Summary
Overview
Work history
Education
Skills
Timeline
Generic
Mohamed Shakeer Mohamed Pazeer

Mohamed Shakeer Mohamed Pazeer

Riyadh,Saudi Arabia

Summary

Accomplished professional with expertise in reservations and ticketing using Amadeus, flight monitoring, and operations handling. Demonstrates exceptional customer service excellence and sales support, ensuring revenue protection. Skilled in managing group bookings and supervising ticket office, with a strong ability to coordinate teams and communicate effectively. Proficient in Microsoft Office and fluent in Tamil/Sinhala and English communication. Committed to enhancing operational efficiency and customer satisfaction within the aviation industry.

Overview

16
16
years of professional experience

Work history

Travel consultant

Yousef Bin Ahmed Kanoo Co.ltd
Riyadh, Saudi Arabia
04.2013 - Current

Achieved seamless reservations and ticketing through Amadeus expertise.
Optimised flight monitoring to mitigate irregular operations effectively.
Delivered exceptional customer service, resulting in increased satisfaction ratings.
Enhanced sales support leading to improved revenue protection outcomes.
Streamlined group booking processes, increasing operational efficiency.
Elevated ticket office counter performance through effective supervision.
Promoted team collaboration and enhanced communication strategies.
Maximized MS Office utilization to improve productivity and workflow efficiency.

Reservation and Ticketing Executive

SriLankan Airlines
Colombo, Sri Lanka
04.2010 - 03.2013

Resolved customer queries effectively, enhancing overall satisfaction.
Minimised disruptions during flight delays through efficient queue management.
Optimised back office processes, contributing to improved operational efficiency.

  • Fostered collaborative work environment to enhance team performance.

Education

Diploma - Aviation

International Airline Ticketing Academy
Sri Lanka
01.2010 - 03.2010

Skills

Reservations and ticketing (Amadeus)
Flight monitoring and operations handling
Customer service excellence
Sales support and revenue protection
Group bookings management
Ticket office supervision
Team coordination and communication
Microsoft Office proficiency
Fluent in Tamil/Sinhala and English communication
Multitasking proficiency

Timeline

Travel consultant

Yousef Bin Ahmed Kanoo Co.ltd
04.2013 - Current

Reservation and Ticketing Executive

SriLankan Airlines
04.2010 - 03.2013

Diploma - Aviation

International Airline Ticketing Academy
01.2010 - 03.2010
Mohamed Shakeer Mohamed Pazeer