MOHAMMAD ALAQRA

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding, and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Implemented quality control systems to boost overall product consistency and reliability.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Oversaw showroom maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

• Carefully managed complaint escalations,remaining calm and professional throughoutto maintain positive customer satisfaction ratings.
• Collected customer and market feedback,and reported information to company leadership.
• Tracked and evaluated weekly sales figures,developing senior leadership reports fortargeted action planning.
• Increased profitability by developing pipelinesusing multiple marketing channels and salesstrategies.
• Maintained high standards of accuracy and quality in data entry and record keeping.
• Delivered new hire training and mentoredestablished staff on processes and procedures.
• Reached out to potential customers viatelephone, email, and in-person inquiries.

Developed strong relationships with clients,

leading to increased customer satisfaction

and repeat business.

Improved overall efficiency by identifying

areas in need of improvement and

implementing necessary changes.

Coordinated with various departments to

facilitate smooth communication, enhancing

operational effectiveness.

Led a team to achieve company goals and

exceed targets consistently, fostering a

positive work environment.

Managed daily operations for optimal

performance, ensuring timely completion of

tasks and projects.

Transformed underperforming teams into

productive, profitable teams.

• Head of household appliances and sales department
• Managed sales team budgets and payroll.
• Secured new clients with impactful pitches and presentations.
• Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
• Tracked and evaluated weekly sales figures, developing senior leadership reports for targeted action planning.
• Head of household appliances and sales department