Mohamed Salem JENAYAH

• Fostered exceptional client rapport, increasing long-term retention and satisfaction.
• Performed full account management for assigned client portfolio with consistently positive results.
• Grew sales and consistently exceeded revenue-related KPIs.
• Drafted competitive sales quotes and presented to potential buyers.
• Generated new prospect leads through industry networking and strategic ambassador partnerships.
• Worked with customers to review pricing structures and explain product specifications.
• Coordinated on-site visits to maintain rapport with key accounts.
• Monitored sales team performance and reported constructive feedback to support KPI achievement.
• Trained sales team in industry best practices and company-defined sales strategy.
• Arranged appointments with new and existing clients.
• Increased Average Order Value through strategic upselling techniques.
• Developed new accounts to capitalize on novel revenue streams.
• Managed robust sales pipeline, consistently converting prospects into sales.
• Negotiated contracts and explained terms of service to support deal closures.
• Analysed customer feedback and developed new techniques to support retention.
• Delivered sustainable, profitable sales growth against established targets.

• Identified prospect needs and offered appropriate products and services.
• Demonstrated products to encourage purchases by showcasing features and benefits.
• Increased revenue through upselling and consistent contract renewals.
• Negotiated and closed sales to secure profitable deals and contracts.
• Applied exceptional customer service skills across all sales channels to engage prospects.
• Employed proactive problem-solving to handle objections with professionalism.
• Followed-up on prospective business opportunities and new clients to retain and expand client base.
• Listened to customer problems, objections and concerns, offering tailored solutions.
• Maintained close and regular contact with assigned clients to nurture long-term relationships.

• Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programmes.
• Led training programmes designed to implement new agent performance management standards for 5 departments.
• Oversaw training courses and promotional paths for professionals and leaders.
• Identified key skill gaps in 5 department employees and created training classes to meet deficiencies.
• Effectively trained instructors and supervisors on techniques for managing employees.
• Presented training information via role playing, simulations and team exercises.
• Designed training modules for strategic business practices and organizational behavior's training concepts.
• Analyzed employees' skill levels and implemented new techniques to boost knowledge.
• Mentored team members to succeed and advance within department and company.
• Monitored training costs to maintain budget.
• Conducted Training Needs Analyses to assess customer requests.
• Collaborated with volunteers to facilitate volunteer training.
• Developed individual learning plans for continued training.
• Optimizer quality of training content by incorporating input from subject matter experts.
• Guaranteed accuracy of training content by proofing and editing materials.
• Created training needs assessments to identify skills and knowledge gaps.
• Improved online training modules and boosted employee participation.
• Evaluated costs of training programs and stayed within required budget.
• Assessed return of investment of training programs to determine training value.
• Boosted employee performance, developing plans to facilitate cross-training between departments and roles.
• Promoted training sessions online and in social media to gain more leads.
• Monitored success and progress of employees and provided additional assistance in areas requiring improvement.
• Identified training needs by evaluating job positions and consulting with business managers.

• Outlined HR objectives and assessed learning outcomes to guide planning activities.
• Planned training schedules, prepared materials and booked necessary rooms and facilities.
• Formulated training and development programmes to capture measurable improvements.
• Analysed training requirements at individual, team and organisational level.
• Updated and modified training syllabus to stay ahead of industry developments and maintain relevancy.
• Researched market trends and competitor activities to strengthen development plans.
• Investigated needs of and threats to organisations in various industries.
• Produced training and supportive materials tailored to organisational needs.
• Adapted session delivery to meet specific needs of professional learners within different environments.

• Evaluated systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
• Maintained inspection equipment and handled repair calls if equipment needed professional repair.
• Maintained QA programs.
• Developed monthly reports showing inspections and improvements.
• Directed and supervised 30 employees involved in product inspection and quality control procedures.
• Maintained knowledge of institutional policies and flight compliance regulations and communicated any developments and consequent changes in procedure to personnel.
• Directed work of labourers and specialist team members to produce quality results.
• Observed worker activities to assess safety compliance and identify enforcement gaps.
• Improved workplace safety to reduce accidents and near-misses.

Managed and adjusted flight crew staffing rosters to achieve optimal staffing levels.

• Facilitated safe and efficient aviation operations of 10+ flights per day
• Constantly monitored flight operations data on Amadeus, issuing notifications and warnings to safeguard the continuation of safe flight operations.
• Ordered orderly movement of aircraft into adjoining areas to prevent delays and collisions.
• Used technical communication skills to translate complicated concepts in real-time.
• Guaranteed operational compliance with ICAO, EU, national and government regulations.

• Implemented improved training programs for maintenance employees.
• Procured information from various vendors to support cost-effective purchasing.
• Cleaned and lubricated equipment to support longevity and functionality.
• Maintained daily facility operations with strong focus on preventive maintenance and swift repairs.
• Supervised maintenance team and reviewed completed work to evaluate performance.
• Monitored maintenance priorities and allocated labour resources to meet expected demands.
• Diagnosed faults and carried out or assigned repair tasks to minimise downtime.
• Delegated tasks to carefully selected employees in alignment with resource management goals.
• Monitored and adjusted department schedules to meet shift coverage needs.
• Implemented maintenance programme to manage operational efficiencies and reduce downtime.
• Monitored department priorities and coordinated team workflows to meet demand.
• Handled employee relations issues and resolved challenges to support retention.
• Planned employee incentive programs to increase performance.
• Established and documented protocols for preventive maintenance procedures.

Provided guidance to management regarding project bids for onsite improvements.

• Procured information from various vendors to support cost-effective purchasing.
• Monitored department priorities and coordinated team workflows to meet demand.
• Established and documented protocols for preventive maintenance procedures.
• Monitored and adjusted department schedules to meet shift coverage needs.