Mohamed Sadam Hussain
Colombo,Sri Lanka
Summary
Having Gained Various Skills in Senior Executive to Team Leader in Travel Managements and I am Confident of Handling Any supervisory Level or Suitable Position as Per My current Position Function if Given Chance.
Overview
17
17
years of professional experience
Work history
Corporate Travel Consultant
ATS Travel
Riyadh, Saudi Arabia
2024.02 - Current
- Managed on-site evaluations, internal audits and customer surveys.
- Oversaw logistics and operations to deliver process optimizations and efficiencies.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Handled high-volume telephone and email enquiries to minimize backlogs.
- Handled high-volume telephone and email enquiries to minimize backlogs.
- Informed clients about cancellation policy and associated penalties.
- Verified customer passports and documentation to travel.
- Managed over 50 customers emails per day.
Senior Travel Consultant
BCD TRAVEL
Colombo, Sri Lanka
2023.01 - 2024.02
- Handling All Major Airline Ticketing & Reservation with Amadeus & Sabre
- Handling All Kind of Tickets Hotel and Car
- Ex: Seaman fare
- Refund
- Queue System
- Dividing PNR & EMD
- Handling Special fare tour codes
- Provided customers with best deals and well-researched travel options successfully negotiating rates while improving customer satisfaction ratings
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers arranging for airfare as well as hotel and rental car reservations
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation
- Collaborated with colleagues to implement best practices across department and exceed team goals
- Worked with customers to understand needs and provide excellent service.
Senior Travel Consultant
Kanoo Travel
Dubai
2022.07 - 2022.12
- Handling NEOM Project travel arrangement Flight, Hotel & Transport.
Senior Travel Consultant
BCD TRAVEL
Colombo
2020.03 - 2022.07
- Managed calendar and travel arrangements for senior management
- Developed and maintained relationships with travel suppliers to ensure access to the best travel options and deals.
Senior Travel Executive
Apple Holidays
Colombo
2016.04 - 2020.03
Travel Executive / Team Leader
Fursan Travels & Tours
Al Madina
2012.04 - 2016.03
Travel Executive
Wesleyan International Aviation Holdings (Pvt) Ltd
Colombo
2010.08 - 2011.12
Field Officer / Reservation Executive
Careem Lanka Travels & Tours
Colombo
2007.02 - 2010.08
Education
Diploma Airline Ticketing and Reservation -
International Airline School & Academy
Colombo, Sri LankaCOMPUTER HARDWARE ENGINEERING WITH NETWORKING - undefined
Turnkey
Colombo, Sri LankaG C E O/L -
Hameed Al Husseniya National College
Colombo, Sri LankaSkills
- Sabre
- Amadeus
- TBO - Hotel booking
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Accommodation reservation management
- Fares and ticketing processes
- Business travel
- Ticket sales reporting
- Flight and hotel reservations
Personal Information
- Date of birth: 08/02/90
- Marital Status: Married
Languages
English
Fluent
Arabic
Intermediate
Tamil
Fluent
Timeline
Corporate Travel Consultant
ATS Travel
2024.02 - Current
Senior Travel Consultant
BCD TRAVEL
2023.01 - 2024.02
Senior Travel Consultant
Kanoo Travel
2022.07 - 2022.12
Senior Travel Consultant
BCD TRAVEL
2020.03 - 2022.07
Senior Travel Executive
Apple Holidays
2016.04 - 2020.03
Travel Executive / Team Leader
Fursan Travels & Tours
2012.04 - 2016.03
Travel Executive
Wesleyan International Aviation Holdings (Pvt) Ltd
2010.08 - 2011.12
Field Officer / Reservation Executive
Careem Lanka Travels & Tours
2007.02 - 2010.08
Diploma Airline Ticketing and Reservation -
International Airline School & Academy
COMPUTER HARDWARE ENGINEERING WITH NETWORKING - undefined
Turnkey
G C E O/L -
Hameed Al Husseniya National College