Mohamed Said Jumaan
Al Khobar,Saudi Arabia
Summary
Accomplished professional with extensive expertise in leadership excellence, solution-oriented thinking, and technical sales knowledge. Demonstrated proficiency in customer orientation, business development, and operational management. Proven track record in employee management, territory management, and competitor analysis. Adept at logistics management, interdepartmental coordination, and workforce management. Skilled in key performance indicator monitoring, profit and loss analysis, and staff training and development. Experienced in strategic development, shop refurbishment project management, sales strategies, team building and training. Committed to driving business growth through innovative solutions and exceptional customer service.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Regional Manager
Al Jazira Equipment Co. Ltd (Auto World)
Khobar, Eastern Province
06.2021 - Current
- Achieved efficiency by streamlining regional operations.
- Developed strategies for optimal market penetration.
- Enhanced team's performance with regular coaching and feedback.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Managed region-wide projects to successful completion.
- Fostered a positive work environment, boosting employee morale.
- Directed sales efforts to increase brand awareness in the region.
- Built strong relationships with stakeholders, improving customer satisfaction rates.
- Devised robust contingency plans, ensuring minimal business disruption during crises.
- Maintained constant communication with staff, fostering transparency and trust within the team.
- Cultivated a culture of continuous learning within the team, encouraging professional development.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Managed personnel issues and implemented corrective actions.
- Tracked key performance metrics to identify areas requiring improvement.
Business Development & Quality Director
Al Jazira Equipment Co. Ltd (Auto World)
Khobar, Eastern Province
01.2019 - 06.2021
- Led team to streamline operations by implementing new strategies.
- Developed comprehensive business plans for company growth.
- Enhanced productivity through innovative management techniques.
- Managed negotiations with clients to secure profitable contracts.
- Directed team to deliver high-quality customer service.
- Implemented operational changes for improved efficiency.
- Coordinated large scale projects with successful outcomes.
- Initiated business development activities, expanded client base.
- Supervised staff training programmes with focus on skill enhancement.
- Fostered a positive work environment, increased employee morale.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Created and led successful business culture focused on performance.
Workshop General Manager
Al Jazira Equipment Co. Ltd (Auto World)
Khobar, Eastern Province
01.2017 - 12.2018
- Increased overall operational efficiency by implementing new management strategies.
- Streamlined communication processes for improved team collaboration.
- Built high-performing teams to achieve organizational objectives.
- Identified new business opportunities, leading to market expansion.
- Oversaw all aspects of daily operations, ensuring smooth running of the workshops
- Regularly reviewed performance data, driving continuous improvement efforts.
- Maintained compliance with industry regulations at all times.
- Established a positive work environment which promoted staff morale and productivity.
- Led company-wide restructuring to streamline operations.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Fostered a high-performance culture, resulting in increased productivity.
Rental G.M.
SIXT Saudi Arabia
Khobar, Eastern Province
01.2016 - 12.2016
- Enhanced customer satisfaction by promptly resolving complaints and queries.
- Organised daily fleet operations for maximising vehicle utilisation.
- Strengthened team collaboration with training sessions and regular performance feedback.
- Streamlined booking process to improve overall efficiency.
- Checked vehicle maintenance, ensuring safety standards compliance.
- Negotiated contracts with corporate clients for long-term business relationships.
- Improved operational efficiency by implementing innovative fleet management strategies.
- Conducted market research to stay updated on emerging car rental trends.
- Led promotional campaigns, increasing brand visibility in the market.
- Coordinated with finance department for budget planning and control.
- Managed inventory of vehicles to meet fluctuating demand during peak seasons.
- Managed staff rosters, ensuring optimal staffing at all times.
- Built partnerships with local travel agencies, boosting referral traffic.
- Maintained professional working relationships with suppliers and service providers.
- Spearheaded efforts to retain top-performing employees by providing a positive working environment.
- Recorded rental agreements with accurate customer information for reliable records.
- Conducted telemarketing calls to increase new lead generation and grow profits.
- Worked flexibly to cover varied branch opening hours and fill in during staff absences.
- Maintained strong relationships with customers by quickly resolving concerns, issues and disputes.
- Achieved high levels of customer satisfaction to increase recommendations and repeat business.
- Handled high-volume vehicle reservations within target timeframes to achieve service KPIs.
- Introduced service methods that reduced queue wait times for improved office efficiency.
- Executed sales and marketing initiatives to increase market share according to business targets.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
Education
Engineer's degree - Mechanical
University of Nairobi
Nairobi, Kenya 03.1978 - 11.1982
Skills
- Leadership excellence
- Solution-Oriented thinking
- Technical sales knowledge
- Customer orientation
- Customer Service
- Business development
- Employee management
- Territory management
- Competitor analysis
- Logistics management
- Interdepartmental coordination
- Workforce management
- Key Performance Indicator monitoring
- Profit and Loss Analysis
- Staff training and development
- Operational management
- Strategic development
- Shop refurbishment project management
- Sales strategies
- Team building and training
Timeline
Regional Manager
Al Jazira Equipment Co. Ltd (Auto World)
06.2021 - Current
Business Development & Quality Director
Al Jazira Equipment Co. Ltd (Auto World)
01.2019 - 06.2021
Workshop General Manager
Al Jazira Equipment Co. Ltd (Auto World)
01.2017 - 12.2018
Rental G.M.
SIXT Saudi Arabia
01.2016 - 12.2016
Engineer's degree - Mechanical
University of Nairobi
03.1978 - 11.1982
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