Mohammad Alkatheri
Riyadh,Saudi Arabia
Summary
Accomplished professional with extensive expertise in partnership development and business growth. Demonstrates proficiency in customer database administration, advanced data analysis, and ERP systems. Skilled in key account handling and technical product understanding, driving successful business development and account management strategies. Committed to leveraging skills for continued career advancement in dynamic environments.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Account manager
Alitco Electromechanical & Industrial Solutions
Riyadh, Riyadh Region
2024.03 - Current
Technical support specialist
National Center for Environmental Compliance NCEC
Riyadh, Riyadh Region
2022.01 - 2024.03
- Assisted users via phone and email, ensuring quality service delivery.
- Improved users' satisfaction with timely resolution of technical concerns.
- Delivered high-quality remote support whilst maintaining professional demeanor at all times.
- Provided comprehensive training to colleagues to enhance technical skills.
- Managed network configuration tasks for secure and efficient operations.
Executive assistant to chief executive officer
Alhayat Medical Group AMG
Riyadh, Riyadh Region
2017.04 - 2022.01
- Facilitated communication between executives and staff, improving team cohesion.
- Coordinated travel arrangements for CEO to ensure punctuality and efficiency.
- Prepared comprehensive reports to assist executive decision-making process.
- Handled confidential documents, ensuring secure information management practices were upheld.
- Resolved administrative issues promptly; enhanced operational efficiency as a result.
Customer service specialist
Arab National Bank ANB
Riyadh, Riyadh Region
2007.01 - 2009.10
- Delivered excellent service to enhance client retention rate.
- Resolved complaints with effective problem-solving skills.
- Offered solutions to resolve product or service issues, improving brand reputation.
- Provided product information, increasing customer knowledge.
- Handled confidential customer information responsibly, adhering strictly to data protection rules.
- Worked as part of a team, improving communication skills within the workplace.
Education
Diploma - Information Technology
Murdoch University
Perth, Australia 2014.06 - 2016.04
Diploma - Networks Security
Communications and Information College
Riyadh, Saudi Arabia 2003.02 - 2006.06
Skills
- Account management
- Key account handling
- Client relationship management
- Business development
- Partnership development
- Product understanding
- Advanced data analysis
- ERP proficiency
- Database administration
Languages
Arabic
Proficient (C2)
English
Proficient (C2)
Timeline
Account manager
Alitco Electromechanical & Industrial Solutions
2024.03 - Current
Technical support specialist
National Center for Environmental Compliance NCEC
2022.01 - 2024.03
Executive assistant to chief executive officer
Alhayat Medical Group AMG
2017.04 - 2022.01
Diploma - Information Technology
Murdoch University
2014.06 - 2016.04
Customer service specialist
Arab National Bank ANB
2007.01 - 2009.10
Diploma - Networks Security
Communications and Information College
2003.02 - 2006.06