Mohammad Anzar
Riyadh,Riyadh
Summary
Cashier Enthusiastic Assistant Customer Service Representative with knack for resolving customer queries and fostering positive client relationships. Excelled in handling high-volume calls while maintaining customer satisfaction and contributing to team goals. Known for quick problem-solving skills and proactive approach to improving service processes.
Diligent individual with positive attitude and strong desire to excel in customer service. Possesses excellent communication and problem-solving skills, along with knack for building rapport with customers. Eager to contribute to thriving team and enhance customer satisfaction in [Desired Position] role.
Overview
9
9
years of professional experience
Work history
Assistant customer service representative
Carrefour
Manama, Bahrain
03.2017 - 02.2023
- Handled returns or exchanges quickly, keeping disruption minimal.
- Kept accurate records of customer interactions to track trends and preferences for future reference.
- Handled complex transactions for customer convenience.
- Streamlined communication channels between customers and the organisation, enhancing transparency.
- Enhanced company reputation through excellent customer service.
- Delivered high-quality service to all customers, ensuring a positive experience.
Customer Assistant Service
Abdullah Al Othaim
Riyadh, Saudi Arabia
03.2014 - 10.2016
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Stocked shelves regularly for easy access to products by customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Ensured health and safety regulations complied within work premises at all times.
- Improved customer relations by promptly addressing queries and concerns.
Education
High School Diploma - Finance
High School
AzamgarhSkills
- Multitasking proficiency
- CRM system usage
- Time management efficiency
- Complaint logging system use
- Active listening capability
Languages
Arabic
Fluent
English
Upper intermediate
Timeline
Assistant customer service representative
Carrefour
03.2017 - 02.2023
Customer Assistant Service
Abdullah Al Othaim
03.2014 - 10.2016
High School Diploma - Finance
High School
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