

Accomplished professional with expertise in reservations and ticketing using Amadeus, flight monitoring, and operations handling. Demonstrates exceptional customer service excellence and sales support, ensuring revenue protection. Skilled in managing group bookings and supervising ticket office, with a strong ability to coordinate teams and communicate effectively. Proficient in Microsoft Office and fluent in Tamil/Sinhala and English communication. Committed to enhancing operational efficiency and customer satisfaction within the aviation industry.
Achieved seamless reservations and ticketing through Amadeus expertise.
Optimised flight monitoring to mitigate irregular operations effectively.
Delivered exceptional customer service, resulting in increased satisfaction ratings.
Enhanced sales support leading to improved revenue protection outcomes.
Streamlined group booking processes, increasing operational efficiency.
Elevated ticket office counter performance through effective supervision.
Promoted team collaboration and enhanced communication strategies.
Maximized MS Office utilization to improve productivity and workflow efficiency.
Resolved customer queries effectively, enhancing overall satisfaction.
Minimised disruptions during flight delays through efficient queue management.
Optimised back office processes, contributing to improved operational efficiency.
Reservations and ticketing (Amadeus)
Flight monitoring and operations handling
Customer service excellence
Sales support and revenue protection
Group bookings management
Ticket office supervision
Team coordination and communication
Microsoft Office proficiency
Fluent in Tamil/Sinhala and English communication
Multitasking proficiency