MOHAMMAD ALSOBAIL

• Updated room status for rooms after every cleaning session ..
• Delivered exceptional guest experience through maintaining clean, safe, and comfortable rooms.
• Organised training sessions for new recruits which led to faster onboarding process.
• Streamlined inventory management to minimise waste and reduce costs.
• make communication between front office and housekeeping department leading to improved operational efficiency.
• Conducted regular inspections of rooms and public areas with keen attention to detail.
• Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
• Supervised daily housekeeping operations, ensuring optimal performance of staff members.

Team Supervision :

• Leading, training, and mentoring passenger service agents.
• Ensures employees understand customer service expectations and parameters.
• Assigning tasks and shifts to ensure smooth operations.
• Monitoring staff performance and providing feedback for improvement.
• Regularly reviewing team performance and identifying improvements.
• Holding employees accountable for their tasks.
• Monitoring service levels to meet company and customer expectations
• Handling escalated passenger and guest issues, complaints, or special requests
• Monitored security and maintained operational protocols.
• Creating a culture where employees feel comfortable discussing scheduling concerns.
• Balancing employee preferences with operational needs (e.g., time off requests, peak work periods).

Check-In

• Greeting passengers and guest with professionalism and warmth.
• Assisting with check-in, issuing boarding passes, and tagging luggage.
• Ensuring passengers and guest meet travel requirements (visas, passports, etc.).
• Handling diverse passengers and guest inquiries, complaints, and concerns.
• Developing patience, empathy, and active listening skills.
• manage stressful or high-pressure situations with professionalism.
• Enhancing verbal and non-verbal communication abilities.
• Engaging with people from different cultural backgrounds

Booking and Reservations

• Assisting customers with bookings, changes, and cancellations.
• Handling group bookings and special requests like meals or extra baggage.
• Assisting passengers and guest during disruptions like flight delays or cancellations by rebooking tickets or suggesting alternatives.
• Informing passengers about discounts, offers, or upgrades.

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