Mohamed Salman
Administration With Customer Service
Riyadh,KSA
Summary
Reliable Admin with experience managing front desk operations and offering general office support and A Customer Service professional with knowledge of service delivery and proven multitasking abilities along with experience in laptops and Electronics repairs.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Laptop and Electronics Technician
BAT IT SUPPORT SERVICES
Riyadh, Riyadh
11.2020 - 10.2021
- Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
- Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.
- Install/service the product appropriately and get call report signed by the client, if necessary.
- Diagnoses and isolates equipment and system malfunctions.
- Assembling, installing, repairing, troubleshooting, and maintaining electronic components and systems.
- Service experience in brands such as HP,LENOVO,DELL,IBM,PHILIPS
Customer Service
BAT IT SUPPORT SERVICES
Riyadh, KSA
10.2016 - 10.2020
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled 100+ calls per day to address customer inquiries and concerns.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Managed on-site evaluations, internal audits and customer surveys.
- Cross-trained and provided back up for customer service managers.
- Recommended products to customers, thoroughly explaining details.
Retail Service Agent
Ensure Services
Riyadh, Riyadh
01.2014 - 09.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered repaired units to customer locations within specific timeframes.
- Conferred with store managers to obtain information about customer needs and preferences.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for meetings.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Protected products from damage by using proper packaging and bagging techniques.
Call Coordinator
Redington Arabia Limited
Riyadh, Riyadh
05.2012 - 12.2013
- Maintained contact with customers to request referrals.
- Updated customer records in CRM to document interactions.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Attended training to stay up to date with new products and service offerings.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Managed telephone switchboard of personnel and routed internal and external calls to provide quick connection.
- Connected callers with appropriate professional, department or business.
- Supported customers by managing 80+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Interpreted, audited and reconciled reports for accuracy or completeness.
Education
MBA - Finance And Accounting
Annamalai University
01.2016 - 02.2018
BBA - General Management
Annamalai University
01.2013 - 01.2016
Skills
Desktop and laptop installations
Inbound phone call handling
Retail store support
Administrative support
CRM
Technical Support
Skilled in Microsoft Office
PhotoShop expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Laptop and Electronics Technician
BAT IT SUPPORT SERVICES
11.2020 - 10.2021
Customer Service
BAT IT SUPPORT SERVICES
10.2016 - 10.2020
MBA - Finance And Accounting
Annamalai University
01.2016 - 02.2018
Retail Service Agent
Ensure Services
01.2014 - 09.2016
BBA - General Management
Annamalai University
01.2013 - 01.2016
Call Coordinator
Redington Arabia Limited
05.2012 - 12.2013