Mohammad Al Zayer
Customer Service Supervisor
Dammam
Summary
Dynamic leader with a proven track record at Saudi Company for Hardware (SACO), enhancing customer satisfaction and streamlining operations. Excelled in SAP SD solutions and adept in handling escalated customer issues, demonstrating problem-solving and team-building skills. Achieved significant improvements in efficiency and productivity, ensuring high levels of customer service and team performance.
Developed skills in customer service and team leadership in fast-paced retail environment. Proven ability to manage operations and resolve issues effectively. Seeking to transition into new field, leveraging strong organizational and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Saudi Company for Hardware (SACO)
02.2019 - Current
- Monitored lines at checkout counters to ensure efficient service during busy periods or when understaffed situations arose.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Full knowlage of SAP, operation and solve the transactions issues.
- Streamlined order processing by leveraging efficient SAP SD solutions for improved efficiency.
- Maximized productivity of front-end staff through ongoing coaching and performance evaluations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Finance & Banking
Ahlia University
Bahrain07-2018
Skills
Adaptability and flexibility
Timeline
Customer Service Supervisor
Saudi Company for Hardware (SACO)
02.2019 - Current
Bachelor of Science - Finance & Banking
Ahlia University
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