Mohammad Alghamdi
Summary
Decisive professional experienced in driving organizational change, improving employee engagement, and providing comprehensive HR support. History of success in developing and implementing HR policies and managing employee relations. Proactive in leveraging analytics to identify opportunities for improvement and utilizing digital tools to streamline processes. Adept at creating organizational structures that support company goals, foster a positive working environment, and maximize employee productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Operations Manager
Al Etihad Cooperative Insurance Co
Dhahran, Saudi Arabia
01.2023 - Current
- Led the implementation of a new HRIS and optimized HR processes and systems, resulting in an 89% increase in efficiency and cost savings of 200K in the first half of the year 2023.
- Led a team of 5 HR professionals, providing guidance, coaching, and performance evaluations to drive a high-performing and engaged workforce.
- Developed and executed HR strategies and initiatives to support organizational growth, including talent acquisition, employee retention, succession planning, and performance management.
- Collaborated with cross-functional teams to ensure compliance with legal and regulatory requirements, including labor laws, workplace safety, and diversity and inclusion initiatives.
- Automated employee performance evaluation.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Created succession plans and promotion paths for staff.
- Used staff survey findings to implement enhanced working conditions and practices.
Organisational Development Specialist
Al Etihad Cooperative Insurance Co
Dhahran, Saudi Arabia
09.2022 - Current
- implemented and facilitated organization-wide change initiatives to improve communication and collaboration among teams, resulting in a 75% increase in employee satisfaction.
- Conducted comprehensive needs assessments and designed customized training programs to enhance leadership skills, resulting in a 45% increase in employee engagement and productivity.
- Collaborated with senior management to develop and implement succession planning strategies, resulting in the successful identification and development of high-potential employees for key leadership roles.
- Provided coaching and guidance to managers and teams to effectively navigate organizational transitions and manage resistance to change, resulting in a smooth transition and improved employee morale.
- Developed organizational policies for administrative oversight and internal controls.
Real Estate Appraiser
Esnad Real Estate Valuation
Khobar, Eastern Province
08.2020 - 08.2022
- Reviewed confidential property returns and depreciation schedules to inform appraisals.
- Performed field inspections and audits of property accounts.
- Assessed financial statements and accounting records to support data gathering.
- Drafted reports to illustrate appraised values and corresponding data.
- Provided evidence-based market values of assigned properties.
- Evaluated property benchmarks and recent sales of property, machinery, and equipment.
- Interviewed property owners regarding the condition and depreciation level of reported assets.
- Applied cost or income appraisal approaches based on current equalization values.
- Developed appraisals for business and personal property accounts.
- Assisted management team with staff training and development.
Organisational Development Specialist
Creative Design - Ahmad Wafi
Khobar
02.2020 - 12.2020
- Established clear budgets and cost control strategies to meet objectives.
- Developed organizational policies for administrative oversight and internal controls.
- Created a digital file classification system for company-wide use.
- Created classification systems to manage archives.
- Plan manpower needs, and deal with all government portals and systems ( GOSI, Muqeem, Mudadd, Abshir,,etc.)
Complaints Handler
Gulf International Bank (GIB)
Dhahran, Saudi Arabia
01.2017 - 03.2019
- Helped to prevent further recurrence of recorded issues by recommending corrective action.
- Owned end-to-end complaint handling and resolution in line with established procedures.
- Resolved complaints requiring escalation using advanced conflict management skills.
- Maintain the customer satisfaction rate above 90%
- De-escalated aggressive behaviour using effective conflict resolution techniques.
- Used time-management skills to minimize complaint lifecycle and meet regulatory timelines.
- Clarified complaints to fully understand customer issues.
- Identified root causes of complaints through effective questioning.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
Customer Service Team Leader
Meem By Gulf International Bank (GIB)
Khobar
03.2014 - 12.2016
- Improved customer service initiatives by streamlining sales and order management processes.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting, and resolving escalated issues efficiently.
- Completed documentation and logs each day, generating detailed weekly reports.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services, and social media.
- Introduced new compliance and analysis initiatives to manage regulatory risks.
- Capitalized on upsell opportunities with new and potential customers.
HR Officer
Arabian Company for Water Pipes Industry Ltd.
Dammam, Saudi Arabia
07.2013 - 02.2014
- Ensured accurate, efficient HR administration focused on recruitment, payroll, and benefits support.
- Planned, organized, and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Oversaw recruitment process and onboarded 50+ new staff.
- Answered questions from employees regarding health benefits and retirement plan options.
- Built and cultivated a lasting rapport with employees, peers, and upper management.
- Prepared regular reports on expenses and office budgets.
- Made travel arrangements and booked accommodation for the staff.
- Carried out onboarding to help new hires adjust to the new work environment.
Education
Bachelor of Science - Management Information System
Jubail University College
Jubail, Saudi ArabiaSkills
- HRIS Technologies
- Performance management
- Employment contracts
- Strategic planning
- Operations management
- Employee engagement
- HR policy development
- New policy implementation
Accomplishments
- led the implementation team for the new HRIS.
- Achieved 90% by completing data cleansing for more than 350 employees with accuracy and efficiency within less than 30 days.
- led the implementation of the new HR policies and procedures.
Languages
Arabic
Native
English
Fluent
Certification
Certified People Analytics Specialist
Integrated Business Processes with SAP ERP
Timeline
HR Operations Manager
Al Etihad Cooperative Insurance Co
01.2023 - Current
Organisational Development Specialist
Al Etihad Cooperative Insurance Co
09.2022 - Current
Real Estate Appraiser
Esnad Real Estate Valuation
08.2020 - 08.2022
Organisational Development Specialist
Creative Design - Ahmad Wafi
02.2020 - 12.2020
Complaints Handler
Gulf International Bank (GIB)
01.2017 - 03.2019
Customer Service Team Leader
Meem By Gulf International Bank (GIB)
03.2014 - 12.2016
HR Officer
Arabian Company for Water Pipes Industry Ltd.
07.2013 - 02.2014
Bachelor of Science - Management Information System
Jubail University College
Certified People Analytics Specialist
Integrated Business Processes with SAP ERP
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