Mohammad Al-Radi
Jeddah
Summary
Saudi IT Technical Support Specialist with 13 years of experience in troubleshooting, network management, and system roll-outs. Proven ability to resolve technical issues and enhance customer satisfaction. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
IT Technical Support
AAA (Arabian Auto Agency)
Jeddah
01.2014 - 01.2024
- Supervising and maintaining computer systems and networks.
- Installing and configuring computer hardware operating systems and applications.
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
- Logging and keeping records of employees queries.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Replacing hardware parts as required.
- Setting up new user accounts and profiles and dealing with password issues.
- Responding within agreed time limits to call-outs.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Prioritizing and managing many open cases at one time.
- Rapidly establishing a good working relationship with employees and other professionals, such as IT solution companies.
- Testing and evaluating new technology.
- Conducting electrical safety checks on computer equipment.
- Supporting the roll-out of new applications.
IT Technical Support
ZFP (Zuhair Fayez Partnership)
Jeddah
03.2010 - 06.2013
- Completed three months training in ZFP (Zuhair Fayez Partnership) Company as IT Technical Support. (Co-op Training).
- And continued in the same company until June 2013.
Education
Associate Degree - Network Management
Jeddah Community College
01.2011
Skills
- Native Arabic
- Excellent English language
- Well Experienced in Microsoft Office
- Up-to-date technical knowledge
- Analytical and problem solving skills
- Hardware maintenance
- Effective communication
- Team collaboration
- Relationship building
Training Sessions
- Khaleej Institute.
- CCNA (Cisco Certified Network Associate), 2 Months.
Additional Tasks
- Finding the best outsource teams and having many IT solution contacts since I currently work alone in the department.
- Responsible for all IT department purchases (PC, Monitors, Printers, servers, etc.).
- Responsible for the department's yearly inventory check up.
- Planning new network cabling structure with our current office expanding and being the only one knowing the topology of our network.
- Responsible for all company KSA and UAE 9 branches plus other 3 sister companies maintaining their needs remotely or traveling to them if needed.
Timeline
IT Technical Support
AAA (Arabian Auto Agency)
01.2014 - 01.2024
IT Technical Support
ZFP (Zuhair Fayez Partnership)
03.2010 - 06.2013
Associate Degree - Network Management
Jeddah Community College