Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and interests
Timeline
Generic
MOHAMMAD ANSAR

MOHAMMAD ANSAR

New Delhi,india

Summary

I would like to work and develop in a conducive, open and co-operative environment and would like to grow as an honest and hardworking professional, and find myself in the future as a real asset for the organization.

A Dynamic professional having experience more than 20 years, including experience as an admin & Documents Controller for Logistic, Industrial Equipment Rentals (Like Crane & Trucks, etc ), and also have Rich experience in Tele-com industries as a Payment Collection, Customer Retention, Customer Relationship Manager and Mis-Data & Documents Managements, of Broadband, Tele-media and Mobility, Supervisor & Team Leader, Business analysis & Strategic Planning and also having experience in BPO.

Overview

22
22
years of professional experience

Work History

DOCUMENTS CONTROLLER INCHARGE

FAHAD S.AL-TAMIMI
AL_JUBAIL, KSA
11.2019 - Current
  • ID FORM MAKING/DOCUMENTS CONTROLLING/AND MAKING REPORTS
  • Making ID FORM for all Employees for the SABIC/MAADEN plants.
  • Coordinates all activities related to the Document Control procedure
  • Audits the Documents According to Guidelines as per the Sabic Requirements
  • Protecting the Sensitive Documents and Important Documents from the all-unauthorised access.
  • Daily co-ordination with ALL others departments to complete the Daily activities
  • Maintaining, Securing the Data for all Clients like, Hadeed, Petrokemya, Saudi kayan, IBNZAHR Safco, Ar-razi, Nigc, Sadara, Maadeen, and many more Plants
  • Maintaining all Employees Data as per the Guidelines issued by the Clients
  • Maintaining daily report of Employees whose IDs are going to expires.
  • Making The Track Record for Data of All Employees Like, Iqama, Muqeem, passport Driving Licence and Medicals.
  • Receives all type of contract documents, correspondence, tender, legal and same to shall circulate to concerns recipients and departments.

ASSISTANT MANAGER

Bharti Airtel Ltd.
, INDIA
06.2006 - 07.2014
  • Payment Collection/Customer Retention/ BUSINESS ANALYTIC
  • YB Project in Airtel: Reduction in 0-4 ageing Churn
  • Reduction in unauthorized unbarring
  • Reduction in Re-churn
  • Enterprise Business Unique Name Correction for Pan India.
  • Account Dossier Report.
  • Churn report automation.
  • Collection & Retention automation.
  • Yellow belt completed under 6 Sigma Quality Tool. The Project name was “Reduction in Unauthorized Reconnection/Unbarring & Reduction in repeat barring of collection cases.”. Process defined for unauthorized reconnection/unbarring, repeat barring and root cause analysis done with the help of Sigma Tools.
  • Coordinating with Regions Pan India for day-to-day activities related to Payment collection & recovery
  • Supporting Regions by providing them required data (Like Updated Ageing, Pending Open invoice, Suspense, Monthly Waiver sheet) related to Payment collection recovery activities
  • Coordinating with Finance team for processing the credit and Debit note
  • Giving collection Related Training to RMs by visiting respective Regions
  • Doing Regular visits to Corporates with Com Coordinator for healthy Relation with Customer
  • By Using Analytical Skills Preparing Different Types MIS & Dashboard Pan India for 2 Lines of Business – AES Mobility + Fixed Line
  • Bucket Wise Recovery Tracker (Active + De-active)
  • Focus on low performing agency, setting target for the CPV Agency.
  • Timely resolution of Agency queries & Updating of new guidelines to them.
  • Monitoring individual performance against target by visiting agencies daily.
  • Complete Bill delivery within TAT & resolution of BNR issues of customers.
  • Tracking of delivered as well as undelivered bills & Updation of the remarks in the Application.
  • Daily tracking of cases from Agency & Cell City through desired MIS.
  • Co-ordinate with outbound tele-calling team for negative CPV, BNR cases & undelivered Bill cases.
  • Address Updation/correction in the billing system in case of incomplete address is punched in the billing system
  • Preparing Credit limit parameters of customers, maintaining data of the same & credit monitoring of cases as per co guidelines.
  • Designed the Contact Point Verification format for accurate analysis and decision making of credit worthiness of subscribers
  • Co-ordinate with Collections in all the matters related to address location & BNR cases.
  • (INDIA)

Team Leader/Customer Care-inbound-outbound/BPO

Spanco Tele-system and Solution Pvt . Ltd
, INDIA
04.2004 - 06.2006
  • Team leader & leading a Team of 20 members for Inbound/Outbound process
  • Daily monitoring on sales Team to archived the Sales Target
  • Validation of installation process for Broadband and landline activation connections.
  • Welcome call process for new Broadband and landline activation connections
  • Complaints and Requests Resolution Process.
  • Billing Reminder Call Activity Process.
  • Data processing & maintaining MIS reports.
  • Providing total support, in terms of back office & field visits.
  • (INDIA)

Education

Customer Relationship Management - ONLINE PROFESSIONAL CERTIFICATE PROGRAME

01-2021

DNIIT Computer Diploma -

01-2002

B.com -

01-1998

10+2 -

Uttar UP Board
01-1995

High School -

UP Board
01-1993

Skills

  • Microsoft Excel
  • Data analysis
  • Process optimization
  • Time management
  • Project coordination efficiency
  • Positive attitude

Personal Information

Father's Name: Late Mr. Mohd Farooq

Languages

  • English
  • Hindi
  • Urdu

Hobbies and interests

  • MAKING FOOD
  • READING ISLAMIC BOOK
  • FUN WITH FRIENDS

Timeline

DOCUMENTS CONTROLLER INCHARGE

FAHAD S.AL-TAMIMI
11.2019 - Current

ASSISTANT MANAGER

Bharti Airtel Ltd.
06.2006 - 07.2014

Team Leader/Customer Care-inbound-outbound/BPO

Spanco Tele-system and Solution Pvt . Ltd
04.2004 - 06.2006

Customer Relationship Management - ONLINE PROFESSIONAL CERTIFICATE PROGRAME

DNIIT Computer Diploma -

B.com -

10+2 -

Uttar UP Board

High School -

UP Board
MOHAMMAD ANSAR