Mohamed Sobhi Elsayed
Riyadh
Summary
Motivated Retail operations Manager with 16 years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Retail Operations Manager
Saudi Arabia company for hardware (SACO)
Riyadh, Riyadh Region
01.2014 - Current
- Ensure all facility management matters are prioritized and rectified, ensuring image is always maintained
- Lead the achievement of sales goals for Showrooms (Direct) & Retail Dealers (Indirect) Channels
- Develop and execute monthly and quarterly sales plan (PDR)
- Ensure the highest level of customer service to retain loyalty from retail partners
- Monitoring stocks value of store as I manage space of store 13k SM2
- Ensure availability of top selling items to be always at save stocks
- Develop and maintain healthy business relationships with channel partners and establishes productive, professional relationships with key personnel in assigned partner accounts
- Set and Develop action plans to increase branch profitability
- Training, coaching, developing, and motivating sales staff
- Store merchandising especially during promotions, big session
- Renovation the store and apply the new shape at the store level
- Successfully delivered on tasks within tight deadlines.
- Delivered services to customer locations within target timeframes.
- Generated Key Performance Indicator reporting to drive better performance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Established and communication daily priorities to guide team activities.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Followed industry trends and set pricing strategies to maximize business returns.
- Managed and motivated high-performing teams for successful KPI attainment.
- Strategically scheduled and managed 120 staff members, maintaining high-performing business operations.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Wrote reports outlining project progress and results.
- Delivered high-quality results within budget and timeframe targets.
- Processed invoices and payment runs with complete accuracy.
- Created and maintained displays and signs.
- Completed duties to deliver on targets with accuracy and efficiency.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Analysed operations data to identify process gaps and successfully implement change.
Operation Manager & Frontline
Alexandria vascular center
01.2011 - 01.2014
- Establishes internal controls to ensure timely and accurate billing to third party carriers
- Maintains days in accounts receivable at below industry standards
- Monitors daily cash flow
- Prepares statistical, analytical and management reports as requested by CFO
- Strong commitment to formalized orientation and training of staff on an on-going basis
- Management of all external billing services
- Managing the healthcare facility’s policies and procedures, ensuring that best practices are followed, and resolving cases where the facility is out of compliance.
Public Relation specialist
Mubarak city for researches
01.2009 - 01.2010
- Formulate PR plans and strategies
- Enhance the company’s voice and presence through online and offline channels
- Manage media relations and requests
- Write press releases, speeches and other PR copy
- Plan and supervise events, fairs, conferences etc
- Present solutions in times of PR crisis.
assistant manager
Saudi company for restaurant and tourism establishments
01.2006 - 01.2009
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Overseeing stock levels
- Ordering supplies
- Producing staff rotes
- Handling customer enquiries and complaints
- Taking reservations
- Greeting and advising customers
- Problem solving
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Setting targets
- Handling administration and paperwork
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business and developing the restaurant.
Education
Bachelor’s - Faculty of Commerce - Accounting, business management
Alexandria university
09.2005 - 06.2009
Skills
- Excellent computer skills
- Microsoft NAVISION
- Commercial Excel
- Excellent Communications, interpersonal & negotiation Skills
- Excellent Sales & Marketing skills
- Quick learner about work necessities
- Work confidently within a teamwork
- Ability to act on initiative, identify opportunities & proactive in putting forward ideas& solutions
- Adapt successfully to changing situations & environments
- Ability to plan activities & carry it out through effectively
- Ability to work under pressure
- Commercial awareness
- Manage time effectively, prioritizing tasks & able to work to deadlines
- 5S auditing
- Multi-site operations
- Relationship building
- Financial and cash flow analyses
- Brand building
- Process improvement strategies
- Just In Time stock control
- Profit and loss analysis
- Inventory control
- Cost reduction and containment
- Communication improvements
- Relationship management
- Solutions development
- Budget supervision
- Leadership
Languages
English
Fluent
Timeline
Retail Operations Manager
Saudi Arabia company for hardware (SACO)
01.2014 - Current
Operation Manager & Frontline
Alexandria vascular center
01.2011 - 01.2014
Public Relation specialist
Mubarak city for researches
01.2009 - 01.2010
assistant manager
Saudi company for restaurant and tourism establishments
01.2006 - 01.2009
Bachelor’s - Faculty of Commerce - Accounting, business management
Alexandria university
09.2005 - 06.2009
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Custom
Mohamed Sobhy EL-Sayed, 08/31/88, Egyptian, Riyadh, Saudi Arabia, 009660580750424, Mohamedsobhi8888@gmail.com
Personal Information
Title: Store. Sr. Supervisor
Custom
Mohamed Sobhy EL-Sayed, 08/31/88, Egyptian, Riyadh, Saudi Arabia, 009660580750424, Mohamedsobhi8888@gmail.com
Personal Information
Title: Store. Sr. Supervisor
Custom
Mohamed Sobhy EL-Sayed, 08/31/88, Egyptian, Riyadh, Saudi Arabia, 009660580750424, Mohamedsobhi8888@gmail.com
Personal Information
Title: Store. Sr. Supervisor
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