01 - 2010.01
Skills
- CAFM system expertise
- Administrative support
- Help desk support
- Facility management
- Team management
- Business Development
- Improvement Initiatives
- Sales and Marketing
LANGUAGE
English(Native), Arabic(Beginner), Hindi(Intermediate), Tamil(Native)
Certification
- Microsoft Office using AI tool - Be10x
- Project Management Assessment - Learntube
Timeline
CAFM System Help Desk Operator
AL MAJAL AL ARABI (MAG Facility Management)
2024.03 - 2025.07
Sales Manager
SRS Bharath Exim
2020.01 - 2024.01
Area Business Manager
SRL Ltd
2019.05 - 2019.11
Product Executive
Apollo Health and Lifestyle Ltd
2018.10 - 2019.04
Executive - Customer Relations
Bell Printers
2017.01 - 2018.10
Marketing Executive
Alkem Laboratories Ltd
2015.12 - 2016.11
Territory Manager
Medley Pharmaceutical Ltd
2012.03 - 2015.11
Sales Executive
Universal Mobile
2011.03 - 2012.01
B.Sc - Computer Science
MSS Wakf Board Collage
2007.01 - 2010.01