Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohammad Al Majhad

Riyadh

Summary

Experienced Director of Lease Contracts Management with 15+ years of expertise in overseeing lease contract operations, administration, compliance, and legal aspects for a diverse portfolio of 1000+ tenants across 21 shopping malls. Skilled in drafting, reviewing, negotiating, and administering leasing contracts while ensuring strict adherence to Saudi regulations and company policies. Proven track record of optimizing contract lifecycle processes, driving revenue growth, enhancing operational efficiency, leading leasing sales teams, implementing full automation from lead to cash cycle, improving Ejar platform contracts, monitoring tenant sales performance, and managing Tenant Occupancy Ratio (TOR) in large real estate portfolios.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director of Lease Contracts Management

Arabian Centres Company (Cenomi Centres)
01.2017 - Current
  • Oversee lease contract management for over 1,000 tenants across more than 22 malls.
  • Conduct contract risk assessments and drive compliance initiatives.
  • Manage the performance of the leasing sales team and incentive programs.
  • Oversee all automation initiatives across the lead-to-cash cycle.
  • Manage and enhance contracts on the Ejar platform.
  • Monitor tenant sales performance and optimize the turnover rent (TOR).
  • Drive continuous improvement in lease contract processes.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve Malls problems, resulting in increased productivity and streamlined operations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Drive automation initiatives across the lead-to-cash cycle, reducing contract processing time from 10 days to 3 days and cutting manual errors by 30%

Performance and Incentive Supervisor

STC Channels
02.2015 - 12.2016
  • Analyzed sales data and evaluated performance versus KPIs.
  • Managed monthly incentive calculations and coordinated with finance and HR.
  • Developed and updated incentive programs.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Created and managed project plans, timelines and budgets.

Workforce Supervisor

Advanced Sale Limited
06.2014 - 01.2015
  • - Managed workforce scheduling and monitoring at retail points of sale.
  • - Conducted onboarding sessions and improved workforce management systems.
  • - Estimated workforce needs and prepared performance reports.
  • Played a pivotal role in the development and execution of strategic initiatives that contributed to the overall growth and success of the company.
  • Analyzed variety of HR programs and operational situations to make recommendations on improvements and enhancements.
  • Cultivated strong relationships with key stakeholders for better collaboration and partnership opportunities.
  • Championed change management efforts across the organization by promoting a culture of adaptability, resilience, and continuous learning.
  • Enhanced team productivity by implementing efficient workforce scheduling and resource allocation.
  • Coordinated cross-functional teams to achieve project goals on time and within budget constraints.
  • Optimized employee performance through regular coaching, feedback, and performance evaluations.
  • Managed daily operations, ensuring timely completion of tasks while maintaining high-quality standards.
  • Analyzed workforce data to identify trends, issues, and areas for improvement in overall performance management practices.
  • Implemented process improvements that resulted in cost savings and increased operational efficiency.
  • Established clear expectations for team members by setting achievable goals aligned with business objectives.

Technical Support Supervisor

STC Channels
01.2008 - 05.2010
  • Developed comprehensive training materials to ensure consistent knowledge across the technical support team.
  • Managed escalated customer complaints, resulting in swift resolutions and strengthened client relationships.
  • Optimized workflow processes, leading to a more efficient use of resources and reduced wait times for customers.
  • Evaluated staff performance regularly, providing constructive feedback aimed at continuous improvement in service delivery standards.
  • Streamlined the technical support process for improved response times and increased issue resolution rates.
  • Oversaw the creation of a comprehensive knowledge base, enabling faster access to solutions for common problems faced by customers.
  • Improved customer retention rates by consistently delivering prompt and effective technical assistance tailored to individual needs.
  • Implemented performance metrics to monitor team productivity, identifying areas of improvement and implementing necessary changes.
  • Spearheaded initiatives aimed at reducing call volume through self-service options such as online tutorials or FAQs sections on company website.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Devised strategies that allowed an increase in first-call resolution rates by empowering representatives with additional problem-solving tools.

Education

Bachelor of Business Administration - undefined

King Faisal University
01.2016

Skills

  • Lease Contract Management

  • Contract Drafting and Negotiation

  • Property and Tenant Relations

  • Contract Lifecycle Optimization

  • Legal Compliance and Risk Mitigation

  • Team Leadership and Development

  • Report Preparation and Data Analysis

  • Business Administration

  • Lead-to-Cash Automation Management

  • Sales Team Performance Management

  • Ejar Platform Contract Enhancement

  • Tenant Sales Performance Analysis

  • Tenant Occupancy Ratio (TOR) Management

  • Strategic planning

  • Decision-making

  • Operations management

  • Project management

  • Creativity and innovation

  • Organizational development

  • Budget control

  • Budget management and control

  • Change management

  • Financial reporting

  • Business development

  • Legal and regulatory compliance

Certification

  • International Certificate in IT Skills Foundation - Cambridge International - 2013.
  • The 7 Habits of Highly Effective People - Franklin Covey - 2014.
  • Managing Performance - Spearhead Training - 2016.
  • Human Resources Development Fund (HRDF) License - Leadership Development Programme- 2021

Timeline

Director of Lease Contracts Management

Arabian Centres Company (Cenomi Centres)
01.2017 - Current

Performance and Incentive Supervisor

STC Channels
02.2015 - 12.2016

Workforce Supervisor

Advanced Sale Limited
06.2014 - 01.2015

Technical Support Supervisor

STC Channels
01.2008 - 05.2010

Bachelor of Business Administration - undefined

King Faisal University

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Mohammad Al Majhad