Mohammad ALAKEEL
Madinah ,madinah
Summary
Charming professional with good numeracy skills, strong personality and confidence dealing with high-level clientele. Works well under pressure, keeps calm and acts responsibly in case of emergencies. Focused on encouraging culture of impeccably high standards, flawless customer service and meaningful guest interaction. Capable Front Office Manager with advanced knowledge in hotel operations. Skilled at identifying and resolving any HR issues and maintaining level of communication necessary for successful hotel operation. Organised, systematic and process driven professional. Attentive student looking for internship in hotel front office department. Willing to support team with planning and strategising to improve guest experience. Relentless professional seeking to gain experience in hotel management. Skilled in customer service and familiar with hotel management software. Excellent communicator with high level of interpersonal skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful year career in sector. Dynamic successful applying and in busy business environment.
Overview
5
5
years of professional experience
Work History
Front Office Manager
front office manger
Medina, Medina Region
11.2017 - 05.2020
- Participated in interviewing and hiring of front office staff.
- Used up-selling techniques to promote hotel services and facilities for higher profit margins.
- Reviewed front office log books and guest feedback forms to identify areas needing improvement.
- Accepted and recorded vouchers, travelers cheques and other forms of payment.
- Prepared revenue and occupancy forecasting to efficiently manage cash flow.
- Kept focused on critical components of operations to drive guest satisfaction.
- Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
- Prevented overspending by constantly monitoring budgets and payroll records.
- Encouraged mutual trust, respect and cooperation among team members.
- Generated reports and feedback for presentation to general manager.
- Assessed VIP reservations, amenity orders and resumes for incoming house guests.
- Collaborated with travel agents to respond to special requests for rooms and rates.
Front Office Manager
Front Office Manager
Medina, Medina Region
10.2015 - 01.2017
- Promoted brand loyalty scheme to boost repeat bookings.
- Encouraged mutual trust, respect and cooperation among team members.
Education
Bachelor of Science - Sociology
High School
Madinah02.2002
Skills
- Commercial judgment
- Rota management
- Sales familiarisation trips
- Loyalty schemes knowledge
- Sales ledger control
- Coaching and training
- Suggestive upselling
- Complaint resolution
- Budgetary control
- Hotel administration
Languages
English
Advanced
Arabic
Fluent
Additional Information
GSA IN ALMADINAH Movenpick from 1/1/2003 till 25/ 3/2004
night manager in ALMADINAH Movenpick from 26/3/2004 till 12/2/2004
assist front office manger
front office manger in ALMADINAH Movenpick 26/2/2005 till 24/12/2007
front office manger in almadinah marriot 15/01/2008 till 29/ 12/ 2009
front office manger in Royal hotel 10/01/2010 till 25/12/2011
front office manger in Radisson Blu 01/02/2012 till 21/11/2013
Timeline
Front Office Manager
front office manger
11.2017 - 05.2020
Front Office Manager
Front Office Manager
10.2015 - 01.2017
Bachelor of Science - Sociology
High School
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