Mohammad AlQadi
Senior Manager
Riyadh
Summary
20+ years of experience delivering complex programs and operations across the telecom, government, and infrastructure sectors. Proven track record in setting up and leading PMO functions, driving project governance, managing multi-vendor environments, and translating strategic priorities into structured delivery plans. Hands-on experience across the full project lifecycle, from scoping and planning through to execution, performance monitoring, and closeout.
Overview
3
3
Languages
3
3
Certifications
21
21
years of professional experience
Work History
Senior Manager, Project & Program Management
PricewaterhouseCoopers (PwC)
2022.09 - Current
- RUA AlMadina – PIF Real Estate Company
- Core contributor to the design and rollout of an EPMO framework and governance handbook, setting delivery standards and improving consistency across the project portfolio.
- Developed and formalized governance charters for Steering Committees and Executive Committees, defining mandates, decision rights, and escalation protocols — sharpening decision-making speed and accountability across leadership tiers.
- Built project management processes, templates, and tools adopted across teams, reducing ramp-up time on new initiatives.
- Developed portfolio and project schedules, improving planning, resource coordination, and visibility across concurrent initiatives.
- Managed project risks and issues, with a focus on early identification and resolution to prevent delivery slippage.
- Delivered executive dashboards and progress reports used by senior leadership for portfolio decisions.
- Drafted technical RFPs for PM systems and supported vendor selection.
- Ministry of Municipality – Qatar
- Led strategy execution tracking across national goals, KPIs, initiatives, and projects — improving visibility and enabling sharper decisions at leadership level.
- Coordinated closely with senior leadership and inter-ministry stakeholders to align priorities, reduce overlap, and accelerate delivery of key national initiatives.
- Translated high-level strategy into practical execution plans across municipal entities, closing the gap between strategic intent and on-the-ground delivery.
- Drove change management support within the ministry, helping teams adapt to new processes and improving adoption rates across departments.
- Developed performance dashboards and reports that gave leadership clear, real-time visibility on progress, risks, and gaps.
- Established an enterprise-wide strategy governance framework covering KPIs, initiatives, and projects — strengthening cross-ministry accountability.
- Health Holding Company – Health Transformation
- Designed and implemented board and committee governance frameworks, including operating models, decision rights, and reporting structures.
- Established GRC mechanisms — risk tracking, compliance monitoring, and governance reporting — across transformation programs to improve transparency.
- Led a Build-Operate-Transfer (BOT) governance model, managing the controlled transition from setup to steady-state operations with defined risk ownership and escalation protocols.
- Strengthened board pack governance, including structured reporting templates, KPI tracking, risk logs, and follow-up mechanisms.
- National Planning Council – Qatar (Environment & Climate Change)
- Co-developed national project charters with MoECC based on the Third National Development Strategy (NDS-3), establishing a unified approach for defining and scoping ESG initiatives.
- Built initiative prioritization frameworks enabling better selection of high-impact projects and more efficient allocation of resources.
- Regional Royal Commission – Education Transformation (AlUla)
- Managed an education transformation program at the Royal Commission for AlUla, aligning projects with sector priorities and improving delivery coordination.
- Served as central PMO focal point for governance, reporting, and progress tracking across transformation initiatives.
- Supported project delivery across all phases, from planning through execution, ensuring smoother handoffs and better outcomes.
- Managed client engagement including stakeholder meetings, escalations, and leadership briefings.
Managed Services Project Director
Huawei
2020.01 - 2022.01
- Held end-to-end ownership of managed service operations for an MVNO operator, covering SLA governance, delivery assurance, risk control, compliance, and cost management.
- Designed and implemented the full managed services operating model — governance structures, ITIL-aligned service management frameworks, KPIs, escalation layers, reporting lines, and resource allocation.
- Directed vendor governance and contract compliance, including SLA/KPI tracking, commercial negotiation, and financial optimization.
- Built real-time performance dashboards integrating operational, financial, and SLA data to support proactive management and executive decision-making.
- Managed operational risk and service continuity frameworks, with a focus on resilience, scalability, and capacity planning.
- Led cross-functional, multi-domain teams within a structured service governance environment, enforcing SOPs and resource performance management.
- Served as primary client interface at GM and VP level — leading service reviews, handling escalations, and driving performance discussions.
- Owned MVNO service launch and operational readiness, including onboarding, core network integration, and SLA compliance from day one.
Managed Services Back Office Manager (Multi-Domain)
Huawei / Mobily
2018.01 - 2020.01
- Directed multi-vendor telecom back office operations across Core, IMS, EPC, Wireless, Transmission, DWDM, Datacom, VAS, and 5G platforms, leading 70+ staff across LNOC and GNOC.
- Owned incident and problem management, monitoring, and operational reporting — cutting resolution times and improving network stability.
- Developed and improved operational processes across change management, fault management, and risk management.
- Led end-to-end automation and digital transformation projects, reducing manual effort and improving service reliability.
- Managed team performance, capability development, and career progression across NOC and GNOC functions.
- Led recovery operations during major outages, coordinating restoration efforts and delivering detailed root cause analysis.
- Oversaw high-profile events including Hajj and Ramadan readiness, ensuring zero service disruption during peak periods.
Managed Services Core Back Office Manager
Huawei
2016.01 - 2018.01
- Managed large-scale telecom operations teams across Core BO functions (CS, IMS, EPC), leading 30+ staff in LNOC and GNOC environments.
- Owned SLA and KPI performance across core network services, maintaining high availability and consistent delivery.
- Led fault management operations — from detection through troubleshooting and resolution — to maintain service stability.
- Implemented proactive monitoring and analysis practices, reducing incident frequency and improving overall performance.
- Oversaw change and configuration management, ensuring controlled execution of upgrades, patches, and feature rollouts.
- Managed acceptance and integration processes for new services, ensuring changes went live without impacting operations.
- Acted as primary client interface at GM Network Operations level for reviews, escalations, and performance reporting.
Core Network Operations Engineer
Zain Jordan
2005.01 - 2010.01
- Ran core network services for five years, maintaining reliability and uninterrupted operations.
- Deployed and managed service systems, improving stability and supporting daily operational continuity.
- Analyzed performance data to identify issues and recommend improvements, contributing to consistent service quality.
- Resolved technical faults quickly, minimizing downtime and keeping services running smoothly.
Education
Master of Science - Communications Engineering
Jordan University of Science and Technology
Jordan2008-06
Bachelor of Science - Communications Engineering
Jordan University of Science and Technology
Jordan2004-06
Skills
Project & Program Management (Full Lifecycle)
PMO / EPMO Setup & Leadership
Governance Frameworks & Operating Models
Managed Services Delivery
Strategy Execution & Transformation
Portfolio Planning & Scheduling
Risk & Issue Management
Certification
Project Management Professional (PMP) – Project Management Institute (PMI)
Timeline
Senior Manager, Project & Program Management
PricewaterhouseCoopers (PwC)
2022.09 - Current
Managed Services Project Director
Huawei
2020.01 - 2022.01
Managed Services Back Office Manager (Multi-Domain)
Huawei / Mobily
2018.01 - 2020.01
Managed Services Core Back Office Manager
Huawei
2016.01 - 2018.01
Core Network Operations Engineer
Zain Jordan
2005.01 - 2010.01
Bachelor of Science - Communications Engineering
Jordan University of Science and Technology
Master of Science - Communications Engineering
Jordan University of Science and Technology