Mohamed Salman
Administration With Customer Service
Riyadh,KSA
Summary
Reliable Admin with experience managing front desk operations and offering general office support and A Customer Service professional with knowledge of service delivery and proven multitasking abilities along with experience in laptops and Electronics repairs.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Laptop and Electronics Technician
BAT IT SUPPORT SERVICES
Riyadh, Riyadh
11.2020 - 10.2021
- Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
- Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.
- Install/service the product appropriately and get call report signed by the client, if necessary.
- Diagnoses and isolates equipment and system malfunctions.
- Assembling, installing, repairing, troubleshooting, and maintaining electronic components and systems.
- Service experience in brands such as HP,LENOVO,DELL,IBM,PHILIPS
Customer Service
BAT IT SUPPORT SERVICES
Riyadh, KSA
10.2016 - 10.2020
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled 100+ calls per day to address customer inquiries and concerns.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Managed on-site evaluations, internal audits and customer surveys.
- Cross-trained and provided back up for customer service managers.
- Recommended products to customers, thoroughly explaining details.
Retail Service Agent
Ensure Services
Riyadh, Riyadh
01.2014 - 09.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered repaired units to customer locations within specific timeframes.
- Conferred with store managers to obtain information about customer needs and preferences.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for meetings.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Protected products from damage by using proper packaging and bagging techniques.
Call Coordinator
Redington Arabia Limited
Riyadh, Riyadh
05.2012 - 12.2013
- Maintained contact with customers to request referrals.
- Updated customer records in CRM to document interactions.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Attended training to stay up to date with new products and service offerings.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Managed telephone switchboard of personnel and routed internal and external calls to provide quick connection.
- Connected callers with appropriate professional, department or business.
- Supported customers by managing 80+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Interpreted, audited and reconciled reports for accuracy or completeness.
Education
MBA - Finance And Accounting
Annamalai University
01.2016 - 02.2018
BBA - General Management
Annamalai University
01.2013 - 01.2016
Skills
Desktop and laptop installations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Laptop and Electronics Technician
BAT IT SUPPORT SERVICES
11.2020 - 10.2021
Customer Service
BAT IT SUPPORT SERVICES
10.2016 - 10.2020
MBA - Finance And Accounting
Annamalai University
01.2016 - 02.2018
Retail Service Agent
Ensure Services
01.2014 - 09.2016
BBA - General Management
Annamalai University
01.2013 - 01.2016
Call Coordinator
Redington Arabia Limited
05.2012 - 12.2013
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