Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Timeline
Generic
Mohammad AbuZanouneh

Mohammad AbuZanouneh

Jeddah,Saudi Arabia

Summary

Offering strong organizational and customer service skills, combined with keen understanding of fresh food management principles. Knowledgeable about team leadership, stock control, and maintaining high standards of food safety and hygiene. Ready to use and develop communication, problem-solving, and multitasking abilities in [Desired Position] role.

Overview

23
23
years of professional experience
1
1
Certification

Work history

Merchandise Fresh Food Manager

AL RAYA - TAMIMI MARKETS
Jeddah, Saudi Arabia
01.2024 - 05.2025
  • Addressing customer requirements.
  • Partnering with operations Management to drive improvements in product offering.
  • Developing products aligned with customer needs by conducting effective supplier negotiations to secure optimal quality at most competitive cost.
  • Continuous improvement in alignment with customer expectations, driving long-term growth and goal attainment.

Store Manager

MAF Carrefour
Aqaba, Jordan
01.2022 - 01.2024
  • Organizing all store operations & distributing responsibility to employees.
  • Prepare & monitor store budget.
  • Monitor stock level and purchase.
  • Dealing with customer complaints to maintain customer satisfaction.
  • Plan & supervise events or promotion in the store.
  • Proposing & finding practical ideas to improve sales results.
  • Has ability to motivate employees.
  • Follow up on all maintenance problems and work to find solutions.
  • Providing customers with quality and products information.
  • Sanitizing and hygiene - employees & store assets (sections).
  • Items availability - such as store assortment & range.
  • Daily ordering - follow up with the supplier for delivery.

Store Manager

MAF Carrefour
Manama, Bahrain
01.2021 - 01.2022
  • Organizing all store operations & distributing responsibility to employees.
  • Monitor stock level and purchase.
  • Dealing with customer complaints to maintain customer satisfaction.
  • Plan & supervise events or promotion in the store.
  • Proposing & finding practical ideas to improve sales results.
  • Follow-up on all maintenance problems and work to find solutions.
  • Providing customers with quality and products information.
  • Sanitizing and hygiene - employees & store assets (sections).
  • Items availability - as the store assortment & range.
  • E-commerce Management.
  • Store Planogram reimplantation & organization.
  • Fresh Food Team Management.

Merchandise Manager - Fresh Food

MAF Carrefour
Manama, Bahrain
01.2018 - 01.2021
  • Clean the data.
  • Find the range & assortment for each store based on customer profile.
  • Find the suppliers who can supply the assortment & range required.
  • Suppliers' negotiation (agreements, daily offer, weekly offer, leaflet offer, seasonal items …).
  • Range availability.
  • Searching for new sources.
  • Find supplier competitor to get better quality & better price always.
  • Secure stock with suppler - booking.
  • Leaflet negotiation.
  • Promotion organization - select the items for the leaflet.
  • Increase the margin by supplier negotiation.
  • Planogram to update each store (11 stores).
  • Store audit- monthly.
  • Weekly meeting (result) with top management.
  • Consignment supplier management (customer service level, range availability quality, freshness, pricing …) Daily margin calculation.

Training Manager - Fresh Food - Butchery

MAF Carrefour
Manama, Bahrain
01.2017 - 01.2018
  • Staff organogram, arrange by store, recruitment.
  • High communication with butchery merchandise manager on section by details.
  • Butchery school trainer - project to train all the staff to have the same experience & quality of service and management inside the section: Customer service.
  • Hygiene & sanitizing.
  • Receive the items & check the quality.
  • Arrange the warehouse FIFO.
  • How to cut & display the meat.
  • Margin calculation.
  • Supplier Negotiation.
  • Train the employee, Supervisor, Section Manager to the next level.

Department Head - Fresh Food

Group Casino
Manama, Bahrain
01.2013 - 01.2017
  • Freshness & quality.
  • Sanitizing and hygiene - employees & store assets (sections).
  • Gondola & podiums with bulk stock, with correct description & prices.
  • Facing & refilling.
  • Items availability - as the store assortment & range.
  • Daily briefing.
  • Ordering - follow-up with the supplier for the delivery.
  • Price update on the selling area, Sales, Negative Margin, Wastage.
  • Follow up on the items need to be transfer between the stores- homemade - bakery & pastry.
  • Daily follow-up on the promo items' availability.
  • High communication with supplier has sensitive product (1 day offer, weekly offer, seasonal offer, local range, fast moving items …).
  • Follow-up with receiving team to be check the quality, packaging & the expiry of the products …).
  • Communicate with customers - if there is any remarks or items required.
  • Daily price survey.
  • Margin calculation.
  • Weekly follow-up on the fresh food inventory, Shrinkage, wastage.
  • Follow-up with H.O on the suppliers Service Level.
  • Follow-up on the supplier OOS.
  • Weekly follow-up on the hygiene internal audit.
  • Stock control (number of days, return).
  • Consignment range implementation & availability.
  • Warehouse management.

Section Manager - Butchery

MAF Carrefour
Amman, Jordan
01.2011 - 01.2013
  • Freshness & Quality.
  • Sanitizing and hygiene - employees & sections.
  • Items availability - as the store assortment & range.
  • Daily briefing.
  • Follow-up on supplier delivery, price update, sales, negative margin, wastage, promotion availability.
  • High communication with supplier has sensitive product (1day offer, weekly offer, seasonal offer, fast moving items …).
  • Daily Communicate with customers - feedback if there is any remarks or items required, or additional service required.
  • Weekly follow-up on the section inventory.
  • Follow-up the suppliers with low service level.
  • Weekly follow-up on the hygiene internal audit.
  • Stock control (fast moving availability, return).
  • Warehouse management.
  • Butchery school trainer - New Project on the company to train all the staff to have the same experience & quality of service & experience and to be ready for new opening planning in the country: Customer service.
  • Hygiene & sanitizing.
  • How to check the section needs order, receive & check the quality.
  • Arrange the warehouse, cut the meat, display the products, calculate the Margin.
  • Supplier Negotiation.
  • Train the employee, supervisor, manager to the next level.
  • Recruit new employees.

Section Manager - Butchery - Opening Team

MAF Carrefour
Riyadh, Saudi Arabia
01.2005 - 01.2011
  • Fix & update the section map with assets & materials required.
  • Prepare planogram.
  • Assets required ordering with maintenance team.
  • Update all the assortments needed on the system.
  • Supplier negotiation for the opening offers - qty & prices.
  • Fix & update the margin.
  • Plan the opening offers.
  • Daily meeting with top management on daily target plan.
  • Staff training follows before the opening.
  • Prepare all the documents needed for the opening: Hygiene Documents.
  • Staff Structures.
  • Packaging Required List.
  • Assortment - Mandatory list preparation.
  • Supplier list with details.
  • Supplier order schedule.
  • Insurance card for the staff & section with the approval from ministry.
  • Staff training in first aid.
  • Staff training in customer service.
  • Clean data & organize PLU for the items.

Section Manager - Butchery - Sea Food - Deli & Cheese Sections

Astra Farms
Tabuk, Saudi Arabia
01.2002 - 01.2005
  • Staff Attendance.
  • Display clean, tidy, availability of full range.
  • Freshness & quality.
  • Items availability.
  • Daily ordering, price update, sales, wastage.
  • Communicate with customers - feedback if there is any remarks or items required, or additional service required.
  • Stock control (fast moving availability).
  • Warehouse management.

Education

Skills

  • Business Development
  • Communication
  • Leadership
  • Marketing Strategies
  • Team Work
  • Relationship Building
  • Multicultural management
  • Coaching
  • Mentoring
  • E-commerce Management

Certification

ISO 22000 - Food safety management, 2016, The most important thing is determined by the ISO 22000 system Food safety management requirements. Its instructions explain what the company needs to do to control food safety risks to ensure food safety.

Accomplishments

It gives me pleasure and pride in the team work that has been accomplished, and I was one of the most prominent officials responsible for the success of the project, given that my store was the main location for receiving customer requests, through which, and due to the good follow-up of all details, with planning on a daily basis and meeting with all Top management on a weekly basis to discuss gaps and obstacles and find solutions to raise Productivity, which led to daily orders reaching 400 orders, with no less than 60 specialized employees working only to collect customer orders, and a team of no less than 25 cars to provide the required service and deliver the orders on time.

Timeline

Merchandise Fresh Food Manager

AL RAYA - TAMIMI MARKETS
01.2024 - 05.2025

Store Manager

MAF Carrefour
01.2022 - 01.2024

Store Manager

MAF Carrefour
01.2021 - 01.2022

Merchandise Manager - Fresh Food

MAF Carrefour
01.2018 - 01.2021

Training Manager - Fresh Food - Butchery

MAF Carrefour
01.2017 - 01.2018

Department Head - Fresh Food

Group Casino
01.2013 - 01.2017

Section Manager - Butchery

MAF Carrefour
01.2011 - 01.2013

Section Manager - Butchery - Opening Team

MAF Carrefour
01.2005 - 01.2011

Section Manager - Butchery - Sea Food - Deli & Cheese Sections

Astra Farms
01.2002 - 01.2005

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Mohammad AbuZanouneh