Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Certification
Quote
Timeline
OperationsManager
Mohammad Alfatafta

Mohammad Alfatafta

Healthcare Imaging Informatics Professional
Dammam, Saudi Arabia,Eastern Province

Summary

Adaptable and experienced Imaging Informatics Professional leveraging 6 years in patient care and advanced technological skills to effectively manage and optimize health information systems. Collaborates effectively with multidisciplinary teams to accomplish dynamic initiatives and improves health systems and quality of care.

Overview

3
3
Languages
2
2
Certifications
6
6
years of post-secondary education
6
6
years of professional experience

Work History

Imaging Informatics Consultant

Agfa Healthcare
Dhahran, Saudi Arabia
01.2019 - Current
  • Handling Radiology PACS at Johns Hopkins Aramco Healthcare since 2016.
  • Handled day-to-day running of PACS System, ensuring high levels of productivity and progression.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Delivered exceptional level of service to customers by listening to concerns and answering questions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Developed appropriate and accurate professional written documents and oral responses to customers.
  • Participated in committees to discuss topics, including electronic health records and methods that would improve overall workflows.
  • Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
  • Monitored and tracked inventory, assigned work tasks and adjusted assignments based on priorities.
  • Maintained relationships with medical providers, suppliers and reporters.
  • Exceeded goals through effective task prioritization and great work ethic.

Field Service Engineer

Agfa Healthcare
Dhahran, Saudi Arabia
02.2015 - 01.2019
  • Scheduled service calls according to customer location and urgency of need.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in PACS and RIS systems.
  • Trained personnel to align objectives, strengthen competencies and standardize operations in PACS.
  • Examined faulty PACS equipment, interpreted reports and analyzed customer complaints to diagnose system malfunction.
  • Performed onsite installation, modification and maintenance of PACS systems.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.

Education

Bachelor of Science - Biomedical Engineering

German Jordanian University
Amman, Jordan
09.2009 - 06.2014

Exchange Year - Medical Engineering

University Of Applied Sciences Koblenz, RAC Campus
Remagen, Germany
09.2012 - 08.2013

Skills

Verbal and written communication

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Accomplishments

  • Best Agfa employee of the month - December/2019.
  • Best Agfa employee of the month - August/2020.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

American Board of Imaging Informatics

Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Timeline

Excellence in Customer Service & Business Communication

10-2019

Imaging Informatics Consultant

Agfa Healthcare
01.2019 - Current

American Board of Imaging Informatics

01-2019

Field Service Engineer

Agfa Healthcare
02.2015 - 01.2019

Exchange Year - Medical Engineering

University Of Applied Sciences Koblenz, RAC Campus
09.2012 - 08.2013

Bachelor of Science - Biomedical Engineering

German Jordanian University
09.2009 - 06.2014

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Mohammad AlfataftaHealthcare Imaging Informatics Professional