Mohammad Alfatafta
Healthcare Imaging Informatics Professional
Dammam, Saudi Arabia,Eastern Province
Summary
Adaptable and experienced Imaging Informatics Professional leveraging 6 years in patient care and advanced technological skills to effectively manage and optimize health information systems. Collaborates effectively with multidisciplinary teams to accomplish dynamic initiatives and improves health systems and quality of care.
Overview
3
3
Languages
2
2
Certifications
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Imaging Informatics Consultant
Agfa Healthcare
Dhahran, Saudi Arabia
01.2019 - Current
- Handling Radiology PACS at Johns Hopkins Aramco Healthcare since 2016.
- Handled day-to-day running of PACS System, ensuring high levels of productivity and progression.
- Maintained accuracy, completeness and security for medical records and health information.
- Delivered exceptional level of service to customers by listening to concerns and answering questions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed appropriate and accurate professional written documents and oral responses to customers.
- Participated in committees to discuss topics, including electronic health records and methods that would improve overall workflows.
- Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
- Monitored and tracked inventory, assigned work tasks and adjusted assignments based on priorities.
- Maintained relationships with medical providers, suppliers and reporters.
- Exceeded goals through effective task prioritization and great work ethic.
Field Service Engineer
Agfa Healthcare
Dhahran, Saudi Arabia
02.2015 - 01.2019
- Scheduled service calls according to customer location and urgency of need.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in PACS and RIS systems.
- Trained personnel to align objectives, strengthen competencies and standardize operations in PACS.
- Examined faulty PACS equipment, interpreted reports and analyzed customer complaints to diagnose system malfunction.
- Performed onsite installation, modification and maintenance of PACS systems.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
Education
Bachelor of Science - Biomedical Engineering
German Jordanian University
Amman, Jordan 09.2009 - 06.2014
Exchange Year - Medical Engineering
University Of Applied Sciences Koblenz, RAC Campus
Remagen, Germany 09.2012 - 08.2013
Skills
Verbal and written communication
Troubleshooting
MS Office proficiency
Teamwork
Analytical skills
Customer Service
Accomplishments
- Best Agfa employee of the month - December/2019.
- Best Agfa employee of the month - August/2020.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
American Board of Imaging Informatics
Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Excellence in Customer Service & Business Communication
10-2019
Imaging Informatics Consultant
Agfa Healthcare
01.2019 - Current
American Board of Imaging Informatics
01-2019
Field Service Engineer
Agfa Healthcare
02.2015 - 01.2019
Exchange Year - Medical Engineering
University Of Applied Sciences Koblenz, RAC Campus
09.2012 - 08.2013
Bachelor of Science - Biomedical Engineering
German Jordanian University
09.2009 - 06.2014